NXP Limited - Best Tech Awards 2025 Next Gen Innovator
Customer Onboarding Project - NXP Limited Download the DocumentSAP Australia and New
Zealand Best Tech Awards
2025
Zealand Best Tech Awards
2025
Best Tech SAP
Industry WebsiteProduct and Services Featured SAP Solutions
Wholesale
Distribution / Service
Industries
www.nxp.nzSAP Business Technology Platform
(BTP)
SAP BTP services are used to create,
SimpleMDG, a master data solution
built-on SAP BTP for the SAP ERP.
Background
NXP is a just-in-time distributor of mission-critical business supplies across New Zealand. They hold more than 11,000 items in stock and
despatch daily to organisations across the country. Their product range covers multiple categories such as Office Products, PPE,
technology, cleaning, cafeteria, hygiene, furniture, paper, packaging, workwear, print, and promotional products. NXP’s primary selling tool
is their eCommerce platform, and their customers are primarily large corporate and government entities or “Enterprise” customers.
Customer Onboarding Project
NXP Limited
Next Gen Innovator
Industry WebsiteProduct and Services Featured SAP Solutions
Wholesale
Distribution / Service
Industries
www.nxp.nzSAP Business Technology Platform
(BTP)
SAP BTP services are used to create,
SimpleMDG, a master data solution
built-on SAP BTP for the SAP ERP.
Background
NXP is a just-in-time distributor of mission-critical business supplies across New Zealand. They hold more than 11,000 items in stock and
despatch daily to organisations across the country. Their product range covers multiple categories such as Office Products, PPE,
technology, cleaning, cafeteria, hygiene, furniture, paper, packaging, workwear, print, and promotional products. NXP’s primary selling tool
is their eCommerce platform, and their customers are primarily large corporate and government entities or “Enterprise” customers.
Customer Onboarding Project
NXP Limited
Next Gen Innovator
Challenges
NXP needed an accelerated, self-service onboarding experience for small and medium-sized businesses to support their plans for growth
in this customer category. The existing account creation process was taking up to three weeks and involved manual form filling, data entry,
offline credit checks, and multiple stakeholders. This was incompatible with the expectations of digital-savvy eCommerce customers that
the business wanted to attract
NXP needed an accelerated, self-service onboarding experience for small and medium-sized businesses to support their plans for growth
in this customer category. The existing account creation process was taking up to three weeks and involved manual form filling, data entry,
offline credit checks, and multiple stakeholders. This was incompatible with the expectations of digital-savvy eCommerce customers that
the business wanted to attract
Solution
Simple MDG was selected as NXP’s Master Data Management tool for customer onboarding, with
implementation led by partner Laidon. NXP selected Simple MDG for the following reasons:
Simple to use, unlike many traditional MDG tools.
Built on SAP BTP, it enables direct integration providing a near real-time view of master data.
Largely plug-and-play with intuitive field mapping as it mirrors SAP’s customer objects.
Fast to implement and easy for the internal IT team to adopt.
Three key objects were configured and launched: Sold-To, Payer and Customer Group (mapping to this field
was custom-built by Laidon as part of the project). API’s were created to support the process of consuming data
from the online form (with some transformation in CPI) into Simple MDG change requests, and providing status
updates back to the website for responses to the customer.
Simple MDG was selected as NXP’s Master Data Management tool for customer onboarding, with
implementation led by partner Laidon. NXP selected Simple MDG for the following reasons:
Simple to use, unlike many traditional MDG tools.
Built on SAP BTP, it enables direct integration providing a near real-time view of master data.
Largely plug-and-play with intuitive field mapping as it mirrors SAP’s customer objects.
Fast to implement and easy for the internal IT team to adopt.
Three key objects were configured and launched: Sold-To, Payer and Customer Group (mapping to this field
was custom-built by Laidon as part of the project). API’s were created to support the process of consuming data
from the online form (with some transformation in CPI) into Simple MDG change requests, and providing status
updates back to the website for responses to the customer.
Impact
500–1,000 hours of manual work
saved annually, eliminating data
entry, credit checks, and approvals.
Annual operational cost savings
from automation along with
significantly reduced FTE effort
across the process, potentially
freeing up 1–2 full-time
employees.
~99% reduction in onboarding time
— from 2–3 weeks to under 20
seconds.
Significantly, customer onboarding time was reduced from an average of two weeks to under 20 seconds. Manual checks and
data entry were replaced with an automated workflow:
Given the process included creation of a credit account, a balance was needed between being fast and doing adequate
financial checks. The process was designed with approval workflows for exceptions (eg poor credit ratings), modest credit limits,
and an audit trail for oversight by Finance.
• Customers fill out an online form specifying key details including a company number.
• An instant, API-triggered credit check is done.
• Credit limits are automatically calculated.
• If all requirements are met, the SAP account is instantly created (payer and sold-to).
• The customer can immediately start shopping on credit account or credit card.
500–1,000 hours of manual work
saved annually, eliminating data
entry, credit checks, and approvals.
Annual operational cost savings
from automation along with
significantly reduced FTE effort
across the process, potentially
freeing up 1–2 full-time
employees.
~99% reduction in onboarding time
— from 2–3 weeks to under 20
seconds.
Significantly, customer onboarding time was reduced from an average of two weeks to under 20 seconds. Manual checks and
data entry were replaced with an automated workflow:
Given the process included creation of a credit account, a balance was needed between being fast and doing adequate
financial checks. The process was designed with approval workflows for exceptions (eg poor credit ratings), modest credit limits,
and an audit trail for oversight by Finance.
• Customers fill out an online form specifying key details including a company number.
• An instant, API-triggered credit check is done.
• Credit limits are automatically calculated.
• If all requirements are met, the SAP account is instantly created (payer and sold-to).
• The customer can immediately start shopping on credit account or credit card.
“”
Jane Foote
Chief Information Officer (CIO)
“When I think about the value for NXP, we have been able to move from an average of 2-week
onboarding experience to under 20 seconds. And the ability for our customers to be able to trade
immediately on our website is huge for NXP in regards to revenue generation”
Further detail can be viewed below via NXP’s customer video testimonial on SAP.com
https://www.sap.com/assetdetail/2025/07/d2df7559-137f-0010-bca6-c68f7e60039b.html
Jane Foote
Chief Information Officer (CIO)
“When I think about the value for NXP, we have been able to move from an average of 2-week
onboarding experience to under 20 seconds. And the ability for our customers to be able to trade
immediately on our website is huge for NXP in regards to revenue generation”
Further detail can be viewed below via NXP’s customer video testimonial on SAP.com
https://www.sap.com/assetdetail/2025/07/d2df7559-137f-0010-bca6-c68f7e60039b.html