Taronga Conservation Society - SAP Best Tech Awards 2025 Human Capital Management
Taronga Conservation Society - Transforming the Employee Experience with SAP SuccessFactors Download the DocumentSAP Australia and New
Zealand Best Tech Awards
2025
Zealand Best Tech Awards
2025
Best Tech SAP
Industry WebsiteProduct and Services Featured SAP Solutions
Zoological and
Wildlife
Conservation
https://taronga.org.au/Wildlife conservation, education
programs, zoological research,
animal care, tourism and visitor
experiences at Taronga Zoo Sydney
and Taronga Western Plains Zoo
Dubbo.
SAP SuccessFactors Employee Central, SAP
SuccessFactors Recruitment, SAP
SuccessFactors Learning, SAP SuccessFactors
Onboarding, SAP SuccessFactors
Performance & Goals, SAP Employee Central
Payroll (ECP)
Taronga Conservation Society Australia is a much-loved not-for-profit organisation dedicated to wildlife conservation, education, and research. Operating Taronga Zoo Sydney
and Taronga Western Plains Zoo Dubbo, it plays a critical role in protecting species and inspiring communities to act for the wild.
Taronga’s strategic vision — securing a shared future for wildlife and people — relies on a passionate, capable, and connected workforce. To support this, Taronga has
transformed its workforce management using SAP SuccessFactors, consolidating disconnected HR processes into an integrated, cloud-based platform. This has enabled a more
efficient, data-driven, and engaging employee experience — from recruitment and onboarding to learning and performance management.
Taronga Conservation Society – Transforming the
Employee Experience with SAP SuccessFactors
Human Capital Management
Industry WebsiteProduct and Services Featured SAP Solutions
Zoological and
Wildlife
Conservation
https://taronga.org.au/Wildlife conservation, education
programs, zoological research,
animal care, tourism and visitor
experiences at Taronga Zoo Sydney
and Taronga Western Plains Zoo
Dubbo.
SAP SuccessFactors Employee Central, SAP
SuccessFactors Recruitment, SAP
SuccessFactors Learning, SAP SuccessFactors
Onboarding, SAP SuccessFactors
Performance & Goals, SAP Employee Central
Payroll (ECP)
Taronga Conservation Society Australia is a much-loved not-for-profit organisation dedicated to wildlife conservation, education, and research. Operating Taronga Zoo Sydney
and Taronga Western Plains Zoo Dubbo, it plays a critical role in protecting species and inspiring communities to act for the wild.
Taronga’s strategic vision — securing a shared future for wildlife and people — relies on a passionate, capable, and connected workforce. To support this, Taronga has
transformed its workforce management using SAP SuccessFactors, consolidating disconnected HR processes into an integrated, cloud-based platform. This has enabled a more
efficient, data-driven, and engaging employee experience — from recruitment and onboarding to learning and performance management.
Taronga Conservation Society – Transforming the
Employee Experience with SAP SuccessFactors
Human Capital Management
Challenges
Taronga needed to modernise and streamline its HR operations to support a growing and diverse workforce,
including zookeepers, educators, researchers, and volunteers. The existing systems were fragmented and
lacked integration, making it difficult to manage the employee lifecycle effectively. The organisation sought a
unified platform to strengthen strategic HR functions like recruitment, onboarding, learning, and performance
management — all while enhancing employee engagement and experience.
Key challenges included:
• Manual and disconnected processes: Recruitment, onboarding, and performance reviews relied on
separate systems or manual workflows, resulting in inefficiencies and inconsistent data.
• Limited visibility and reporting: Managers and HR teams struggled to access real-time insights across the
employee lifecycle, limiting effective decision-making.
• Inconsistent employee experience: Without standardised processes, staff experienced varying levels of
support and engagement.
• Scalability concerns: As Taronga grew, legacy systems failed to scale to the organisation’s evolving needs.
These limitations created operational inefficiencies, delayed recruitment outcomes, and increased
administrative overhead, all of which hampered Taronga’s ability to plan strategically and deliver an engaging
employee experience.
Taronga needed to modernise and streamline its HR operations to support a growing and diverse workforce,
including zookeepers, educators, researchers, and volunteers. The existing systems were fragmented and
lacked integration, making it difficult to manage the employee lifecycle effectively. The organisation sought a
unified platform to strengthen strategic HR functions like recruitment, onboarding, learning, and performance
management — all while enhancing employee engagement and experience.
Key challenges included:
• Manual and disconnected processes: Recruitment, onboarding, and performance reviews relied on
separate systems or manual workflows, resulting in inefficiencies and inconsistent data.
• Limited visibility and reporting: Managers and HR teams struggled to access real-time insights across the
employee lifecycle, limiting effective decision-making.
• Inconsistent employee experience: Without standardised processes, staff experienced varying levels of
support and engagement.
• Scalability concerns: As Taronga grew, legacy systems failed to scale to the organisation’s evolving needs.
These limitations created operational inefficiencies, delayed recruitment outcomes, and increased
administrative overhead, all of which hampered Taronga’s ability to plan strategically and deliver an engaging
employee experience.
Solution
To address these challenges, Taronga implemented SAP SuccessFactors, expanding its use of the platform beyond Employee Central (EC) to
include recruitment, Learning Management System (LMS), onboarding and performance & goals.
The project followed a carefully phased rollout over two years, with each module delivered sequentially to manage change effectively and
avoid overwhelming staff. This staged approach allowed for pilot programs, user feedback, and progressive improvements. Cross-functional
collaboration between HR, IT, and business units ensured that operational needs were balanced with strategic objectives. Legacy HR processes
were reviewed and optimised to align with best practices enabled by SuccessFactors, creating a more standardised and efficient HR ecosystem.
SuccessFactors was chosen for:
• Its comprehensive, end-to-end suite of HR capabilities
• Strong integration with SAP Employee Central, providing a single source of truth
• Scalability and flexibility to grow with Taronga’s workforce needs
• An intuitive, user-friendly interface that supported adoption across all staff levels
• SAP’s proven experience with complex organisations
Integration success included connections with DocuSign for recruitment contracts, Microsoft accounts for volunteer access to LMS, and Active
Directory syncing for unified user accounts.
To address these challenges, Taronga implemented SAP SuccessFactors, expanding its use of the platform beyond Employee Central (EC) to
include recruitment, Learning Management System (LMS), onboarding and performance & goals.
The project followed a carefully phased rollout over two years, with each module delivered sequentially to manage change effectively and
avoid overwhelming staff. This staged approach allowed for pilot programs, user feedback, and progressive improvements. Cross-functional
collaboration between HR, IT, and business units ensured that operational needs were balanced with strategic objectives. Legacy HR processes
were reviewed and optimised to align with best practices enabled by SuccessFactors, creating a more standardised and efficient HR ecosystem.
SuccessFactors was chosen for:
• Its comprehensive, end-to-end suite of HR capabilities
• Strong integration with SAP Employee Central, providing a single source of truth
• Scalability and flexibility to grow with Taronga’s workforce needs
• An intuitive, user-friendly interface that supported adoption across all staff levels
• SAP’s proven experience with complex organisations
Integration success included connections with DocuSign for recruitment contracts, Microsoft accounts for volunteer access to LMS, and Active
Directory syncing for unified user accounts.
Impact
Learning module completion rates
increased by 10% within the first six
months of implementation.
Performance review satisfaction
improved from 70% to 85%, reflecting a
more structured and engaging employee
experience.
20% reduction in time-to-hire,
decreasing the average time-to-fill roles
from 30 days to 25 days.
Taronga’s HR transformation with SAP SuccessFactors has reshaped how the organisation manages, supports, and develops
its people.
With SAP SuccessFactors, Taronga has unified its core HR processes within a single, cloud-based platform — replacing
manual, disconnected systems with a streamlined, integrated approach. This transformation has delivered tangible
improvements in workforce management, employee experience, and operational efficiency.
Real-time data and stronger governance now support more informed decision-making, while managers gain clear visibility
across performance, learning, and compliance — all in one place. Employees benefit from intuitive self-service tools that
simplify onboarding, learning, and goal tracking, leading to higher engagement and satisfaction.
By embedding HR into its broader enterprise system, Taronga has built a more connected, capable, and future-ready
workforce — helping it meet evolving organisational needs while supporting its mission to nurture biodiversity and inspire
action for the wild.
Learning module completion rates
increased by 10% within the first six
months of implementation.
Performance review satisfaction
improved from 70% to 85%, reflecting a
more structured and engaging employee
experience.
20% reduction in time-to-hire,
decreasing the average time-to-fill roles
from 30 days to 25 days.
Taronga’s HR transformation with SAP SuccessFactors has reshaped how the organisation manages, supports, and develops
its people.
With SAP SuccessFactors, Taronga has unified its core HR processes within a single, cloud-based platform — replacing
manual, disconnected systems with a streamlined, integrated approach. This transformation has delivered tangible
improvements in workforce management, employee experience, and operational efficiency.
Real-time data and stronger governance now support more informed decision-making, while managers gain clear visibility
across performance, learning, and compliance — all in one place. Employees benefit from intuitive self-service tools that
simplify onboarding, learning, and goal tracking, leading to higher engagement and satisfaction.
By embedding HR into its broader enterprise system, Taronga has built a more connected, capable, and future-ready
workforce — helping it meet evolving organisational needs while supporting its mission to nurture biodiversity and inspire
action for the wild.