Endeavour Energy - Best Tech Awards 2025 Concur
Streamlining expense management processes through advanced automation. Download the DocumentSAP Australia and New
Zealand Best Tech Awards
2025
Zealand Best Tech Awards
2025
Best Tech SAP
Industry WebsiteProduct and Services Featured SAP Solutions
Energy www.endeavourenergy.com.auConnecting new customers,
managing outages, and ensuring a
safe and reliable electricity supply
Concur Expense Professional, Concur
Request, Intelligence, ExpenseIt,
Essential Care
Endeavour Energy is a safety focused and customer-centred business determined to be the best performing network in Australia.
Our people take great pride in being of service to our communities by efficiently distributing electricity to our customers in a way that is affordable, safe, reliable and
sustainable.
With an estimated value of $6.7 billion, the network supplies 1.2 million customers spanning over 25,000 square kilometres. Our vast traditional network is made up of more
than 430,000 power poles and streetlight columns, 202 major substations and 32,600 distribution substations connected by nearly 60,600 kilometres (more than the distance
from Sydney to London and back) of underground and overhead cables. It integrates with renewable energy sources including 200,000 residential solar connections, industrial
solar and embedded large scale batteries.
We power Australia’s third largest economy, Sydney’s Greater West. This area includes Sydney’s second international airport, its surrounding Aerotropolis, and the NSW
Government’s priority land release areas in North West and South West Sydney. These rapidly growing areas will be home to communities similar in size to Canberra by 2030.
Streamlining expense management
processes through advanced automation
Best Tech SAP Concur
Industry WebsiteProduct and Services Featured SAP Solutions
Energy www.endeavourenergy.com.auConnecting new customers,
managing outages, and ensuring a
safe and reliable electricity supply
Concur Expense Professional, Concur
Request, Intelligence, ExpenseIt,
Essential Care
Endeavour Energy is a safety focused and customer-centred business determined to be the best performing network in Australia.
Our people take great pride in being of service to our communities by efficiently distributing electricity to our customers in a way that is affordable, safe, reliable and
sustainable.
With an estimated value of $6.7 billion, the network supplies 1.2 million customers spanning over 25,000 square kilometres. Our vast traditional network is made up of more
than 430,000 power poles and streetlight columns, 202 major substations and 32,600 distribution substations connected by nearly 60,600 kilometres (more than the distance
from Sydney to London and back) of underground and overhead cables. It integrates with renewable energy sources including 200,000 residential solar connections, industrial
solar and embedded large scale batteries.
We power Australia’s third largest economy, Sydney’s Greater West. This area includes Sydney’s second international airport, its surrounding Aerotropolis, and the NSW
Government’s priority land release areas in North West and South West Sydney. These rapidly growing areas will be home to communities similar in size to Canberra by 2030.
Streamlining expense management
processes through advanced automation
Best Tech SAP Concur
Challenges
Endeavour Energy faced significant operational difficulties due to its outdated and inefficient legacy expense
management system.
The clunky interface made it challenging to navigate for employees, often leading to delays in submitting
expenses and a backlog of unsubmitted reports, complicating the finance team’s ability to maintain accurate
and up-to-date financial records.
The lack of real-time visibility into spending patterns further amplified ongoing issues with cash flow
management, making it difficult to make informed financial decisions.
The manual nature of the expense management process presented another major obstacle for the team at
Endeavour Energy. Relying heavily on paper-based processes meant tasks like compliance checks were time-
consuming and prone to errors, and identifying non-compliance required manually sorting through large
amounts of paperwork. It made it nearly impossible to identify and address issues in a timely manner.
These inefficiencies increased the risk of non-compliance and highlighted the urgent need for a modern,
automated solution. Endeavour Energy required a system that could streamline processes, enhance visibility,
and ensure compliance while empowering employees to engage more effectively with the expense
management process.
Endeavour Energy faced significant operational difficulties due to its outdated and inefficient legacy expense
management system.
The clunky interface made it challenging to navigate for employees, often leading to delays in submitting
expenses and a backlog of unsubmitted reports, complicating the finance team’s ability to maintain accurate
and up-to-date financial records.
The lack of real-time visibility into spending patterns further amplified ongoing issues with cash flow
management, making it difficult to make informed financial decisions.
The manual nature of the expense management process presented another major obstacle for the team at
Endeavour Energy. Relying heavily on paper-based processes meant tasks like compliance checks were time-
consuming and prone to errors, and identifying non-compliance required manually sorting through large
amounts of paperwork. It made it nearly impossible to identify and address issues in a timely manner.
These inefficiencies increased the risk of non-compliance and highlighted the urgent need for a modern,
automated solution. Endeavour Energy required a system that could streamline processes, enhance visibility,
and ensure compliance while empowering employees to engage more effectively with the expense
management process.
Solution
Endeavour Energy turned to SAP Concur, highlighting its strong global track record and extensive product offering.
Key features that appealed to Endeavour Energy:
• Streamlined end to end workflow which prioritises both card user and administrator experience
• Data which is reliable, easy to access and accurate
• Adaptability that makes automation and customisations possible to meet the growing needs of the business
• Extensive reporting tools, including accruals and unsubmitted expense reports, which provided real-time insights that enable the finance team to
make faster decisions that align with Endeavour Energy’s adjusted reporting and compliance targets
• The support from both the SAP Concur help desk and Customer Success Partner Advisor improved our ability to resolve issues and explore
additional capabilities
Standout functionality that Endeavour Energy adopted:
• SAP Concur enabled innovation via the integration of robotic process automation (RPA), which transformed how the finance team manages
compliance. An audit bot was designed to significantly increase transactions that could not only be processed, but also validated without manual
input, allowing the team to focus on more strategic and growth-minded activities.
• The SAP Concur Mobile App was especially critical for field staff during emergencies, such as bushfires and floods, when quick and efficient
purchasing was essential. The mobile capabilities, combined with customisable automated reminders, greatly improved user engagement and
increased the rate of timely expense submissions.
The result was not only improved efficiency and accuracy but also better alignment with Endeavour Energy’s broader strategic goals, leading to a
simplified expense management approach that didn’t detract from the business’s long-term growth and customer focus.
Endeavour Energy turned to SAP Concur, highlighting its strong global track record and extensive product offering.
Key features that appealed to Endeavour Energy:
• Streamlined end to end workflow which prioritises both card user and administrator experience
• Data which is reliable, easy to access and accurate
• Adaptability that makes automation and customisations possible to meet the growing needs of the business
• Extensive reporting tools, including accruals and unsubmitted expense reports, which provided real-time insights that enable the finance team to
make faster decisions that align with Endeavour Energy’s adjusted reporting and compliance targets
• The support from both the SAP Concur help desk and Customer Success Partner Advisor improved our ability to resolve issues and explore
additional capabilities
Standout functionality that Endeavour Energy adopted:
• SAP Concur enabled innovation via the integration of robotic process automation (RPA), which transformed how the finance team manages
compliance. An audit bot was designed to significantly increase transactions that could not only be processed, but also validated without manual
input, allowing the team to focus on more strategic and growth-minded activities.
• The SAP Concur Mobile App was especially critical for field staff during emergencies, such as bushfires and floods, when quick and efficient
purchasing was essential. The mobile capabilities, combined with customisable automated reminders, greatly improved user engagement and
increased the rate of timely expense submissions.
The result was not only improved efficiency and accuracy but also better alignment with Endeavour Energy’s broader strategic goals, leading to a
simplified expense management approach that didn’t detract from the business’s long-term growth and customer focus.
Impact
37% of employees actively using SAP
Concurmobile app
140-180 minutes saved per end-to-
end investigation using the RPA audit
bot to compliance check up to 2200
transactions per month & 17
compliance rules
98% of out-of-pocket expenses that
are paid via credit cards
The implementation of SAP Concur has had a transformative impact on Endeavour Energy’s expense management.
Credit card adoption:
• Reduces out-of-pocket expenses and streamlines reimbursement process
• Enables the management of high-velocity, non-PO-related spending more effectively, allowing teams to stay agile and responsive
while maintaining strict control and compliance.
• Provides valuable insights into key spend categories like Tools & Equipment for Tax reporting purposes
• Mobile adoption enables employees to manage expenses on the go using the latest tools
• Impressive change in spending behaviour, with 99.4% expense reports now submitted with the required invoice
• Invaluable during emergencies, allowing field staff to make necessary purchases quickly and submit expenses
via mobile, ensuring continuous operations.
Mobile adoption:
• Endeavour Energy has also fully leveraged SAP Concur’s reporting capabilities, utilising tools like accruals, expense
analysis, and unsubmitted expense reports to gain critical insights that improved financial oversight and decision-making.
• Since implementing SAP Concur, Endeavour Energy has experienced a drastic improvement in visibility, efficiency and
financial management, while simultaneously reducing the potential for manual errors and gaining access to insights that
simply weren’t previously attainable
Time saving:
37% of employees actively using SAP
Concurmobile app
140-180 minutes saved per end-to-
end investigation using the RPA audit
bot to compliance check up to 2200
transactions per month & 17
compliance rules
98% of out-of-pocket expenses that
are paid via credit cards
The implementation of SAP Concur has had a transformative impact on Endeavour Energy’s expense management.
Credit card adoption:
• Reduces out-of-pocket expenses and streamlines reimbursement process
• Enables the management of high-velocity, non-PO-related spending more effectively, allowing teams to stay agile and responsive
while maintaining strict control and compliance.
• Provides valuable insights into key spend categories like Tools & Equipment for Tax reporting purposes
• Mobile adoption enables employees to manage expenses on the go using the latest tools
• Impressive change in spending behaviour, with 99.4% expense reports now submitted with the required invoice
• Invaluable during emergencies, allowing field staff to make necessary purchases quickly and submit expenses
via mobile, ensuring continuous operations.
Mobile adoption:
• Endeavour Energy has also fully leveraged SAP Concur’s reporting capabilities, utilising tools like accruals, expense
analysis, and unsubmitted expense reports to gain critical insights that improved financial oversight and decision-making.
• Since implementing SAP Concur, Endeavour Energy has experienced a drastic improvement in visibility, efficiency and
financial management, while simultaneously reducing the potential for manual errors and gaining access to insights that
simply weren’t previously attainable
Time saving:
“”SAP Concur hasn’t just streamlined our expense management; it’s also
unlocked new opportunities for innovation across the board. This tool has
made our processes more efficient and paved the way for us to explore
even more cutting-edge solutions.
Françoise Merit, Chief Finance Officer
unlocked new opportunities for innovation across the board. This tool has
made our processes more efficient and paved the way for us to explore
even more cutting-edge solutions.
Françoise Merit, Chief Finance Officer