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Customer Experience

Take customer relationships to the next level with real-time engagements

Listen and interact with your customers in real time with relevant information, and translate individual experiences into satisfying end-to-end engagements.
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Marketing Growth Driver

Understand the true intent of the customer and deliver contextually relevant experiences across marketing channels.

Empowering Sales to Sell More

Enable the sales force to deliver exceptional customer experiences and sell energy,
water, service and products anywhere in any channel.

Customer Service Excellence

Achieve customer service excellence with every service interaction across every channel.

Omnichannel Commerce

Transform the digital customer experience with an omnichannel commerce solutions.

Marketing Growth Driver

Deliver individualized customer experiences that matter, and react quickly to optimise marketing based on dynamic market conditions.
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SAP S/4HANA Cloud

Become a best-run business with our next generation cloud ERP suite. Designed for in-memory computing, SAP S/4HANA Cloud acts as a digital core, connecting your enterprise with people, business networks, the Internet of Things, Big Data, and more.

SAP Marketing Cloud

Build dynamic customer profiles and deliver personalised experiences in real time, increasing conversion rates and gaining loyalty. Get instant transparency into marketing plan performance to change tack and seize new opportunities.

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Real-Time Customer Insights

Capture dynamic, real-time insights to enrich profiles and make data-driven decisions with marketing analytics.

Marketing with Speed and Agility

React quickly to market opportunities with marketing automation and integrated operations.

In-Moment Customer Experiences

Create in-the-moment customer experiences and individualized marketing across channels.

Empowering Sales to Sell More

Empower your salespeople with the insights they need to accelerate productivity and sales performance and make quick, informed business decisions.
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SAP Cloud for Customer

Bring sales, customer service, and social CRM together to help your team form powerful personal connections that drive customer engagement across all channels. Gain rich, predictive insights to deliver contextual customer experiences.

SAP Commerce Cloud

Consolidate sales, management, and service onto a single platform that's designed for omnichannel commerce to create a seamless and highly personalised customer experience across every channel and touch point – from order to fulfilment.

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Sales and Customer Service for Residential Customers

Optimise customer-facing operations with better insight into activities, budget, and costs.

Sales and Customer Service for Commercial and Industrial Customers

Streamline the entire customer sales process for increased sales and higher customer satisfaction.

Collaborative Sales Force Automation

Enable your sales teams to act faster and sell more effectively with sales force automation.

Sales Performance Management

Empower salespeople to boost revenue and exceed quotas by centralising sales performance management.

Omnichannel Commerce for Utilities

Transform utilities commodity and non-commodity digital selling with a comprehensive platform.

Customer Service Excellence

Exceed the needs of digitally connected customers by enabling field and call centre agents to increase productivity and responsiveness to all inquiries.
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SAP Cloud for Customer

Bring sales, customer service, and social CRM together to help your team form powerful personal connections that drive customer engagement across all channels. Gain rich, predictive insights to deliver contextual customer experiences.

SAP Customer Relationship Management

Build customer loyalty and win more deals by using the SAP CRM application to engage customers anytime, anywhere, and on any device from a single, end-to-end platform, and stay a step ahead of demand by analysing data in real time.

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Customer Service and Order Management

Exceed the needs of digitally connected customers with omnichannel service and order management.

Customer Education

Transform customer data and patterns into relevant topics of engagement across multiple touch points.

Omnichannel Customer Service

Deliver a seamless, omnichannel customer service experience to meet customers’ expectations.

Field Service Management

Support field service from every angle with optimised workforce scheduling and mobile apps.

Service Process and Operations

Get real-time views of customer feedback and boost productivity with in-person or mobile collaboration.

Omnichannel Commerce

Transform the digital customer experience with an omnichannel commerce solutions.


SAP Commerce Cloud

Ensure a personalised, comprehensive e-commerce experience with end-to-end commerce processes for Utility companies.
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Commerce for Utilities

Support your omnichannel selling of commodity and non-commodity products and services.

Omnichannel Customer Experience

Strengthen customer loyalty through behaviour-based, real-time personalisation.

Product Content and Catalogue Management

Empower business users to manage product content across channels and geographies.

Bundling, Configuration, and Subscription Management

Boost revenue with bundling, configuration, and subscription management.

Digital Asset Management

Enhance productivity, compliance, and revenues using digital asset management processes.

Get the facts

24%

increase in revenue with an increase in cross-sell rates.

SAP Performance Benchmarking

30%

more qualified leads closed by tracking leads, prospects stages, and status in real time.

SAP Benchmarking

50%

reduction of time-to-market phase.

enviaM and MITGAS case study

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