Transport for NSW - Best Tech Awards 2025 Industry Disruptor
Insight in motion: How TfNSW is redefining Asset management for better outcomes with SAP Data & Analytics Download the DocumentSAP Australia and New
Zealand Best Tech Awards
2025
Zealand Best Tech Awards
2025
Best Tech SAP
Industry WebsiteProduct and Services Featured SAP Solutions
Public Sector,
Transportation https://www.transport.nsw.gov.au/
Asset Intelligence and
Governance
SAP Business Technology Platform
(BTP), SAP Analytics Cloud, SAP
Datasphere, SAP Integration Suite,
SAP Business Network Asset
Collaboration
Transport for NSW (TfNSW) is responsible for one of Australia’s most complex and valuable infrastructure portfolios – more than $211 billion in transport assets
spanning roads, rail, ferries, active transport, and more. Yet with asset data fragmented across more than 30 systems and hundreds of registers, gaining a trusted,
network-wide view was virtually impossible.
To address this, TfNSW developed the Transport Asset Custodian Platform (TACP), a unified, standards-based solution that brings together more than 2.9
million asset records into a single, accessible platform. Built on SAP Business Technology Platform, and powered by SAP Analytics Cloud and SAP
Datasphere, the platform empowers teams across agencies and regions with consistent insights into asset condition, risk, performance and investment needs.
The result? A step-change in asset governance. Reporting that once took months now happens in hours. Strategic planning is data-driven, not spreadsheet-
based. And leaders across TfNSW now have a reliable foundation for managing transport infrastructure today and well into the future.
Insight in motion: How TfNSW is
redefining Asset management for better
outcomes with SAP Data & Analytics
Industry Disruptor
Industry WebsiteProduct and Services Featured SAP Solutions
Public Sector,
Transportation https://www.transport.nsw.gov.au/
Asset Intelligence and
Governance
SAP Business Technology Platform
(BTP), SAP Analytics Cloud, SAP
Datasphere, SAP Integration Suite,
SAP Business Network Asset
Collaboration
Transport for NSW (TfNSW) is responsible for one of Australia’s most complex and valuable infrastructure portfolios – more than $211 billion in transport assets
spanning roads, rail, ferries, active transport, and more. Yet with asset data fragmented across more than 30 systems and hundreds of registers, gaining a trusted,
network-wide view was virtually impossible.
To address this, TfNSW developed the Transport Asset Custodian Platform (TACP), a unified, standards-based solution that brings together more than 2.9
million asset records into a single, accessible platform. Built on SAP Business Technology Platform, and powered by SAP Analytics Cloud and SAP
Datasphere, the platform empowers teams across agencies and regions with consistent insights into asset condition, risk, performance and investment needs.
The result? A step-change in asset governance. Reporting that once took months now happens in hours. Strategic planning is data-driven, not spreadsheet-
based. And leaders across TfNSW now have a reliable foundation for managing transport infrastructure today and well into the future.
Insight in motion: How TfNSW is
redefining Asset management for better
outcomes with SAP Data & Analytics
Industry Disruptor
Challenges
Transport for NSW set out to build a smarter, more strategic approach to managing infrastructure data – one that could serve the needs of Treasury,
program owners, commercial partners, and community stakeholders. But first, they had to confront deep-rooted complexity across the asset landscape.
Data was split across more than 750 registers and 32 systems, each with different definitions, formats and ownership models. Asset classifications varied
across modes and agencies. And critical processes, from risk reporting to cost forecasting, relied on disconnected spreadsheets and duplicated effort.
The lack of a unified platform didn’t just hinder reporting. It made it harder to meet compliance obligations, anticipate investment needs, and plan for
whole-of-life performance
Key challenges included:
• Disparate systems – Asset data lived in siloed tools, legacy systems and spreadsheets with no single source of truth
• Inconsistent standards – Varying definitions, naming conventions and structures made it difficult to align data across asset types or modes
• High manual effort – Reporting often required teams to manually cleanse, reconcile and stitch together hundreds of records
• Lagging insight – Critical performance, compliance and climate risk reporting could take up to 12 months
• Trust and usability gaps – Leaders lacked confidence in outputs and needed information that was intuitive, timely and decision-ready
TfNSW needed a connected, consistent data foundation – one capable of delivering insight at the speed and scale public infrastructure demands.
Transport for NSW set out to build a smarter, more strategic approach to managing infrastructure data – one that could serve the needs of Treasury,
program owners, commercial partners, and community stakeholders. But first, they had to confront deep-rooted complexity across the asset landscape.
Data was split across more than 750 registers and 32 systems, each with different definitions, formats and ownership models. Asset classifications varied
across modes and agencies. And critical processes, from risk reporting to cost forecasting, relied on disconnected spreadsheets and duplicated effort.
The lack of a unified platform didn’t just hinder reporting. It made it harder to meet compliance obligations, anticipate investment needs, and plan for
whole-of-life performance
Key challenges included:
• Disparate systems – Asset data lived in siloed tools, legacy systems and spreadsheets with no single source of truth
• Inconsistent standards – Varying definitions, naming conventions and structures made it difficult to align data across asset types or modes
• High manual effort – Reporting often required teams to manually cleanse, reconcile and stitch together hundreds of records
• Lagging insight – Critical performance, compliance and climate risk reporting could take up to 12 months
• Trust and usability gaps – Leaders lacked confidence in outputs and needed information that was intuitive, timely and decision-ready
TfNSW needed a connected, consistent data foundation – one capable of delivering insight at the speed and scale public infrastructure demands.
Solution
Faced with hundreds of spreadsheets, conflicting systems and rising compliance demands, Transport for NSW reimagined how asset data could be captured,
shared and used.
The result was the Transport Asset Custodian Platform (TACP) – a single, strategic solution co-designed with executive users to drive consistency, transparency
and timely decision-making across a $211 billion asset base.
Built on SAP Business Technology Platform (BTP), TACP unified 2.9 million records from 750+ registers and 32 systems.
Key SAP technologies included:
SAP Business Network Asset Collaboration
Formed the shared asset registry, enabling consistent definitions across agencies and partners. It established the common language needed to scale governance.
SAP Datasphere
Provided secure access and modelling of asset data across multiple layers, eliminating duplication and ensuring clear data lineage.
SAP Analytics Cloud (SAC)
Delivered intuitive dashboards used daily by executives. Dashboards became the front door to TACP, shifting how performance, risk and investment data is
consumed.
SAP Integration Suite
Connected 32 source systems into a live, harmonised data layer – removing manual uploads and ensuring timely data for enterprise reporting and analytics.
With these foundations, TfNSW replaced manual processes with trusted, business-ready insights that support safety, compliance and long-term planning.
Faced with hundreds of spreadsheets, conflicting systems and rising compliance demands, Transport for NSW reimagined how asset data could be captured,
shared and used.
The result was the Transport Asset Custodian Platform (TACP) – a single, strategic solution co-designed with executive users to drive consistency, transparency
and timely decision-making across a $211 billion asset base.
Built on SAP Business Technology Platform (BTP), TACP unified 2.9 million records from 750+ registers and 32 systems.
Key SAP technologies included:
SAP Business Network Asset Collaboration
Formed the shared asset registry, enabling consistent definitions across agencies and partners. It established the common language needed to scale governance.
SAP Datasphere
Provided secure access and modelling of asset data across multiple layers, eliminating duplication and ensuring clear data lineage.
SAP Analytics Cloud (SAC)
Delivered intuitive dashboards used daily by executives. Dashboards became the front door to TACP, shifting how performance, risk and investment data is
consumed.
SAP Integration Suite
Connected 32 source systems into a live, harmonised data layer – removing manual uploads and ensuring timely data for enterprise reporting and analytics.
With these foundations, TfNSW replaced manual processes with trusted, business-ready insights that support safety, compliance and long-term planning.
Impact
12-month reporting
cycles reduced to 2 –
3 hours
TACP has redefined how Transport for NSW manages infrastructure data, shifting from disconnected systems and manual processes to a unified, strategic capability.
The platform has delivered measurable improvements across reporting, governance, compliance and decision-making. Asset data is now live, consistent and accessible,
supporting teams from the field to the executive.
Key benefits include:
TfNSW is now extending the platform’s capability, integrating operational asset performance data and exploring AI-driven decision support. The focus is shifting from describing
what’s happened to anticipating risk and guiding investment with greater precision and foresight.
2.9 million asset
records unified from
32 existing systems
$211 billion in assets
now in reach – 10x
more users, real-time
access
Intuitive self-service
capabilities and
driving user
adoption from 35 to
350 (900% increase)
• Time savings – External reporting cycles, previously taking up to 12 months, can now be completed in hours – accelerating compliance and freeing up analyst capacity.
• Executive visibility – More than 350 stakeholders, including the Secretary and executive teams, actively use SAC dashboards – gaining self-serve insights without
needing technical support.
• Greater consistency – A common asset data model ensures alignment across all modes and agencies – reducing duplication, improving trust and enabling true network-
wide analysis.
• Improved compliance – TACP supports Treasury, WH&S and climate risk obligations with traceable, version-controlled data that can be audited at any time.
• Scalable governance – The platform provides a single source of truth across all asset classes – from physical infrastructure to digital systems – enabling data driven
investment and risk decisions.
• Increased productivity – By eliminating spreadsheets and manual reconciliation, teams have reclaimed hundreds of hours – now redirected to planning, optimisation
and delivery.
• Cultural shift – Asset intelligence has moved from the margins to the mainstream – embedded in how decisions are made, performance is tracked, and public value is
delivered.
12-month reporting
cycles reduced to 2 –
3 hours
TACP has redefined how Transport for NSW manages infrastructure data, shifting from disconnected systems and manual processes to a unified, strategic capability.
The platform has delivered measurable improvements across reporting, governance, compliance and decision-making. Asset data is now live, consistent and accessible,
supporting teams from the field to the executive.
Key benefits include:
TfNSW is now extending the platform’s capability, integrating operational asset performance data and exploring AI-driven decision support. The focus is shifting from describing
what’s happened to anticipating risk and guiding investment with greater precision and foresight.
2.9 million asset
records unified from
32 existing systems
$211 billion in assets
now in reach – 10x
more users, real-time
access
Intuitive self-service
capabilities and
driving user
adoption from 35 to
350 (900% increase)
• Time savings – External reporting cycles, previously taking up to 12 months, can now be completed in hours – accelerating compliance and freeing up analyst capacity.
• Executive visibility – More than 350 stakeholders, including the Secretary and executive teams, actively use SAC dashboards – gaining self-serve insights without
needing technical support.
• Greater consistency – A common asset data model ensures alignment across all modes and agencies – reducing duplication, improving trust and enabling true network-
wide analysis.
• Improved compliance – TACP supports Treasury, WH&S and climate risk obligations with traceable, version-controlled data that can be audited at any time.
• Scalable governance – The platform provides a single source of truth across all asset classes – from physical infrastructure to digital systems – enabling data driven
investment and risk decisions.
• Increased productivity – By eliminating spreadsheets and manual reconciliation, teams have reclaimed hundreds of hours – now redirected to planning, optimisation
and delivery.
• Cultural shift – Asset intelligence has moved from the margins to the mainstream – embedded in how decisions are made, performance is tracked, and public value is
delivered.
“”TACP is a first-of-its-kind innovation in Australia. It revolutionises asset
management by integrating over 750 asset registers covering tangible
and intangible asset classes into a single, unified platform, setting a
new standard in asset management across the transport sector.
- John Hardwick, Executive Director of Asset Management, Transport for NSW
management by integrating over 750 asset registers covering tangible
and intangible asset classes into a single, unified platform, setting a
new standard in asset management across the transport sector.
- John Hardwick, Executive Director of Asset Management, Transport for NSW