Rheem - Best Tech Awards 2025 Industry Disruptor
Building intelligent business flow: Rheem’s SAP S/4HANA journey Download the DocumentSAP Australia and New
Zealand
Best Tech Awards 2025
Zealand
Best Tech Awards 2025
Best Tech SAP
Industry WebsiteProduct and Services Featured SAP Solutions
Manufacturing
(Consumer
goods)
www.rheem.com.auWater heaters, hot water systems,
residential and commercial
heating solutions
SAP S/4HANA (RISE Private Cloud), SAP
Cloud ALM, SAP BTP, SAP SAC, SAP Fiori
Rheem is one of Australia’s most iconic manufacturers, delivering hot water solutions for over 80 years. As a vertically integrated manufacturer, Rheem controls
every step from raw material to final product, making operational uptime and system precision absolutely critical. The business has relied on SAP since 1997 and,
over time, built significant custom code into its on-premise ERP.
In 2024, Rheem completed its enterprise-wide cloud transformation by migrating to SAP S/4HANA via RISE Private Cloud. With over a dozen SAP platforms
already modernised, including Sales Cloud, Service Cloud, SAC and IBP, this final phase unified business systems, streamlined integration, and replaced
performance-heavy custom code with a clean, scalable core. Rheem used this opportunity to retire ~30% of the custom code and set a substantiable path
towards Clean Core. Rheem also utilized SAP BTP for integration, extensions and Identity management.
Delivered on time, within budget and with zero critical defects, the project also demonstrated bold leadership. It brought together teams across Australia, New
Zealand and Vietnam in a coordinated, enterprise-wide rollout, laying the foundation for continuous innovation, real-time analytics and next-gen user experiences.
Effective engagement and collaboration by project team across geographical and language barrier greatly increased the business confidence in IT and SAP.
Building intelligent business flow:
Rheem’s SAP S/4HANA journey
Industry Disruptor
Industry WebsiteProduct and Services Featured SAP Solutions
Manufacturing
(Consumer
goods)
www.rheem.com.auWater heaters, hot water systems,
residential and commercial
heating solutions
SAP S/4HANA (RISE Private Cloud), SAP
Cloud ALM, SAP BTP, SAP SAC, SAP Fiori
Rheem is one of Australia’s most iconic manufacturers, delivering hot water solutions for over 80 years. As a vertically integrated manufacturer, Rheem controls
every step from raw material to final product, making operational uptime and system precision absolutely critical. The business has relied on SAP since 1997 and,
over time, built significant custom code into its on-premise ERP.
In 2024, Rheem completed its enterprise-wide cloud transformation by migrating to SAP S/4HANA via RISE Private Cloud. With over a dozen SAP platforms
already modernised, including Sales Cloud, Service Cloud, SAC and IBP, this final phase unified business systems, streamlined integration, and replaced
performance-heavy custom code with a clean, scalable core. Rheem used this opportunity to retire ~30% of the custom code and set a substantiable path
towards Clean Core. Rheem also utilized SAP BTP for integration, extensions and Identity management.
Delivered on time, within budget and with zero critical defects, the project also demonstrated bold leadership. It brought together teams across Australia, New
Zealand and Vietnam in a coordinated, enterprise-wide rollout, laying the foundation for continuous innovation, real-time analytics and next-gen user experiences.
Effective engagement and collaboration by project team across geographical and language barrier greatly increased the business confidence in IT and SAP.
Building intelligent business flow:
Rheem’s SAP S/4HANA journey
Industry Disruptor
“”
Images are from an actual Rheem value assessment discovery wo
Enterprise-wide business Engagement started with Value Assessment program
Images are from an actual Rheem value assessment discovery wo
Enterprise-wide business Engagement started with Value Assessment program
Challenges
Rheem’s legacy ERP system had served the business for decades, but as the company modernised its broader SAP landscape, the on-premise ERP
became the next logical step in their transformation. While Rheem’s cloud-based platforms, including Sales Cloud, Service Cloud, SAC and IBP, were
delivering real-time insights and modern, user-friendly experiences, the ERP system presented a clear opportunity to bring the core of the business in
line with this cloud-first vision.
Key drivers for change:
• Latest Functionality for daily operations
S/4HANA functionality improvements for finance, manufacturing and operations was identified as key in value assessment exercise
• Analytics
Standard reporting, embedded Analytics and integration with SAP Analytics Cloud from S/4HANA delivered for key decision-making requirements of
Rheem
• Harmonizing process and across various geographies
Rheem wanted to harmonize business process across various geographies towards Industries best practices
• Optimising custom development
Rheem aimed to simplify its code base and reduce system load by replacing legacy customisation with clean-core functionality
• Unifying a cloud-first ecosystem
Aligning ERP with existing SAP cloud platforms enabled seamless integration and consistent, real-time visibility
• Elevating user experience
With intuitive tools already in place elsewhere, modernising ERP ensured a consistent, user-friendly interface across the business
• Shifting to strategic IT
Moving to RISE with SAP reduced overhead and freed internal teams to focus on innovation and growth
With clear challenges and strong business alignment, Rheem set the stage for one of its most ambitious transformations – reimagining its ERP core to
match the flexibility, intelligence and user-centricity already seen across the rest of its SAP landscape.
Rheem’s legacy ERP system had served the business for decades, but as the company modernised its broader SAP landscape, the on-premise ERP
became the next logical step in their transformation. While Rheem’s cloud-based platforms, including Sales Cloud, Service Cloud, SAC and IBP, were
delivering real-time insights and modern, user-friendly experiences, the ERP system presented a clear opportunity to bring the core of the business in
line with this cloud-first vision.
Key drivers for change:
• Latest Functionality for daily operations
S/4HANA functionality improvements for finance, manufacturing and operations was identified as key in value assessment exercise
• Analytics
Standard reporting, embedded Analytics and integration with SAP Analytics Cloud from S/4HANA delivered for key decision-making requirements of
Rheem
• Harmonizing process and across various geographies
Rheem wanted to harmonize business process across various geographies towards Industries best practices
• Optimising custom development
Rheem aimed to simplify its code base and reduce system load by replacing legacy customisation with clean-core functionality
• Unifying a cloud-first ecosystem
Aligning ERP with existing SAP cloud platforms enabled seamless integration and consistent, real-time visibility
• Elevating user experience
With intuitive tools already in place elsewhere, modernising ERP ensured a consistent, user-friendly interface across the business
• Shifting to strategic IT
Moving to RISE with SAP reduced overhead and freed internal teams to focus on innovation and growth
With clear challenges and strong business alignment, Rheem set the stage for one of its most ambitious transformations – reimagining its ERP core to
match the flexibility, intelligence and user-centricity already seen across the rest of its SAP landscape.