Runner-up: Monash Health – Best Tech Awards 2025 Human Capital Management
Reinventing Core HR for Victorian Health Download the DocumentSAP Australia and New Zealand
Best Tech Awards 2025
Best Tech Awards 2025
Best Tech SAP
Industry WebsiteProduct and Services Featured SAP Solutions
Healthcare https://monashhealth.org/Public healthcare services SAP SuccessFactors Employee Central Payroll
(ECP)
SAP SuccessFactors Employee Central (EC)
SAP SuccessFactors Onboarding 2.0 (ONB)
SAP SuccessFactors Recruitment (RCM)
SAP SuccessFactors Performance & Goals
Monash Health is Victoria’s largest public health service, employing over 25,000 people and delivering award-winning care to Victorians
across every stage of life, from pre-birth to aged care. In 2023, the organisation faced a pivotal technology milestone when its legacy HR
system, eRecruit (used for recruitment and onboarding), was approaching end of life in June 2024. The stakes were high as not only would
delays threaten workforce continuity, but the sheer size and scope of Monash Health’s operations meant that the new HR platform had to
be sophisticated, scalable, and seamless from day one. Deloitte was selected to lead this critical transformation due to its deep
understanding of the public health landscape, proven delivery of SAP SuccessFactors solutions, and its industry-specific innovation.
Reinventing Core HR for Victorian Health
Human Capital Management
Industry WebsiteProduct and Services Featured SAP Solutions
Healthcare https://monashhealth.org/Public healthcare services SAP SuccessFactors Employee Central Payroll
(ECP)
SAP SuccessFactors Employee Central (EC)
SAP SuccessFactors Onboarding 2.0 (ONB)
SAP SuccessFactors Recruitment (RCM)
SAP SuccessFactors Performance & Goals
Monash Health is Victoria’s largest public health service, employing over 25,000 people and delivering award-winning care to Victorians
across every stage of life, from pre-birth to aged care. In 2023, the organisation faced a pivotal technology milestone when its legacy HR
system, eRecruit (used for recruitment and onboarding), was approaching end of life in June 2024. The stakes were high as not only would
delays threaten workforce continuity, but the sheer size and scope of Monash Health’s operations meant that the new HR platform had to
be sophisticated, scalable, and seamless from day one. Deloitte was selected to lead this critical transformation due to its deep
understanding of the public health landscape, proven delivery of SAP SuccessFactors solutions, and its industry-specific innovation.
Reinventing Core HR for Victorian Health
Human Capital Management
Challenges
The scale of the challenge at Monash Health was immense. Like many other Victorian hospitals,
Monash Health relied on eRecruit, which was being retired across the sector. But while other
health services implemented quick solutions to meet this deadline, Monash Health’s
requirements were far more complex.
In addition to tight timeframes and constrained budgets across the industry, Monash Health
needed a full suite solution that could integrate with multiple external systems. The new human
resources information system (HRIS) also had to support recruitment and onboarding,
compliance management, payroll, position control, and provide a secure, single source of truth
for all employee data. Delays were not an option, given the looming decommission date of June
2024. Late-breaking requirements, a high volume of employee data, and the demands of
managing integrations across dozens of systems further compounded complexity.
Crucially, the sector was also undergoing simultaneous HRIS transformations, leading to
saturation of the available capability and a shortage of resources. It was within this context that
Deloitte needed to act quickly and creatively to get Monash Health’s transformation on track.
The scale of the challenge at Monash Health was immense. Like many other Victorian hospitals,
Monash Health relied on eRecruit, which was being retired across the sector. But while other
health services implemented quick solutions to meet this deadline, Monash Health’s
requirements were far more complex.
In addition to tight timeframes and constrained budgets across the industry, Monash Health
needed a full suite solution that could integrate with multiple external systems. The new human
resources information system (HRIS) also had to support recruitment and onboarding,
compliance management, payroll, position control, and provide a secure, single source of truth
for all employee data. Delays were not an option, given the looming decommission date of June
2024. Late-breaking requirements, a high volume of employee data, and the demands of
managing integrations across dozens of systems further compounded complexity.
Crucially, the sector was also undergoing simultaneous HRIS transformations, leading to
saturation of the available capability and a shortage of resources. It was within this context that
Deloitte needed to act quickly and creatively to get Monash Health’s transformation on track.
Solution
To meet the urgent, complex needs of Monash Health, Deloitte deployed its proprietary “Health
DNA” solution, a pre-configured SAP SuccessFactors platform designed specifically for the
healthcare sector.
However, Monash Health’s needs extended beyond the Health DNA baseline. Deloitte expanded
the project to include full-scale implementation of SAP SuccessFactors Employee
Central, Payroll, Onboarding / Offboarding 2.0, Performance and Goals, Recruitment
Management, and Marketing. Deloitte also worked with Monash Health on five rounds of Extract-
Transform-Load (ETL) processes to manage the migration of vast volumes of workforce data. The
cutover cycles were carefully planned to ensure the 25,000-strong workforce, including critical
front-line staff, continued to be paid accurately and on time, even as we transitioned to a brand-
new payroll system.
Given the complexity of Monash Health’s payroll requirements, the high volume of employee
data, and the extensive system integrations involved, rigorous testing was a critical component of
the project. Deloitte in conjunction with Monash Health conducted System Integration Testing
(SIT) and User Acceptance Testing (UAT) across all modules and interfaces to ensure accuracy
and reliability. Two successful Parallel Run cycles were also completed to validate payroll
processing in a live environment. Throughout all testing phases, regular reporting was maintained
to monitor execution progress, support issue resolution, and provide clear visibility to the
leadership team on test performance and outcomes.
To meet the urgent, complex needs of Monash Health, Deloitte deployed its proprietary “Health
DNA” solution, a pre-configured SAP SuccessFactors platform designed specifically for the
healthcare sector.
However, Monash Health’s needs extended beyond the Health DNA baseline. Deloitte expanded
the project to include full-scale implementation of SAP SuccessFactors Employee
Central, Payroll, Onboarding / Offboarding 2.0, Performance and Goals, Recruitment
Management, and Marketing. Deloitte also worked with Monash Health on five rounds of Extract-
Transform-Load (ETL) processes to manage the migration of vast volumes of workforce data. The
cutover cycles were carefully planned to ensure the 25,000-strong workforce, including critical
front-line staff, continued to be paid accurately and on time, even as we transitioned to a brand-
new payroll system.
Given the complexity of Monash Health’s payroll requirements, the high volume of employee
data, and the extensive system integrations involved, rigorous testing was a critical component of
the project. Deloitte in conjunction with Monash Health conducted System Integration Testing
(SIT) and User Acceptance Testing (UAT) across all modules and interfaces to ensure accuracy
and reliability. Two successful Parallel Run cycles were also completed to validate payroll
processing in a live environment. Throughout all testing phases, regular reporting was maintained
to monitor execution progress, support issue resolution, and provide clear visibility to the
leadership team on test performance and outcomes.
Impact
Single source of
truth
25,000 staff paid
correctly during first
payroll run
Successful
integration of
14 critical systems
The highly successful go-live of Monash Health’s new HRIS in May 2024 marked a major step forward for one of Victoria’s largest
health workforces, and a significant milestone for the state. Not only was the project delivered both on time and within budget,
but Monash Health also became the first health provider in Victoria to undertake a big bang implementation of SAP
SuccessFactors, going live with Employee Central, Employee Central Payroll, Recruitment, and Onboarding simultaneously.
Monash Health now benefits from a single source of truth for all workforce data, enabling greater visibility, improved reporting,
and more informed workforce planning. Digitisation of key processes such as recruitment, onboarding, payroll, and compliance
checking has reduced the administrative burden, streamlined operations, and significantly lowered the risk of human error.
Managers and employees also have access to intuitive self-service tools for real-time updates, approvals, and information,
enhancing both efficiency and user experience.
This transformation has not only delivered immediate operational gains but also laid the foundation for future innovation,
including the potential to explore shared services models and adopt AI-driven capabilities across HR.
Single source of
truth
25,000 staff paid
correctly during first
payroll run
Successful
integration of
14 critical systems
The highly successful go-live of Monash Health’s new HRIS in May 2024 marked a major step forward for one of Victoria’s largest
health workforces, and a significant milestone for the state. Not only was the project delivered both on time and within budget,
but Monash Health also became the first health provider in Victoria to undertake a big bang implementation of SAP
SuccessFactors, going live with Employee Central, Employee Central Payroll, Recruitment, and Onboarding simultaneously.
Monash Health now benefits from a single source of truth for all workforce data, enabling greater visibility, improved reporting,
and more informed workforce planning. Digitisation of key processes such as recruitment, onboarding, payroll, and compliance
checking has reduced the administrative burden, streamlined operations, and significantly lowered the risk of human error.
Managers and employees also have access to intuitive self-service tools for real-time updates, approvals, and information,
enhancing both efficiency and user experience.
This transformation has not only delivered immediate operational gains but also laid the foundation for future innovation,
including the potential to explore shared services models and adopt AI-driven capabilities across HR.
“”“Monash Health has successfully implemented SAP SuccessFactors across recruitment, onboarding, and payroll,
marking a major step forward in modernising our people and workforce systems. By consolidating multiple legacy
systems into a single platform, we now have a single source of truth for all employee related data, significantly
enhancing data integrity, visibility, and efficiency across the organisation. This large-scale transformation was
delivered within a remarkably short timeframe, reflecting the commitment and coordination of our project teams
and partners. For the first time, Monash Health has a comprehensive position management structure, enabling
greater workforce planning, accountability, and alignment across our services. The integration of position titles into
our IT systems has improved communications, fostering greater connectivity and clearer communication across the
organisation. Employees and managers now benefit from a user-friendly, mobile-enabled platform that is
accessible anytime, anywhere, and continuously evolving to meet workforce needs. Our partnership with Deloitte
was instrumental to this success. The project was delivered through a highly collaborative, solution-focused
approach, where challenges were addressed with a shared team mindset and a strong commitment to outcomes.
This implementation lays a strong foundation for the future, supporting Monash Health’s broader digital
transformation and our continued focus on delivering safe, connected, and person-centred care.”
Andrew Stead, Transformation Project Director, Monash Health
marking a major step forward in modernising our people and workforce systems. By consolidating multiple legacy
systems into a single platform, we now have a single source of truth for all employee related data, significantly
enhancing data integrity, visibility, and efficiency across the organisation. This large-scale transformation was
delivered within a remarkably short timeframe, reflecting the commitment and coordination of our project teams
and partners. For the first time, Monash Health has a comprehensive position management structure, enabling
greater workforce planning, accountability, and alignment across our services. The integration of position titles into
our IT systems has improved communications, fostering greater connectivity and clearer communication across the
organisation. Employees and managers now benefit from a user-friendly, mobile-enabled platform that is
accessible anytime, anywhere, and continuously evolving to meet workforce needs. Our partnership with Deloitte
was instrumental to this success. The project was delivered through a highly collaborative, solution-focused
approach, where challenges were addressed with a shared team mindset and a strong commitment to outcomes.
This implementation lays a strong foundation for the future, supporting Monash Health’s broader digital
transformation and our continued focus on delivering safe, connected, and person-centred care.”
Andrew Stead, Transformation Project Director, Monash Health