Runner-up: NSW Government - Best Tech Awards 2025 Intelligent ERP
myWorkZone for NSW Government Download the DocumentSAP Australia and New
Zealand Best Tech Awards
2025
Zealand Best Tech Awards
2025
Best Tech SAP
Industry WebsiteProduct and Services Featured SAP Solutions
Public Sector www.nsw.gov.auSAP S/4HANA SAP S/4HANA, BTP (IAS, IPS,
Integration Suite and Mobile Start),
SAC and BW/4HANA, Invoice
Automation, BlackLine, EnableNow,
SuccessFactors and Ariba
The Process and Technology Harmonisation (PaTH) Program is a great example of cross-government collaboration and teamwork in the digital
transformation space. The program was first established to consolidate government Enterprise Resource Planning (ERP) and shared service functions
to increase productivity, reduce duplicated processes, and allow for better consistency across data and reporting processes.
One of the first initiatives of the PaTH Program was the roll out of a system called ‘myWorkZone’ which provides intelligent ERP capabilities using
SAP S/4HANA, used by NSW Government Departments and Agencies. myWorkZone covers the business processes journeys of Hire to Retire, Time to
Pay, Procure to Pay, Plan to Deliver, Acquire to Dispose, Budget to Report and Revenue to Bank.
myWorkZone has delivered self-service employee and manager capabilities to over 60,000 NSW Government employees, enabling improved insights
for decision making. Having multiple departments and agencies, represented by 111 company codes, on a single ERP has also achieved the outcome
of reduced time, effort and cost for Machinery of Government (MoG) changes.
myWorkZone is investigating a way to RISE with exploratory activities well underway. In addition, further agency onboardings to myWorkZone are
progressing, which will add another 20,000 employees in the next 12-18 months.
myWorkZone for NSW Government
Best Tech SAP Intelligent ERP
Industry WebsiteProduct and Services Featured SAP Solutions
Public Sector www.nsw.gov.auSAP S/4HANA SAP S/4HANA, BTP (IAS, IPS,
Integration Suite and Mobile Start),
SAC and BW/4HANA, Invoice
Automation, BlackLine, EnableNow,
SuccessFactors and Ariba
The Process and Technology Harmonisation (PaTH) Program is a great example of cross-government collaboration and teamwork in the digital
transformation space. The program was first established to consolidate government Enterprise Resource Planning (ERP) and shared service functions
to increase productivity, reduce duplicated processes, and allow for better consistency across data and reporting processes.
One of the first initiatives of the PaTH Program was the roll out of a system called ‘myWorkZone’ which provides intelligent ERP capabilities using
SAP S/4HANA, used by NSW Government Departments and Agencies. myWorkZone covers the business processes journeys of Hire to Retire, Time to
Pay, Procure to Pay, Plan to Deliver, Acquire to Dispose, Budget to Report and Revenue to Bank.
myWorkZone has delivered self-service employee and manager capabilities to over 60,000 NSW Government employees, enabling improved insights
for decision making. Having multiple departments and agencies, represented by 111 company codes, on a single ERP has also achieved the outcome
of reduced time, effort and cost for Machinery of Government (MoG) changes.
myWorkZone is investigating a way to RISE with exploratory activities well underway. In addition, further agency onboardings to myWorkZone are
progressing, which will add another 20,000 employees in the next 12-18 months.
myWorkZone for NSW Government
Best Tech SAP Intelligent ERP
Challenges
The 2019 State election and resulting Machinery of Government (MoG) changes highlighted the diversity and complexity of back-office
processes, data standards and systems in operation across NSW Government.
This led to the PaTH Program which set out to achieve the vision of a ‘World Class Public Service’ through the optimisation, simplification and
standardisation of corporate and shared services will enable a more effective frontline.
Key challenges to overcome for NSW Government included:
1. Multiple shared service models/providers – leading to variation in processes and inefficiencies in service delivery
2. A poor employee experience – low employee and manager ability to self-service
3. Significant productivity loss – inability to share workforce across departments due to variations in processes
4. Delays to onboarding new staff – delays in receiving full access to systems, tools, resources and being productive from day one
5. Many ERP systems to maintain – keeping many ERP systems current with legislative changes such as Single Touch Payroll
6. Inconsistencies across data, reporting, processes and customised systems – differences in data taxonomy such as the chart of accounts
with variations across the departments, leading to inconsistent reporting at a Whole of Government level
7. Disconnected and duplicated processes for both customers and vendors – impacting process efficiencies in collections and payments
8. Lengthy timeframes to implement Machinery of Government changes – differences in data taxonomy and processes between departments
leading to increased effort reconfigure, onboard and offboard agencies between ERP systems
The 2019 State election and resulting Machinery of Government (MoG) changes highlighted the diversity and complexity of back-office
processes, data standards and systems in operation across NSW Government.
This led to the PaTH Program which set out to achieve the vision of a ‘World Class Public Service’ through the optimisation, simplification and
standardisation of corporate and shared services will enable a more effective frontline.
Key challenges to overcome for NSW Government included:
1. Multiple shared service models/providers – leading to variation in processes and inefficiencies in service delivery
2. A poor employee experience – low employee and manager ability to self-service
3. Significant productivity loss – inability to share workforce across departments due to variations in processes
4. Delays to onboarding new staff – delays in receiving full access to systems, tools, resources and being productive from day one
5. Many ERP systems to maintain – keeping many ERP systems current with legislative changes such as Single Touch Payroll
6. Inconsistencies across data, reporting, processes and customised systems – differences in data taxonomy such as the chart of accounts
with variations across the departments, leading to inconsistent reporting at a Whole of Government level
7. Disconnected and duplicated processes for both customers and vendors – impacting process efficiencies in collections and payments
8. Lengthy timeframes to implement Machinery of Government changes – differences in data taxonomy and processes between departments
leading to increased effort reconfigure, onboard and offboard agencies between ERP systems
Solution
Overview: The PaTH program has implemented an intelligent ERP solution, named ‘myWorkZone’, based on SAP S/4HANA with a modern and
intuitive SAP Fiori user experience that enables employees to have insight for decision making at their finger-tips through SAP Analytics Cloud, and
take-action through role-based self-service, with “on the go” actions available in SAP Mobile Start. The ability for employees to self-serve has in
turn freed up capacity for shared services to focus on value-add business processes such financial reconciliation through BlackLine and compliant
and timely payroll processing using SAP Payroll Control Centre. Users are supported with online learning and guidance using SAP EnableNow.
Key Metrics:
• ~400 customers and ~1600 vendors managed
daily through SAP Master Data Governance
• ~150,000 transactions processed daily through
the SAP Finance
• 500 purchase orders raised daily through SAP
Procurement
• ~20,000 assets managed through SAP Enterprise
Asset Management
• ~60,000 employees paid each fortnight through
SAP Payroll
• ~15,000 integration messages run daily through
SAP Integration Suite to downstream systems
(incl. SAP Concur, SuccessFactors, Ariba and
Fieldglass) and external services
• 8 procure to pay business processes setup in SAP
Signavio as a proof of value for process insights
Overview: The PaTH program has implemented an intelligent ERP solution, named ‘myWorkZone’, based on SAP S/4HANA with a modern and
intuitive SAP Fiori user experience that enables employees to have insight for decision making at their finger-tips through SAP Analytics Cloud, and
take-action through role-based self-service, with “on the go” actions available in SAP Mobile Start. The ability for employees to self-serve has in
turn freed up capacity for shared services to focus on value-add business processes such financial reconciliation through BlackLine and compliant
and timely payroll processing using SAP Payroll Control Centre. Users are supported with online learning and guidance using SAP EnableNow.
Key Metrics:
• ~400 customers and ~1600 vendors managed
daily through SAP Master Data Governance
• ~150,000 transactions processed daily through
the SAP Finance
• 500 purchase orders raised daily through SAP
Procurement
• ~20,000 assets managed through SAP Enterprise
Asset Management
• ~60,000 employees paid each fortnight through
SAP Payroll
• ~15,000 integration messages run daily through
SAP Integration Suite to downstream systems
(incl. SAP Concur, SuccessFactors, Ariba and
Fieldglass) and external services
• 8 procure to pay business processes setup in SAP
Signavio as a proof of value for process insights
Impact
Savings in the implementation of
Machinery of Government (MoG)
changes
With legacy systems, implementing MoG
changes used to take anywhere between
several months to years. Now with
myWorkZone, MoG changes can be
implemented in significantly shorter
timeframes and in some cases even days.
Savings in the implementation of
legislative changes
Legislative changes like Single Touch
Payroll (STP), security updates and so on,
impact multiple departments periodically.
Having a single ERP solution to now make
such changes to, has led to significant
cost savings.
Streamlined Processes and efficiency
Standardising on a single ERP system
simplifies business processes, reducing
complexity and redundancy. This
efficiency boosts productivity for
vendors, for example, speeding up
Purchase Order and Invoice processing.
myWorkZone is a great example of business-led program, with various departments working together to solve common issues and deliver
significant outcomes.
• Able to leverage consistent and simplified processes and tools.
• One process for suppliers to interact with all Departments.
• Able to on-board people faster, leading to higher productivity.
Employee / Supplier Experience
• Greater automation and back-office efficiencies through scale.
• Modern, evergreen systems supporting transactional services.
• Customer collaboration in identifying and implementing ongoing
improvements.
Efficient / Effective Shared Services
• Improved data supporting operational management, reporting
and organisational performance analysis.
• Unified data model and taxonomies supporting integrated reporting
across the Departments.
Better Insights and Data
• Greater workforce mobility and continuity of employee journey.
• Ability for the Departments and Agencies to adjust and adapt well into
the future.
Workforce Mobility and Organisational Agility
Real Examples of Impacts Being Delivered:
Savings in the implementation of
Machinery of Government (MoG)
changes
With legacy systems, implementing MoG
changes used to take anywhere between
several months to years. Now with
myWorkZone, MoG changes can be
implemented in significantly shorter
timeframes and in some cases even days.
Savings in the implementation of
legislative changes
Legislative changes like Single Touch
Payroll (STP), security updates and so on,
impact multiple departments periodically.
Having a single ERP solution to now make
such changes to, has led to significant
cost savings.
Streamlined Processes and efficiency
Standardising on a single ERP system
simplifies business processes, reducing
complexity and redundancy. This
efficiency boosts productivity for
vendors, for example, speeding up
Purchase Order and Invoice processing.
myWorkZone is a great example of business-led program, with various departments working together to solve common issues and deliver
significant outcomes.
• Able to leverage consistent and simplified processes and tools.
• One process for suppliers to interact with all Departments.
• Able to on-board people faster, leading to higher productivity.
Employee / Supplier Experience
• Greater automation and back-office efficiencies through scale.
• Modern, evergreen systems supporting transactional services.
• Customer collaboration in identifying and implementing ongoing
improvements.
Efficient / Effective Shared Services
• Improved data supporting operational management, reporting
and organisational performance analysis.
• Unified data model and taxonomies supporting integrated reporting
across the Departments.
Better Insights and Data
• Greater workforce mobility and continuity of employee journey.
• Ability for the Departments and Agencies to adjust and adapt well into
the future.
Workforce Mobility and Organisational Agility
Real Examples of Impacts Being Delivered:
“”"myWorkZone represents a bold step forward in how the NSW Government delivers public services—
streamlining operations, improving agility, and unlocking real value for agencies and citizens alike. As the first
major multi-department cloud-based ERP solution in the Australian public sector, it has already demonstrated
its ability to reduce costs, accelerate change, and enhance collaboration across government. But more
importantly, myWorkZone lays the foundation for a more connected public service—one that is ready to
embrace future innovation to better serve the people of NSW.“
– Catherine D’Elia, Project Sponsor and Deputy Secretary, NSW DCS.
streamlining operations, improving agility, and unlocking real value for agencies and citizens alike. As the first
major multi-department cloud-based ERP solution in the Australian public sector, it has already demonstrated
its ability to reduce costs, accelerate change, and enhance collaboration across government. But more
importantly, myWorkZone lays the foundation for a more connected public service—one that is ready to
embrace future innovation to better serve the people of NSW.“
– Catherine D’Elia, Project Sponsor and Deputy Secretary, NSW DCS.