Eastern Health - SAP Best Tech Awards 2025 Human Capital Management
Eastern Health - Transforming HR with SAP SuccessFactors Download the DocumentSAP Australia and New
Zealand Best Tech Awards
2025
Zealand Best Tech Awards
2025
Best Tech SAP
Industry WebsiteProduct and Services Featured SAP Solutions
Hospitals and
Healthcare
www.easternhealth.org.auHealthcare Services
▪ Emergency & Acute Care
▪ Specialist Hospital Programs
▪ Mental Health
▪ Alcohol & Drug Programs
▪ Community & Allied Health
▪ Maternity & Pediatrics
▪ Aged Care & Palliative Services
▪ Aboriginal & Culturally Safe Care
▪ Research & Training
SAP SuccessFactors
Eastern Health is one of Victoria’s largest public health services, delivering comprehensive care across the largest geographical area of any metropolitan health provider in
the state, spanning 2,816 square kilometres. With a workforce of more than 11,500 employees, Eastern Health operates over 40 locations and delivers upwards of 1.5
million episodes of patient care each year.
Its extensive service offering includes emergency, surgical, medical, maternity, palliative care, mental health, alcohol and drug treatment, residential aged care, community
health, and statewide specialist programs. Eastern Health supports communities that are diverse in culture, age, socio-economic background, and healthcare needs. Backed
by a strong commitment to research, education, and clinical excellence, Eastern Health also provides mental health support across the lifespan, specialist addiction services
through Turning Point, and integrated care for Aboriginal and Torres Strait Islander peoples.
Guided by its promise, Healthier Together, Eastern Health continues to lead with a focus on partnership, compassion, and innovation. The organisation’s commitment is not
only to its patients and communities, but also to its staff, recognising that collaboration is essential to creating a healthier future for all.
To support its growing workforce and complex operations, Eastern Health embarked on a critical HR transformation, modernising systems to better serve both staff and
patients. Partnering with Rizing, they implemented SAP SuccessFactors to replace their legacy platform. The new integrated solution streamlined recruitment, onboarding,
and data management, delivering greater visibility, compliance, and a more seamless employee experience. This transformation also laid the groundwork for future
enhancements, including payroll integration.
Eastern Health –Transforming HR with
SAP SuccessFactors
CATEGORY: Best Tech SAP Human Capital Management
Industry WebsiteProduct and Services Featured SAP Solutions
Hospitals and
Healthcare
www.easternhealth.org.auHealthcare Services
▪ Emergency & Acute Care
▪ Specialist Hospital Programs
▪ Mental Health
▪ Alcohol & Drug Programs
▪ Community & Allied Health
▪ Maternity & Pediatrics
▪ Aged Care & Palliative Services
▪ Aboriginal & Culturally Safe Care
▪ Research & Training
SAP SuccessFactors
Eastern Health is one of Victoria’s largest public health services, delivering comprehensive care across the largest geographical area of any metropolitan health provider in
the state, spanning 2,816 square kilometres. With a workforce of more than 11,500 employees, Eastern Health operates over 40 locations and delivers upwards of 1.5
million episodes of patient care each year.
Its extensive service offering includes emergency, surgical, medical, maternity, palliative care, mental health, alcohol and drug treatment, residential aged care, community
health, and statewide specialist programs. Eastern Health supports communities that are diverse in culture, age, socio-economic background, and healthcare needs. Backed
by a strong commitment to research, education, and clinical excellence, Eastern Health also provides mental health support across the lifespan, specialist addiction services
through Turning Point, and integrated care for Aboriginal and Torres Strait Islander peoples.
Guided by its promise, Healthier Together, Eastern Health continues to lead with a focus on partnership, compassion, and innovation. The organisation’s commitment is not
only to its patients and communities, but also to its staff, recognising that collaboration is essential to creating a healthier future for all.
To support its growing workforce and complex operations, Eastern Health embarked on a critical HR transformation, modernising systems to better serve both staff and
patients. Partnering with Rizing, they implemented SAP SuccessFactors to replace their legacy platform. The new integrated solution streamlined recruitment, onboarding,
and data management, delivering greater visibility, compliance, and a more seamless employee experience. This transformation also laid the groundwork for future
enhancements, including payroll integration.
Eastern Health –Transforming HR with
SAP SuccessFactors
CATEGORY: Best Tech SAP Human Capital Management
Challenges
Eastern Health, a major healthcare provider in Australia, faced a critical need to replace its aging HR
system, which had reached end of life. The organisation was under pressure to meet a strict timeline to
avoid operational disruptions. Their goals were clear: implement a modern integrated solution that would
match or exceed current capabilities, streamline processes, and improve integration across internal
departments and external partners.
Key challenges included:
▪ Manual efficiencies: The legacy system required, extensive manual data entry, especially in payroll
and onboarding, leading to delays and errors.
▪ Fragmented data: Multiple versions of organisational data existed across systems, reducing visibility,
in decision making accuracy.
▪ Certification tracking and visibility: Updating and validating that certifications for medical staff was
cumbersome and risk prone.
▪ Critical integration: The new system needed to ensure seamless connectivity with external partners
and internal IT systems.
Eastern Health, a major healthcare provider in Australia, faced a critical need to replace its aging HR
system, which had reached end of life. The organisation was under pressure to meet a strict timeline to
avoid operational disruptions. Their goals were clear: implement a modern integrated solution that would
match or exceed current capabilities, streamline processes, and improve integration across internal
departments and external partners.
Key challenges included:
▪ Manual efficiencies: The legacy system required, extensive manual data entry, especially in payroll
and onboarding, leading to delays and errors.
▪ Fragmented data: Multiple versions of organisational data existed across systems, reducing visibility,
in decision making accuracy.
▪ Certification tracking and visibility: Updating and validating that certifications for medical staff was
cumbersome and risk prone.
▪ Critical integration: The new system needed to ensure seamless connectivity with external partners
and internal IT systems.
Solution
Eastern Health selected SAP SuccessFactors as their new HR platform and Rizing as their implementation partner.
As a pre-qualified partner with Victorian government, as SAP SuccessFactors was a clear choice for a compliance
and scalability. They leveraged robust capabilities focusing on Employee Central, Onboarding, and Recruiting.
To ensure a tailored and flexible implementation, Eastern Health partnered with Rizing, a team, known for its
collaborative approach and ability to adapt to client specific needs.
Rizing worked closely with Eastern Health to:
▪ Implement a fully integrated HR, Recruitment and Onboarding system with an improved employee and
management experience
▪ Deliver greater transparency and visibility with consistent data across the organisation
▪ Enable seamless exchange with Fit2Work and cGov for certification and clearance validation as well as across
external partners
▪ Provide helpdesk support through application maintenance services with extended hypercare to ensure
successful implementation and enablement
▪ Lay the groundwork for future modules including payroll
Eastern Health selected SAP SuccessFactors as their new HR platform and Rizing as their implementation partner.
As a pre-qualified partner with Victorian government, as SAP SuccessFactors was a clear choice for a compliance
and scalability. They leveraged robust capabilities focusing on Employee Central, Onboarding, and Recruiting.
To ensure a tailored and flexible implementation, Eastern Health partnered with Rizing, a team, known for its
collaborative approach and ability to adapt to client specific needs.
Rizing worked closely with Eastern Health to:
▪ Implement a fully integrated HR, Recruitment and Onboarding system with an improved employee and
management experience
▪ Deliver greater transparency and visibility with consistent data across the organisation
▪ Enable seamless exchange with Fit2Work and cGov for certification and clearance validation as well as across
external partners
▪ Provide helpdesk support through application maintenance services with extended hypercare to ensure
successful implementation and enablement
▪ Lay the groundwork for future modules including payroll
Impact
Empowered Managers and
Employees:
Self-service capabilities
reduce administrative
burden enable a great
onboarding experience and
increase engagement.
Operational Efficiency:
Standardisation processes
and automation have
significantly reduced manual
effort and improved
productivity.
Fully Integrated System
with One Source of Truth:
Centralised employee data,
with accuracy and security
and real-time visibility across
the organisation.
Eastern Health now operates with a modern, integrated HR system that supports its mission of delivering high
quality healthcare. Managers are more engaged with direct access to employee data with streamlined
communication tools. Recruitment efforts are more transparent, and employees benefit from a smoother
onboarding experience, and the ability to manage their own information, including DEI details, fostering a more
inclusive workplace.
The transformation has also enhanced data security, ensuring access is role-based and compliant. With this
greater transparency, and visibility, Eastern Health can now make faster more informed decisions. The adoption of
SAP SuccessFactors and the partnership with Rizing have not only met the organization’s immediate needs but
also opened doors to future innovation. As efforts continue to move forward, payroll will be incorporated.
Empowered Managers and
Employees:
Self-service capabilities
reduce administrative
burden enable a great
onboarding experience and
increase engagement.
Operational Efficiency:
Standardisation processes
and automation have
significantly reduced manual
effort and improved
productivity.
Fully Integrated System
with One Source of Truth:
Centralised employee data,
with accuracy and security
and real-time visibility across
the organisation.
Eastern Health now operates with a modern, integrated HR system that supports its mission of delivering high
quality healthcare. Managers are more engaged with direct access to employee data with streamlined
communication tools. Recruitment efforts are more transparent, and employees benefit from a smoother
onboarding experience, and the ability to manage their own information, including DEI details, fostering a more
inclusive workplace.
The transformation has also enhanced data security, ensuring access is role-based and compliant. With this
greater transparency, and visibility, Eastern Health can now make faster more informed decisions. The adoption of
SAP SuccessFactors and the partnership with Rizing have not only met the organization’s immediate needs but
also opened doors to future innovation. As efforts continue to move forward, payroll will be incorporated.
“”“A fully integrated system with one source of truth has been a
game changer. Through this experience it has opened eyes
and opened doors as far as what is possible with employee
self-service.”
Paul Keane, Director Remuneration HR Systems, Eastern
Health
and
Cathy Portelli, Director People, Experience and
Workforce, Eastern Heath
game changer. Through this experience it has opened eyes
and opened doors as far as what is possible with employee
self-service.”
Paul Keane, Director Remuneration HR Systems, Eastern
Health
and
Cathy Portelli, Director People, Experience and
Workforce, Eastern Heath