Neuron7.ai Resolution Intelligence for Complex Service
Resolve issues faster with AI-generated Resolution Intelligence in SAP Service Cloud. Complex service organizations may have thousands of potential service issues and resolution paths. Neuron7 learns from your service data and your people to deliver 90%+ resolution accuracy at scale, creating a single system of intelligence to resolve issues across tiers and channels. A partner that is a member of SAP’s curated startup ecosystem.
Overview
Guide service teams through step-by-step resolutions
Help agents, technical support, and field service technicians resolve issues faster with step-by-step guidance through the optimal resolution for every issue, and every product.
Move from finding knowledge to creating knowledge
Neuron7 learns as you use it, continually creating knowledge and applying it to other cases in real time, with a unique approach that combines data and subject matter expertise.
Improve customer satisfaction (and your service metrics)
Neuron7 delivers 90%+ resolution accuracy to improve CSAT by increasing first call resolutions and call handle time, while reducing escalations and unnecessary truck rolls and parts.
Details
Solution Type
Extensions and Add-ons
Industry
Cross-Industry, Automotive, Life Sciences, Insurance, Aerospace and Defense
Compatibility
Works with
SAP Cloud for Customer core applications
Features
Analyze service data from any source
Neuron7 analyzes your data—structured and unstructured—about how issues are solved in your organization (service manuals, knowledge base articles, IoT data, and more) to create a single system of intelligence for service.
Share resolution intelligence across tiers
Empower call center agents, technical support, field service technicians, and engineers with Resolution Intelligence, a continually updating, single source of truth across the organization.
Ensure accuracy with AI-as-a-service
Neuron7 partners with you every step of the way. We help create your strategy, manage implementation (with no professional service fees) and continually monitor and optimize resolution accuracy.
