Ausgrid - Best Tech Awards 2025 Intelligent ERP
Ausgrid Powers Grid Resilience with Cloud ERP Private Download the DocumentSAP Australia and New
Zealand Best Tech Awards
2025
Zealand Best Tech Awards
2025
Best Tech SAP
Industry WebsiteProduct and Services Featured SAP Solutions
Utilities www.ausgrid.com.auElectricity transmission network
services and distribution
SAP Cloud ERP, Private
Ausgrid is Australia's largest electricity distributor serving 1.8 million customers across the Sydney, Central Coast, and Hunter regions, successfully transformed
their SAP ERP Landscape for both the Ausgrid & its affiliated but functionally separated Related Electricity Service Provider, Plus ES business infrastructure by
migrating to SAP Cloud ERP Private Edition. Following challenges with an initial SAP Sovereign Cloud approach, Ausgrid pivoted to SAP Enterprise Cloud
Services, completing the complex migrations in just 9 months through a collaborative partnership with SAP and Infosys. The project involved a Unicode
conversion and EHP6 upgrade (Ausgrid ECC6), remediation of 2000+ custom objects, and management of 420+ critical integrations including meter data
processing systems. The implementations delivered immediate operational benefits, reducing nightly meter processing time by 67% from 6 hours to 2 hours for
1.5 million meters, eliminating SLA violations and providing substantial growth headroom. Most significantly, Plus ES achieved their first successful disaster
recovery failover testing in multiple years, establishing confidence in business continuity capabilities crucial for critical infrastructure operations. There were
zero-outages following go-live demonstrating the strength of the three-way partnership approach. This cloud foundation now positions Ausgrid & Plus ES for
their planned broader S/4HANA transformation of the regulated business, supporting Australia's evolving energy infrastructure needs while maintaining the
99.97% availability required for essential services.
Ausgrid Powers Grid Resilience with
Cloud ERP Private
Intelligent ERP
Industry WebsiteProduct and Services Featured SAP Solutions
Utilities www.ausgrid.com.auElectricity transmission network
services and distribution
SAP Cloud ERP, Private
Ausgrid is Australia's largest electricity distributor serving 1.8 million customers across the Sydney, Central Coast, and Hunter regions, successfully transformed
their SAP ERP Landscape for both the Ausgrid & its affiliated but functionally separated Related Electricity Service Provider, Plus ES business infrastructure by
migrating to SAP Cloud ERP Private Edition. Following challenges with an initial SAP Sovereign Cloud approach, Ausgrid pivoted to SAP Enterprise Cloud
Services, completing the complex migrations in just 9 months through a collaborative partnership with SAP and Infosys. The project involved a Unicode
conversion and EHP6 upgrade (Ausgrid ECC6), remediation of 2000+ custom objects, and management of 420+ critical integrations including meter data
processing systems. The implementations delivered immediate operational benefits, reducing nightly meter processing time by 67% from 6 hours to 2 hours for
1.5 million meters, eliminating SLA violations and providing substantial growth headroom. Most significantly, Plus ES achieved their first successful disaster
recovery failover testing in multiple years, establishing confidence in business continuity capabilities crucial for critical infrastructure operations. There were
zero-outages following go-live demonstrating the strength of the three-way partnership approach. This cloud foundation now positions Ausgrid & Plus ES for
their planned broader S/4HANA transformation of the regulated business, supporting Australia's evolving energy infrastructure needs while maintaining the
99.97% availability required for essential services.
Ausgrid Powers Grid Resilience with
Cloud ERP Private
Intelligent ERP
Challenges
Ausgrid's business faced critical infrastructure challenges running an aging ECC6 system for its Regulated
Business and S/4HANA 1809 system for Plus ES. As Australia's largest electricity distributor serving 1.8 million
customers, the company needed enhanced cyber security resilience and high availability disaster recovery
capabilities for their critical energy infrastructure. The initial sovereign cloud (NS2) implementation encountered
technical barriers, particularly around system time zone requirements that posed risks to their complex legacy
codebase and integrated systems reporting to the Australian Energy Market. With growing meter volumes
pushing SLA boundaries and technical disaster recovery challenges for Plus ES, Ausgrid required a strategic
pivot to ensure operational continuity. The company needed to establish a robust cloud foundation while
maintaining the backbone systems that power the Sydney, Central Coast, and Hunter regions. Business
continuity planning gaps were exposed, revealing heavy SAP dependencies across operations that hadn't been
properly tested for many years, creating additional risk exposure for this critical infrastructure provider.
Ausgrid's business faced critical infrastructure challenges running an aging ECC6 system for its Regulated
Business and S/4HANA 1809 system for Plus ES. As Australia's largest electricity distributor serving 1.8 million
customers, the company needed enhanced cyber security resilience and high availability disaster recovery
capabilities for their critical energy infrastructure. The initial sovereign cloud (NS2) implementation encountered
technical barriers, particularly around system time zone requirements that posed risks to their complex legacy
codebase and integrated systems reporting to the Australian Energy Market. With growing meter volumes
pushing SLA boundaries and technical disaster recovery challenges for Plus ES, Ausgrid required a strategic
pivot to ensure operational continuity. The company needed to establish a robust cloud foundation while
maintaining the backbone systems that power the Sydney, Central Coast, and Hunter regions. Business
continuity planning gaps were exposed, revealing heavy SAP dependencies across operations that hadn't been
properly tested for many years, creating additional risk exposure for this critical infrastructure provider.
Solution
Ausgrid selected Cloud ERP (Private Edition) via Enterprise Cloud Services after pivoting from SAP Sovereign Cloud due to time zone
constraints. The implementation involved two parallel workstreams, one for Plus ES on S/4HANA and the second for Ausgrid on ECC6
executed through strong three-way partnership between with SAP and Infosys.
Migrating the Plus ES S/4HANA 1809 to Enterprise Cloud Services in a 6-month project timeline included an O/S migration from RHEL
to SUSE Linux, PI/PO migration and upgrade of the legacy Open Text Archive Centre to the latest Open Text Cloud Archive and Core
Capture solution and migration of Solution Manager 7.2.
Migrating Ausgrid ECC6 to Enterprise Cloud Services in a 9-month project timeline including an Enhancement Pack upgrade to Ehp6,
Support Pack Uplift, Unicode Conversion, an O/S migration from AIX to SUSE Linux and Db migration from Oracle to HANA Db, an
upgrade of the legacy Open Text Archive Centre to the latest Open Text Cloud Archive solution, also a GRC migration, Enterprise Portal
Migration and BIW migration and upgrade to NW 7.5.
The project scope included managing 420+ integrations including critical meter data processing systems. The team implemented
comprehensive disaster recovery architecture with short distance disaster recovery (SSDR) configuration (50km between Sydney-
based primary and secondary sites). Despite initial project challenges requiring a reset, the collaborative "one-team" approach
delivered two successful go-lives with no High Priority incidents resulting in downtime post go-live. The implementation established
improved & simplified failover capabilities and enhanced the overall cyber security posture while aligning with Ausgrid's broader cloud
migration strategy. This foundation supports Ausgrid’s planned future transformation from ECC6 to S/4HANA for the regulated
business, creating a scalable platform for Australia's evolving energy infrastructure needs.
Ausgrid selected Cloud ERP (Private Edition) via Enterprise Cloud Services after pivoting from SAP Sovereign Cloud due to time zone
constraints. The implementation involved two parallel workstreams, one for Plus ES on S/4HANA and the second for Ausgrid on ECC6
executed through strong three-way partnership between with SAP and Infosys.
Migrating the Plus ES S/4HANA 1809 to Enterprise Cloud Services in a 6-month project timeline included an O/S migration from RHEL
to SUSE Linux, PI/PO migration and upgrade of the legacy Open Text Archive Centre to the latest Open Text Cloud Archive and Core
Capture solution and migration of Solution Manager 7.2.
Migrating Ausgrid ECC6 to Enterprise Cloud Services in a 9-month project timeline including an Enhancement Pack upgrade to Ehp6,
Support Pack Uplift, Unicode Conversion, an O/S migration from AIX to SUSE Linux and Db migration from Oracle to HANA Db, an
upgrade of the legacy Open Text Archive Centre to the latest Open Text Cloud Archive solution, also a GRC migration, Enterprise Portal
Migration and BIW migration and upgrade to NW 7.5.
The project scope included managing 420+ integrations including critical meter data processing systems. The team implemented
comprehensive disaster recovery architecture with short distance disaster recovery (SSDR) configuration (50km between Sydney-
based primary and secondary sites). Despite initial project challenges requiring a reset, the collaborative "one-team" approach
delivered two successful go-lives with no High Priority incidents resulting in downtime post go-live. The implementation established
improved & simplified failover capabilities and enhanced the overall cyber security posture while aligning with Ausgrid's broader cloud
migration strategy. This foundation supports Ausgrid’s planned future transformation from ECC6 to S/4HANA for the regulated
business, creating a scalable platform for Australia's evolving energy infrastructure needs.
Impact
100%
Success rate in business continuity
failover tests, the first in several years
Enhanced
Security and business continuity, with
critical infrastructure supported by a
99.7% uptime SLA
67%
Reduction in time for processing more
than 1.5 million meters
Plus ES achieved significant operational improvements with meter processing time reduced by 67% - from 6 hours to 2 hours for
1.5 million meters processed nightly, eliminating previous SLA violations and providing substantial headroom for growth. The
company successfully completed comprehensive disaster recovery testing for both primary and secondary sites - the first
successful failover tests in several years, delivering confidence in business continuity capabilities. System performance
improvements were realized across the board. The Ausgrid Metering system performance was improved for meter data provision
to the Energy Market reporting feeds, completing hours ahead of the critical 6 AM deadline, ensuring daily field manager reports
meet operational requirements. The Ausgrid ECC6 to BW system update performance was improved for technical asset reporting
feeds shaving hours of the previous update times, The project delivered enhanced cyber security resilience and established
cloud-ready infrastructure supporting Ausgrid's critical energy distribution network. An unexpected benefit emerged through
improved business continuity planning awareness, with business units recognizing their SAP dependencies and updating
business continuity strategies for the first time since COVID. The successful implementation created a proven foundation for
future S/4HANA transformation across the broader Ausgrid regulated business, positioning Australia's largest electricity
distributor for continued innovation in the evolving energy sector.
100%
Success rate in business continuity
failover tests, the first in several years
Enhanced
Security and business continuity, with
critical infrastructure supported by a
99.7% uptime SLA
67%
Reduction in time for processing more
than 1.5 million meters
Plus ES achieved significant operational improvements with meter processing time reduced by 67% - from 6 hours to 2 hours for
1.5 million meters processed nightly, eliminating previous SLA violations and providing substantial headroom for growth. The
company successfully completed comprehensive disaster recovery testing for both primary and secondary sites - the first
successful failover tests in several years, delivering confidence in business continuity capabilities. System performance
improvements were realized across the board. The Ausgrid Metering system performance was improved for meter data provision
to the Energy Market reporting feeds, completing hours ahead of the critical 6 AM deadline, ensuring daily field manager reports
meet operational requirements. The Ausgrid ECC6 to BW system update performance was improved for technical asset reporting
feeds shaving hours of the previous update times, The project delivered enhanced cyber security resilience and established
cloud-ready infrastructure supporting Ausgrid's critical energy distribution network. An unexpected benefit emerged through
improved business continuity planning awareness, with business units recognizing their SAP dependencies and updating
business continuity strategies for the first time since COVID. The successful implementation created a proven foundation for
future S/4HANA transformation across the broader Ausgrid regulated business, positioning Australia's largest electricity
distributor for continued innovation in the evolving energy sector.
“”SAP is essentially the backbone of our company - even for parts of the business that
don't think they touch or rely upon SAP they likely do behind the scenes. The RISE
project gave us the cyber resilience and high availability disaster recovery we needed
as a critical infrastructure provider, so we can sleep well at night knowing we have that
resilience built in.
Suzi Hambly – Corporate Technology Partner, Head of Corporate Applications
don't think they touch or rely upon SAP they likely do behind the scenes. The RISE
project gave us the cyber resilience and high availability disaster recovery we needed
as a critical infrastructure provider, so we can sleep well at night knowing we have that
resilience built in.
Suzi Hambly – Corporate Technology Partner, Head of Corporate Applications