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Predict, anticipate, and deliver engaging retail shopper experiences

Grow your customer base and increase profits by moving to a single, real-time retail platform that can help you gain insights into customer behaviour; anticipate demand; manage inventory; and deliver personalised, omnichannel offers and services – wherever your customers choose to engage.

Marketing and Merchandising

  • Marketing and Merchandising Insights
  • Product Design and Development
  • Master Data Management for Merchandising
  • Omnichannel Merchandise and Assortment Planning
  • Omnichannel Marketing
  • Omnichannel Pricing and Promotions

Procurement and Private Label

  • Procurement Insights
  • Supplier Management
  • Sourcing and Contract Management
  • Merchandise Buying
  • Invoice Management
  • Private Label Manufacturing

Supply Chain

  • Supply Chain Insights
  • Forecasting, Allocation, and Replenishment
  • Omnichannel Inventory and Order Response
  • Warehouse Management
  • Transportation Management
  • Logistics Networks

Omnichannel Customer Experience

  • Customer Insights and Personalisation
  • Store Commerce
  • Digital Commerce
  • Mobile Commerce
  • Omnichannel Order Management
  • Omnichannel Customer Service
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Unlock new business value with digital technology

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Uncover unspoken consumer needs and drive personalised experiences and increased efficiencies across the retail value chain by connecting new technologies with integrated business solutions to create an intelligent enterprise.

Get the facts

80%
of the retailers in the Forbes Global 2000 are SAP customers.

Forbes

91%
year-over-year increase in retention rates among retailers with an omnichannel customer engagement management strategy.

Aberdeen Group

Find retail software tailored to your needs

Harness real-time customer and point-of-sale (POS) insights, reach shoppers across any channel, and get the visibility you need to optimise everything from merchandising to your supply chain with retail management and omnichannel software from SAP.
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SAP S/4HANA Retail for merchandise management and SAP Customer Activity Repository

SAP S/4HANA Retail for merchandise management

SAP Customer Activity Repository

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SAP S/4HANA Retail for merchandise management

Meet the demands of a digital economy and omnichannel retail with support for all core retail processes. Gain insights into operational retail data and provide users with contextual, real-time information and a simple user interface to make faster decisions and deliver a better consumer experience.

SAP Customer Activity Repository

Improve demand forecasting and maximise promotion and assortment effectiveness with the SAP Customer Activity Repository application. This unified data repository collects multichannel customer and point-of-sale data in real time, prepares it for analysis, and makes it ready for consumption by other applications. 

Transform your business faster with help from SAP Digital Business Services

Jump-start your SAP solutions and drive ROI by collaborating with industry experts, consultants, and support engineers to receive guidance, prescriptive best practices, and expertise – no matter where you are on your journey.
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Realise your business goals by simplifying and accelerating your digital transformation

In an era focused on continuous innovation and anticipating customer needs, it can be hard to turn your vision into reality. This is where SAP Digital Business Services can help. We’re part of SAP, so we know SAP software better than anyone else. With over 40 years of experience, we can help you reach your business transformation goals, and everything in between.

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Transform your business with unparalleled service support enterprise-wide

SAP Digital Business Services connects business and IT to help you close the gap between your digital transformation strategy and execution. From designing and value discovery to accelerated innovation to productive usage for tangible business results, you can evolve your business by breaking new ground with a trusted adviser that knows SAP software best.

What are leading analysts saying about SAP?

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SAP is one of the powerhouses driving next-gen retail

Give your customers the e-commerce experience they crave – before they visit your brick-and-mortar location to see products in person. Make your shop a multifaceted tool that can help build brand loyalty.

See how retail companies are succeeding with SAP

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17% faster reporting with SAP HANA

Learn how COOP was able to control rapid data growth by consolidating customer data spread across disparate systems.

Higher customer satisfaction with SAP solutions

Discover how Maui Jim leveraged innovative functionality for its digital customer services and commerce strategy. 

40x faster dunning run performance with SAP HANA

Find out how Zalando handles 10 times the financial transaction volume to remain Europe’s leading online fashion platform.

Embrace the future of retail with innovation

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Leverage digital innovation road maps and use cases

Explore innovation-led digital road maps and use cases for delivering omni-experience customer engagement, digital supply chain optimisation, and experiential retail.

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“Use the IoT to Build Better Relationships with Consumers” video

Use the Internet of Things to build better relationships with your customers

Find out how new Internet of Things (IoT) technology can help you deliver the intimacy and immediacy that consumers demand. Watch the video, and then download the IDC whitepaper for more information. 

Get fresh perspectives from retail experts

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Ralf Kern
Global Vice President, Business Unit Retail
SAP

Embracing in-moment marketing

Learn how retailers are using in-moment marketing to deliver critical information at the exact moment a consumer is poised to make a spending decision.

Photo of Randy Evins, who writes about the need for grocers to make the digital transformation
Randy Evins
Senior Principal, Food and Drug, Retail
SAP

A new day at the grocery store

See why it’s essential for the grocery business to adapt to evolving customer needs by becoming a connected digital enterprise through digital transformation.

Matt Laukaitis
SVP and General Manager, SAP Retail
SAP

Technology is rewriting the rules of retail

Discover how some retailers are reaching new heights of brand loyalty and customer satisfaction by embracing technology at the heart of their business. 

Communities and Events

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Customer Experience Innovation Forum

Join us in Dallas, TX, November 7-8, 2018, as inspiring individuals from retail, consumer products, and wholesale distribution companies share practical solutions and best practices for solving complex challenges for everything from demand to fulfilment.

Recap for SAPPHIRE NOW

Discover the retail announcements, sessions, and conversations from SAPPHIRE NOW, and learn how the Intelligent Enterprise has the potential to further change the retail industry.

Retail Community

Visit our vibrant community for learning, sharing, and collaborating across all things retail. Join the conversation on how SAP is innovating across the retail portfolio of products to address consumer trends and meet retailer needs.

Manage your retail business enterprise-wide

From human resources to finance and analytics, we have the right solutions to run your retail business better, faster, and simpler enterprise-wide. Explore our comprehensive solutions for all business processes across all industries to find the solutions you need to build a connected business and enable continuous growth.
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Human Resources

Simplify HR processes and engage your workforce to drive better business results, empower your workforce, and develop your talent.

Finance

Bring together financial processes with automated, real-time analytics, and translate them into forward-looking business insight across the entire organisation.

Analytics

Take advantage of in-depth data analysis, predictions, and processing of complex events, and combine data from a variety of sources into one, integrated platform.

Cloud and Data Platforms

Leverage business applications that use the latest technology advancements – including the SAP HANA platform, cloud, mobile, and more.

Internet of Things (IoT)

Deploy high-velocity, intelligent edge IoT applications using business and technology services.

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