- Marketing and Merchandising Insights
- Product Design and Development
- Master Data Management for Merchandising
- Omnichannel Merchandise and Assortment Planning
- Omnichannel Marketing
- Omnichannel Pricing and Promotions
Retail
Deliver game-changing experiences with insights into behaviour and demand
Reach more customers and deliver new levels of relevance for the next-gen shopping experience with a connected, real-time intelligent enterprise.
Unlock new business value with digital technology
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Transform retail merchandise management
Connect your workforce, suppliers, consumers, and the IoT in real time to capture every opportunity and leverage digital transformation for increased business value.
Uncover unspoken consumer needs and drive personalised experiences and increased efficiencies across the retail value chain by connecting new technologies with integrated business solutions to create an intelligent enterprise.
Get the facts
80%
of the retailers in the Forbes Global 2000 are SAP customers.
Forbes
91%
year-over-year increase in retention rates among retailers with an omnichannel customer engagement management strategy.
Aberdeen Group
Find retail software tailored to your needs
Harness real-time customer and point-of-sale (POS) insights, reach shoppers across any channel, and get the visibility you need to optimise everything from merchandising to your supply chain with retail management and omnichannel software from SAP.
Transform your business faster with help from SAP Digital Business Services
Jump-start your SAP solutions and drive ROI by collaborating with industry experts, consultants, and support engineers to receive guidance, prescriptive best practices, and expertise – no matter where you are on your journey.
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Realise your business goals by simplifying and accelerating your digital transformation
In an era focused on continuous innovation and anticipating customer needs, it can be hard to turn your vision into reality. This is where SAP Digital Business Services can help. We’re part of SAP, so we know SAP software better than anyone else. With over 40 years of experience, we can help you reach your business transformation goals, and everything in between.
Transform your business with unparalleled service support enterprise-wide
SAP Digital Business Services connects business and IT to help you close the gap between your digital transformation strategy and execution. From designing and value discovery to accelerated innovation to productive usage for tangible business results, you can evolve your business by breaking new ground with a trusted adviser that knows SAP software best.
What are leading analysts saying about SAP?
See how retail companies are succeeding with SAP
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17% faster reporting with SAP HANA
Learn how COOP was able to control rapid data growth by consolidating customer data spread across disparate systems.
Higher customer satisfaction with SAP solutions
Discover how Maui Jim leveraged innovative functionality for its digital customer services and commerce strategy.
40x faster dunning run performance with SAP HANA
Find out how Zalando handles 10 times the financial transaction volume to remain Europe’s leading online fashion platform.
Embrace the future of retail with innovation
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Leverage digital innovation road maps and use cases
Explore innovation-led digital road maps and use cases for delivering omni-experience customer engagement, digital supply chain optimisation, and experiential retail.
Use the Internet of Things to build better relationships with your customers
Find out how new Internet of Things (IoT) technology can help you deliver the intimacy and immediacy that consumers demand. Watch the video, and then download the IDC whitepaper for more information.
The Competitive Threats for Retail in Australia
Hear how the retail industry landscape is changing in Australia, from buyer behaviours and overseas competitors coming into the local market.
Get fresh perspectives from retail experts
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Matt Wilkinson
General Manager - Consumer Industries, SAP ANZ
Four Ways To Retain Retail Customers In An Omnichannel World
As multichannel models evolve into omnichannel experiences, the abundance of choice is making it difficult for retailers to retain customers.
Paul Dearlove
General Manager - Retail, SAP ANZ
Five Strategies Shaping The Future Of Retail
Discover the strategies retailers must consider to future-proof their success in this new age of digital disruption.
Matt Laukaitis
SVP and General Manager, SAP Retail
SAP
SAP
Technology is rewriting the rules of retail
Discover how some retailers are reaching new heights of brand loyalty and customer satisfaction by embracing technology at the heart of their business.
Communities and Events
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Customer Experience Innovation Forum
Join us in Dallas, TX, November 7-8, 2018, as inspiring individuals from retail, consumer products, and wholesale distribution companies share practical solutions and best practices for solving complex challenges for everything from demand to fulfilment.
Recap for SAPPHIRE NOW
Discover the retail announcements, sessions, and conversations from SAPPHIRE NOW, and learn how the Intelligent Enterprise has the potential to further change the retail industry.
Retail Community
Visit our vibrant community for learning, sharing, and collaborating across all things retail. Join the conversation on how SAP is innovating across the retail portfolio of products to address consumer trends and meet retailer needs.
Manage your retail business enterprise-wide
From human resources to finance and analytics, we have the right solutions to run your retail business better, faster, and simpler enterprise-wide. Explore our comprehensive solutions for all business processes across all industries to find the solutions you need to build a connected business and enable continuous growth.