Yancoal Australia: Driving transformational and operational efficiencies via SAP’s engagement and support model
Yancoal Australia partnered with SAP to overcome outdated technology and limited internal capability, achieving operational efficiencies and business transformation. SAP's robust solutions and dedicated Enterprise Architect-RISE support enabled Yancoal to enhance data-driven decision-making, optimize asset management, and scale operations for future growth. Download the DocumentYancoal Australia: SAP’s engagement and
support model drives transformational
and operational efficiencies
As one of Australia's largest coal producers, Yancoal Australia is a pivotal supplier of high-quality thermal and
metallurgical coal that fuels industries and powers economies across the Asia-Pacific region.
Yancoal was facing an outdated technology and platform that didn’t support their vision to become an intelligent
mining enterprise, limited internal capability, capacity, and knowledge to effectively manage and modernize their
transformation and operations, especially during the early adoption of new SAP solutions, leading to challenges like
manual processes, sub-optimal user experience and limited data-driven decision-making, and difficulty proactively
preventing issues and risks within SAP’s structure. Business growth through acquisition, fragmented data and
processes, and a reliance on niche skills further compounded their ability to train staff, harmonize data, and align on
a clear digital transformation roadmap. These obstacles resulted in inefficiencies across analytics, asset
management, and compliance, requiring Yancoal to seek support from SAP to unlock business value and achieve
measurable improvements from their software landscape.
support model drives transformational
and operational efficiencies
As one of Australia's largest coal producers, Yancoal Australia is a pivotal supplier of high-quality thermal and
metallurgical coal that fuels industries and powers economies across the Asia-Pacific region.
Yancoal was facing an outdated technology and platform that didn’t support their vision to become an intelligent
mining enterprise, limited internal capability, capacity, and knowledge to effectively manage and modernize their
transformation and operations, especially during the early adoption of new SAP solutions, leading to challenges like
manual processes, sub-optimal user experience and limited data-driven decision-making, and difficulty proactively
preventing issues and risks within SAP’s structure. Business growth through acquisition, fragmented data and
processes, and a reliance on niche skills further compounded their ability to train staff, harmonize data, and align on
a clear digital transformation roadmap. These obstacles resulted in inefficiencies across analytics, asset
management, and compliance, requiring Yancoal to seek support from SAP to unlock business value and achieve
measurable improvements from their software landscape.
“Our collaboration with our SAP Enterprise Architect-RISE
has established a powerful roadmap, setting a clear
course for ongoing transformation and future objectives.
We are now positioned to scale our operations, diversify
into new industries, and maintain our leadership as an
early adopter of advanced solutions. Harnessing data
analytics and AI will be central to enhancing our KPIs and
enabling more agile, comprehensive business planning.”
Maria Rodriguez, Business Solutions Portfolio Manager, Yancoal Australia
Yancoal Australia
Sydney, Australia,
https://www.yancoal.com.au
Industry
Mining
Employees
~7,000
Revenue
A$7.8 Billion
Products and services
Production and export
of thermal and
metallurgical coal
Featured solutions & services
SAP Enterprise Architect-RISE,
SAP Cloud Application Services
SAP Cloud ERP Private
SAP Business Technology Platform
SAP Enterprise Asset Management
SAP Signavio
SAP Analytics Cloud
SAP Datasphere
5-Year
Guiding ongoing
business
transformation
United
Partnership Fostering
IT and business
collaboration
Before: Challenges and opportunities
Yancoal faced challenges with outdated technology platforms, limited internal capability, knowledge,
and organizational alignment, resulting in inefficient manual processes, insufficient user engagement,
and difficulty navigating SAP’s complex structure during its enterprise solution adoption. These
challenges – compounded by fragmented priorities, inadequate training, and the absence of a clear,
actionable roadmap – prompted the need for a new support model to improve process efficiency, data
management, and measurable business outcomes.
Why SAP
• Demonstrated strong partnership with dedicated, responsive, customer-focused support.
• Empowered enterprise-wide transformation with robust, integrated enterprise suite capabilities.
• Enabled innovation and efficiency through scalable, best-in-class solutions.
After: Value-driven results
• Developed five-year transformation and enterprise solution roadmap to accelerate time-to-value
• Increased efficiency of Yancoal’s asset management and data-driven decision-making.
• Achieved measurable business operational improvements and ongoing cost savings.
• Established a scalable foundation for expansion into new industries.
• Enabled proactive IT-business collaboration on innovation and analytics.
Transformative SAP partnership empowers predictive maintenance
and enterprise innovation
(25/11) © 2025 SAP SE or an SAP affiliate company. sap.com/terms-of-use
has established a powerful roadmap, setting a clear
course for ongoing transformation and future objectives.
We are now positioned to scale our operations, diversify
into new industries, and maintain our leadership as an
early adopter of advanced solutions. Harnessing data
analytics and AI will be central to enhancing our KPIs and
enabling more agile, comprehensive business planning.”
Maria Rodriguez, Business Solutions Portfolio Manager, Yancoal Australia
Yancoal Australia
Sydney, Australia,
https://www.yancoal.com.au
Industry
Mining
Employees
~7,000
Revenue
A$7.8 Billion
Products and services
Production and export
of thermal and
metallurgical coal
Featured solutions & services
SAP Enterprise Architect-RISE,
SAP Cloud Application Services
SAP Cloud ERP Private
SAP Business Technology Platform
SAP Enterprise Asset Management
SAP Signavio
SAP Analytics Cloud
SAP Datasphere
5-Year
Guiding ongoing
business
transformation
United
Partnership Fostering
IT and business
collaboration
Before: Challenges and opportunities
Yancoal faced challenges with outdated technology platforms, limited internal capability, knowledge,
and organizational alignment, resulting in inefficient manual processes, insufficient user engagement,
and difficulty navigating SAP’s complex structure during its enterprise solution adoption. These
challenges – compounded by fragmented priorities, inadequate training, and the absence of a clear,
actionable roadmap – prompted the need for a new support model to improve process efficiency, data
management, and measurable business outcomes.
Why SAP
• Demonstrated strong partnership with dedicated, responsive, customer-focused support.
• Empowered enterprise-wide transformation with robust, integrated enterprise suite capabilities.
• Enabled innovation and efficiency through scalable, best-in-class solutions.
After: Value-driven results
• Developed five-year transformation and enterprise solution roadmap to accelerate time-to-value
• Increased efficiency of Yancoal’s asset management and data-driven decision-making.
• Achieved measurable business operational improvements and ongoing cost savings.
• Established a scalable foundation for expansion into new industries.
• Enabled proactive IT-business collaboration on innovation and analytics.
Transformative SAP partnership empowers predictive maintenance
and enterprise innovation
(25/11) © 2025 SAP SE or an SAP affiliate company. sap.com/terms-of-use
Data-driven growth and AI adoption set stage for industry
leadership and agile expansion
SAP has empowered Yancoal to revolutionize their enterprise architecture, data analytics, asset management
and business operation, introducing advanced solutions like predictive maintenance, data analytics, and
integrated mobility. Through a strong partnership, including on-site support from a delivery manager and
strategic advisory from SAP’s Enterprise Architect-RISE, the transformation journey was guided by a five-year
roadmap, ensuring both structure and agility. The collaboration has created a robust foundation for
continuous improvement, scalability, and leadership in technology adoption across the organization.
Navigating the complexities of modernising the existing ERP platform, Yancoal faced considerable challenges
in aligning business units, integrating new technologies, and fostering cross-functional collaboration. Adopting
a measurement-focused approach, the organization aimed to track and report tangible outcomes to senior
management, requiring precise data and disciplined process management. Through Yancoal’s business and IT
leadership and SAP’s dedicated support and advocacy, these hurdles were addressed by instilling a culture
of innovation and bridging the gap between IT and business stakeholders.
Yancoal has realized marked improvements in business process optimization, cost and time savings, and
increased user engagement throughout the organization. The partnership has enabled the adoption of new
SAP solutions like advanced analytics, enhancing agility and driving sustainability initiatives. Ultimately, SAP’s
expertise and collaborative approach have positioned the customer to achieve measurable value, maintain
industry leadership, and accelerate future growth.
leadership and agile expansion
SAP has empowered Yancoal to revolutionize their enterprise architecture, data analytics, asset management
and business operation, introducing advanced solutions like predictive maintenance, data analytics, and
integrated mobility. Through a strong partnership, including on-site support from a delivery manager and
strategic advisory from SAP’s Enterprise Architect-RISE, the transformation journey was guided by a five-year
roadmap, ensuring both structure and agility. The collaboration has created a robust foundation for
continuous improvement, scalability, and leadership in technology adoption across the organization.
Navigating the complexities of modernising the existing ERP platform, Yancoal faced considerable challenges
in aligning business units, integrating new technologies, and fostering cross-functional collaboration. Adopting
a measurement-focused approach, the organization aimed to track and report tangible outcomes to senior
management, requiring precise data and disciplined process management. Through Yancoal’s business and IT
leadership and SAP’s dedicated support and advocacy, these hurdles were addressed by instilling a culture
of innovation and bridging the gap between IT and business stakeholders.
Yancoal has realized marked improvements in business process optimization, cost and time savings, and
increased user engagement throughout the organization. The partnership has enabled the adoption of new
SAP solutions like advanced analytics, enhancing agility and driving sustainability initiatives. Ultimately, SAP’s
expertise and collaborative approach have positioned the customer to achieve measurable value, maintain
industry leadership, and accelerate future growth.