Energy Queensland - Best Tech Awards 2025 Business Transformation
Energy Queensland uses SAP LeanIX to enable transparency, compliance and engagement across its vast digital landscape Download the DocumentSAP Australia and New
Zealand Best Tech Awards
2025
Zealand Best Tech Awards
2025
Best Tech SAP
Industry WebsiteProduct and Services Featured SAP Solutions
Utilities and
Energy
https://www.energyq.com.au/Electricity Services SAP LeanIX
Energy Queensland is Australia’s largest publicly owned electricity provider, delivering safe, reliable and increasingly sustainable power to over 2.3 million
customers – from major cities to some of the country’s most remote communities.
With a workforce of more than 9,300 people, the organisation plays a critical role in maintaining infrastructure and enabling the energy transition while investing
in the technologies and capabilities that will shape the energy network of the future.
This focus on innovation and impact underpins its strategic use of SAP LeanIX to gain control over its IT architecture, and to plan and prioritise its digital
investments for optimum business value.
Energy Queensland uses SAP LeanIX to enable
transparency, compliance and engagement
across its vast digital landscape
Business Transformation
Industry WebsiteProduct and Services Featured SAP Solutions
Utilities and
Energy
https://www.energyq.com.au/Electricity Services SAP LeanIX
Energy Queensland is Australia’s largest publicly owned electricity provider, delivering safe, reliable and increasingly sustainable power to over 2.3 million
customers – from major cities to some of the country’s most remote communities.
With a workforce of more than 9,300 people, the organisation plays a critical role in maintaining infrastructure and enabling the energy transition while investing
in the technologies and capabilities that will shape the energy network of the future.
This focus on innovation and impact underpins its strategic use of SAP LeanIX to gain control over its IT architecture, and to plan and prioritise its digital
investments for optimum business value.
Energy Queensland uses SAP LeanIX to enable
transparency, compliance and engagement
across its vast digital landscape
Business Transformation
Challenges
Rebuilding architecture and reducing technology debt
Energy Queensland had accumulated a significant level of technology debt, with many legacy systems in place for up to two
decades. Following the merger of Energex and Ergon Energy in 2016–2017, the business had been operating with multiple,
disconnected systems and processes across different regions. As part of its enterprise transformation program, the organisation
aimed to migrate to a consolidated SAP landscape and align its operations across the board.
A critical step in this journey was evolving and maturing the architecture practice. This included re-establishing centralised
enterprise and solution architecture functions and introducing tools and processes to support consistency, transparency, design
quality, and enable better risk management across a vast technology landscape.
Operating in a regulated environment
As a government-owned corporation in a highly regulated industry, Energy Queensland must submit long-term plans and business
cases every five years for approval by the electricity market regulator. These plans determine the revenue the business can make
and what costs can be recovered from customers, making strategic planning and regulatory compliance essential.
To meet these requirements, the organisation needed a way to map systems, objectives and initiatives with accuracy and
transparency. LeanIX provided a foundation for this by enabling collaborative planning and capturing enterprise architecture in a
central platform to support both regulatory submissions and ongoing roadmap development and execution.
Undertaking transformation with the right tools
The ERP transformation journey had already begun, with some progress made in harmonising HR, procurement and core ERP
systems using platforms such as SAP SuccessFactors, Ariba, Concur, Fieldglass and S4/HANA. However, we still have complex
parts of our transformation ahead as we migrate our core asset and work management operations into S/4HANA on RISE.
This highlighted the need for a structured, informed approach to this final step in our transformation. Energy Queensland adopted
LeanIX to better support planning, capability mapping and execution as it prepared to drive towards our target-state architecture.
The tool is now central to ensuring the next phase of the transformation is grounded in clarity, alignment and long-term business
value.
Rebuilding architecture and reducing technology debt
Energy Queensland had accumulated a significant level of technology debt, with many legacy systems in place for up to two
decades. Following the merger of Energex and Ergon Energy in 2016–2017, the business had been operating with multiple,
disconnected systems and processes across different regions. As part of its enterprise transformation program, the organisation
aimed to migrate to a consolidated SAP landscape and align its operations across the board.
A critical step in this journey was evolving and maturing the architecture practice. This included re-establishing centralised
enterprise and solution architecture functions and introducing tools and processes to support consistency, transparency, design
quality, and enable better risk management across a vast technology landscape.
Operating in a regulated environment
As a government-owned corporation in a highly regulated industry, Energy Queensland must submit long-term plans and business
cases every five years for approval by the electricity market regulator. These plans determine the revenue the business can make
and what costs can be recovered from customers, making strategic planning and regulatory compliance essential.
To meet these requirements, the organisation needed a way to map systems, objectives and initiatives with accuracy and
transparency. LeanIX provided a foundation for this by enabling collaborative planning and capturing enterprise architecture in a
central platform to support both regulatory submissions and ongoing roadmap development and execution.
Undertaking transformation with the right tools
The ERP transformation journey had already begun, with some progress made in harmonising HR, procurement and core ERP
systems using platforms such as SAP SuccessFactors, Ariba, Concur, Fieldglass and S4/HANA. However, we still have complex
parts of our transformation ahead as we migrate our core asset and work management operations into S/4HANA on RISE.
This highlighted the need for a structured, informed approach to this final step in our transformation. Energy Queensland adopted
LeanIX to better support planning, capability mapping and execution as it prepared to drive towards our target-state architecture.
The tool is now central to ensuring the next phase of the transformation is grounded in clarity, alignment and long-term business
value.
Solution
Energy Queensland was able to stand up SAP LeanIX quickly, capturing its full application landscape within three
months. Within six months, the platform was rolled out across the Architecture and Strategy group and extended to
the broader Digital division.
The out-of-the-box usability of LeanIX meant minimal configuration or process redesign was needed, allowing the
team to bypass the overhead of a formal project. The deployment was completed operationally and aligned with
Energy Queensland’s SAP RISE migration, saving time, resources and budget.
Supporting strategic shifts
While LeanIX was originally intended to support planning activities, the team quickly pivoted to address a pressing
business challenges focused on technology risk and obsolescence. Thanks to the platform’s rich data model and
centralised visibility, they were able to generate a risk and obsolescence view in just a few weeks, based on core
LeanIX data.
This uncovered legacy systems (including some still running 30-year-old technology) and mapped them to affected
business areas, helping drive strategic conversations about where to focus investment and remediation efforts.
Enabling enterprise-wide visibility
With LeanIX, Energy Queensland has been able to standardise architecture governance and give users a self-service
view of the full application and technology landscape. The platform now supports strategic planning, ERP and other
transformation and risk management.
It’s also paving the way for further integration across SAP’s digital toolchain, including Signavio. Daily active users
have grown to 30-40, with over 250 people across the business having accessed the platform to date.
Energy Queensland was able to stand up SAP LeanIX quickly, capturing its full application landscape within three
months. Within six months, the platform was rolled out across the Architecture and Strategy group and extended to
the broader Digital division.
The out-of-the-box usability of LeanIX meant minimal configuration or process redesign was needed, allowing the
team to bypass the overhead of a formal project. The deployment was completed operationally and aligned with
Energy Queensland’s SAP RISE migration, saving time, resources and budget.
Supporting strategic shifts
While LeanIX was originally intended to support planning activities, the team quickly pivoted to address a pressing
business challenges focused on technology risk and obsolescence. Thanks to the platform’s rich data model and
centralised visibility, they were able to generate a risk and obsolescence view in just a few weeks, based on core
LeanIX data.
This uncovered legacy systems (including some still running 30-year-old technology) and mapped them to affected
business areas, helping drive strategic conversations about where to focus investment and remediation efforts.
Enabling enterprise-wide visibility
With LeanIX, Energy Queensland has been able to standardise architecture governance and give users a self-service
view of the full application and technology landscape. The platform now supports strategic planning, ERP and other
transformation and risk management.
It’s also paving the way for further integration across SAP’s digital toolchain, including Signavio. Daily active users
have grown to 30-40, with over 250 people across the business having accessed the platform to date.
Impact
Data quality KPIs in place
Architects are responsible for data
quality and completeness including KPIs
per person and team tracking
information update approval within
agreed timeframes.
Single source of truth for systems
ownership
LeanIX is now recognised as our trusted
single source of truth for systems and
already evolved to integrate with other
processes and solutions.
Improved risk visibility
All applications have been captured
including technologies and services
providing a dynamic view of technical
obsolescence risk which is been used to
drive risk assessment and mitigation
activities.
While many organisations either adopt SAP’s reference architecture as-is or build their own from the ground up, Energy Queensland took a more strategic
path by evolving the out-of-the-box business capability model into a tailored framework specific to the needs of a state-owned electricity utility.
This foundation has enabled a range of high-impact outcomes across the organisation, including:
Greater visibility for risk, cyber and audit Functions: LeanIX has become a valuable tool for multiple business units beyond architecture. The cyber
security team now has a clearer understanding of the technology landscape, helping them assess and manage cyber risk more effectively. Internal audit and
enterprise risk functions are also using the platform to gain visibility into data management and privacy obligations, enabling more informed conversations
about next steps in maturing those practices.
Streamlined governance and design: The architecture team uses LeanIX as a control point during both investment and release gates, validating
conformance with current-state standards and improving solution design processes. The platform has also allowed Energy Queensland to standardise
ownership across the enterprise, providing clarity on who the system owners, enterprise architects and solution architects are for each application.
Operational efficiency for platform managers: LeanIX gives platform managers responsible for running and maintaining systems a centralised view of
interfaces, dependencies and assigned owners. This replaces manual tracking via spreadsheets or institutional memory, helping teams operate with more
confidence, especially in the face of staff turnover.
Measurable improvements in data quality: With built-in KPI and dashboard functionality, LeanIX has enabled Energy Queensland to establish data quality
targets for its architecture team. These KPIs ensure the team is following defined processes and allow gaps to be quickly identified and resolved, maintaining
the accuracy and value of the platform as a single source of truth.
Data quality KPIs in place
Architects are responsible for data
quality and completeness including KPIs
per person and team tracking
information update approval within
agreed timeframes.
Single source of truth for systems
ownership
LeanIX is now recognised as our trusted
single source of truth for systems and
already evolved to integrate with other
processes and solutions.
Improved risk visibility
All applications have been captured
including technologies and services
providing a dynamic view of technical
obsolescence risk which is been used to
drive risk assessment and mitigation
activities.
While many organisations either adopt SAP’s reference architecture as-is or build their own from the ground up, Energy Queensland took a more strategic
path by evolving the out-of-the-box business capability model into a tailored framework specific to the needs of a state-owned electricity utility.
This foundation has enabled a range of high-impact outcomes across the organisation, including:
Greater visibility for risk, cyber and audit Functions: LeanIX has become a valuable tool for multiple business units beyond architecture. The cyber
security team now has a clearer understanding of the technology landscape, helping them assess and manage cyber risk more effectively. Internal audit and
enterprise risk functions are also using the platform to gain visibility into data management and privacy obligations, enabling more informed conversations
about next steps in maturing those practices.
Streamlined governance and design: The architecture team uses LeanIX as a control point during both investment and release gates, validating
conformance with current-state standards and improving solution design processes. The platform has also allowed Energy Queensland to standardise
ownership across the enterprise, providing clarity on who the system owners, enterprise architects and solution architects are for each application.
Operational efficiency for platform managers: LeanIX gives platform managers responsible for running and maintaining systems a centralised view of
interfaces, dependencies and assigned owners. This replaces manual tracking via spreadsheets or institutional memory, helping teams operate with more
confidence, especially in the face of staff turnover.
Measurable improvements in data quality: With built-in KPI and dashboard functionality, LeanIX has enabled Energy Queensland to establish data quality
targets for its architecture team. These KPIs ensure the team is following defined processes and allow gaps to be quickly identified and resolved, maintaining
the accuracy and value of the platform as a single source of truth.
“”As a technology leader we often talk about time-to-value in the projects and
transformations we deliver for our business. SAP LeanIX is a great example of seeing
this quick time-to-value play out far closer to home in my own group.
The transparency, insights and ability to rapidly leverage LeanIX to respond to
emerging technology challenges has been a major milestone in our journey to uplift
and build the capability of Energy Queensland Enterprise Architecture group.
SAP’s onboarding methodology kept us on track as we implemented LeanIX and kept
us grounded in “lean” architecture principles.
Shaun Black
General Manager Digital Architecture & Strategy.
Energy Queensland
transformations we deliver for our business. SAP LeanIX is a great example of seeing
this quick time-to-value play out far closer to home in my own group.
The transparency, insights and ability to rapidly leverage LeanIX to respond to
emerging technology challenges has been a major milestone in our journey to uplift
and build the capability of Energy Queensland Enterprise Architecture group.
SAP’s onboarding methodology kept us on track as we implemented LeanIX and kept
us grounded in “lean” architecture principles.
Shaun Black
General Manager Digital Architecture & Strategy.
Energy Queensland