Winner: Energy Queensland - Best Tech Awards 2025 Intelligent ERP
A clean start: Energy Queensland’s ERP transformation with SAP Download the DocumentBest Tech SAP
Industry WebsiteProduct and Services Featured SAP Solutions
Energy and
utilities www.energyq.com.auElectricity distribution, regional
retail, integrated energy services
SAP S/4HANA, SAP BTP, SAP
Analytics Cloud, SAP Fiori, SAP
Integration Suite
Energy Queensland is Australia’s largest publicly owned electricity provider, delivering safe, reliable and increasingly sustainable power
to over 2.3 million customers – from major cities to some of the country’s most remote communities. With a workforce of more than 9,300
people, the organisation plays a critical role in maintaining infrastructure and enabling the energy transition.
To modernise its core systems and support future growth, Energy Queensland migrated to SAP S/4HANA via RISE with SAP. The
transformation enhanced security, simplified operations, and enabled new levels of integration and insight through SAP BTP, Analytics
Cloud, Fiori and Integration Suite. With nine core systems modernised and Geographical Information System (GIS) performance
significantly improved, Energy Queensland has built a scalable, stable ERP foundation to power its next decade of transformation.
A clean start: Energy Queensland’s ERP
transformation with SAP
Intelligent ERP
Industry WebsiteProduct and Services Featured SAP Solutions
Energy and
utilities www.energyq.com.auElectricity distribution, regional
retail, integrated energy services
SAP S/4HANA, SAP BTP, SAP
Analytics Cloud, SAP Fiori, SAP
Integration Suite
Energy Queensland is Australia’s largest publicly owned electricity provider, delivering safe, reliable and increasingly sustainable power
to over 2.3 million customers – from major cities to some of the country’s most remote communities. With a workforce of more than 9,300
people, the organisation plays a critical role in maintaining infrastructure and enabling the energy transition.
To modernise its core systems and support future growth, Energy Queensland migrated to SAP S/4HANA via RISE with SAP. The
transformation enhanced security, simplified operations, and enabled new levels of integration and insight through SAP BTP, Analytics
Cloud, Fiori and Integration Suite. With nine core systems modernised and Geographical Information System (GIS) performance
significantly improved, Energy Queensland has built a scalable, stable ERP foundation to power its next decade of transformation.
A clean start: Energy Queensland’s ERP
transformation with SAP
Intelligent ERP
Challenges
Energy Queensland saw an opportunity to improve how its systems supported the scale and complexity of its
operations while ensuring it had a platform fit for the future.
There was a growing need to scale and re-configure large parts of its existing SAP S/4HANA technical landscape.
This was driven by ongoing growth and expansion of core business systems. Cybersecurity was another key driver.
Expectations around infrastructure protection had shifted significantly since Energy Queensland commenced its
digital transformation, and the business needed stronger foundations to support future regulatory and business
demands.
Complexity of Energy Queensland’s digital landscape with SAP and non-SAP systems needing to co-exist to
support end to end business processes needed a re-think for how to integrate these systems. A key focus was GIS
(Geographic Information System), used by more than 3,000 field workers to access network data and coordinate
work across Queensland. Improving its speed, mobility and reliability would directly support safety, efficiency and
responsiveness in the field.
Rather than continue with small fixes, Energy Queensland chose to take a broader step forward – simplifying its
core systems, removing barriers to change, and creating a platform that could securely support the way people
need to work today and tomorrow.
Energy Queensland saw an opportunity to improve how its systems supported the scale and complexity of its
operations while ensuring it had a platform fit for the future.
There was a growing need to scale and re-configure large parts of its existing SAP S/4HANA technical landscape.
This was driven by ongoing growth and expansion of core business systems. Cybersecurity was another key driver.
Expectations around infrastructure protection had shifted significantly since Energy Queensland commenced its
digital transformation, and the business needed stronger foundations to support future regulatory and business
demands.
Complexity of Energy Queensland’s digital landscape with SAP and non-SAP systems needing to co-exist to
support end to end business processes needed a re-think for how to integrate these systems. A key focus was GIS
(Geographic Information System), used by more than 3,000 field workers to access network data and coordinate
work across Queensland. Improving its speed, mobility and reliability would directly support safety, efficiency and
responsiveness in the field.
Rather than continue with small fixes, Energy Queensland chose to take a broader step forward – simplifying its
core systems, removing barriers to change, and creating a platform that could securely support the way people
need to work today and tomorrow.
Solution
Energy Queensland set out to simplify how its core systems worked, make them easier to support, and ensure they were
secure and reliable. The move to SAP S/4HANA via RISE with SAP gave the business a clean, modern platform with room
to grow.
Nine major applications were upgraded. Systems that had become difficult to maintain were brought back into support. The
implementation followed SAP’s clean core approach to ensure Energy Queensland continued to keep things simple and
sustainable.
A key feature of the project was the uplift of GIS. This involved a first-of-its-kind deployment running ESRI’s ArcGIS on SAP
HANA as the geo-spatial database connected via a secure AWS connection. The result was faster, more consistent
performance for field crews who depend on reliable access to geospatial data.
The broader solution included integration with a much larger eco-system of SAP and non-SAP application including:
- SAP BTP for system integration and future innovation
- SAP Analytics Cloud to support timely, accurate reporting
- SAP Fiori, Build Workzone and Mobile Start to create a more consistent user experience
- SAP SuccessFactors, Concur, Ariba, Fieldglass, Employee Central Payroll, Workforce Software and OpenText Content
Management.
Together, these tools formed a stable, future-ready platform. The new system is easier to run, better connected across
teams, and ready to support new services as the business continues to evolve.
Energy Queensland set out to simplify how its core systems worked, make them easier to support, and ensure they were
secure and reliable. The move to SAP S/4HANA via RISE with SAP gave the business a clean, modern platform with room
to grow.
Nine major applications were upgraded. Systems that had become difficult to maintain were brought back into support. The
implementation followed SAP’s clean core approach to ensure Energy Queensland continued to keep things simple and
sustainable.
A key feature of the project was the uplift of GIS. This involved a first-of-its-kind deployment running ESRI’s ArcGIS on SAP
HANA as the geo-spatial database connected via a secure AWS connection. The result was faster, more consistent
performance for field crews who depend on reliable access to geospatial data.
The broader solution included integration with a much larger eco-system of SAP and non-SAP application including:
- SAP BTP for system integration and future innovation
- SAP Analytics Cloud to support timely, accurate reporting
- SAP Fiori, Build Workzone and Mobile Start to create a more consistent user experience
- SAP SuccessFactors, Concur, Ariba, Fieldglass, Employee Central Payroll, Workforce Software and OpenText Content
Management.
Together, these tools formed a stable, future-ready platform. The new system is easier to run, better connected across
teams, and ready to support new services as the business continues to evolve.
Impact
80% reduction in ERP
maintenance effort
Faster, more reliable GIS for
3,000+ field workers
$10M+ saved in support and
system costs
The transformation delivered clear and lasting benefits across Energy Queensland’s operations, workforce, and systems.
By simplifying its core and upgrading key applications, the business realised more than $10 million in savings. These came
from reduced hosting and licensing fees, the retirement of custom builds, and lower support costs. ERP maintenance effort
dropped by over 80 percent, allowing internal teams to focus on service improvements and strategic delivery.
Performance gains were felt most directly by field teams. With GIS now running faster and more reliably, crews can access the
information they need with less delay – improving safety, speed, and response.
Across the business, teams now benefit from:
- Cleaner data and more consistent processes
- Faster, more accurate reporting
- Reduced risk and stronger resilience during peak periods
These outcomes support better day-to-day decision-making, while also easing pressure during high-demand events like major
storms.
Just as importantly, the business now has a system it can build on. The new ERP core provides a strong, stable base for future
upgrades, automation, and smarter tools – helping Energy Queensland move forward with confidence, on its own terms.
80% reduction in ERP
maintenance effort
Faster, more reliable GIS for
3,000+ field workers
$10M+ saved in support and
system costs
The transformation delivered clear and lasting benefits across Energy Queensland’s operations, workforce, and systems.
By simplifying its core and upgrading key applications, the business realised more than $10 million in savings. These came
from reduced hosting and licensing fees, the retirement of custom builds, and lower support costs. ERP maintenance effort
dropped by over 80 percent, allowing internal teams to focus on service improvements and strategic delivery.
Performance gains were felt most directly by field teams. With GIS now running faster and more reliably, crews can access the
information they need with less delay – improving safety, speed, and response.
Across the business, teams now benefit from:
- Cleaner data and more consistent processes
- Faster, more accurate reporting
- Reduced risk and stronger resilience during peak periods
These outcomes support better day-to-day decision-making, while also easing pressure during high-demand events like major
storms.
Just as importantly, the business now has a system it can build on. The new ERP core provides a strong, stable base for future
upgrades, automation, and smarter tools – helping Energy Queensland move forward with confidence, on its own terms.
“”Our people bring the energy of Queensland every day to deliver more for our
customers. Now as we shape Queensland’s energy future, our work is more
important than ever before.
Exciting projects like our move to SAP Rise deliver productivity for our workforce,
benefits for our company and set the foundation to provide enhanced customer
service now and into the future. This project was delivered with an integrated team
from EQL and SAP who left their badges at the door and worked together to ensure
success.
Sharyn Scriven
Chief Information Officer
Energy Queensland
customers. Now as we shape Queensland’s energy future, our work is more
important than ever before.
Exciting projects like our move to SAP Rise deliver productivity for our workforce,
benefits for our company and set the foundation to provide enhanced customer
service now and into the future. This project was delivered with an integrated team
from EQL and SAP who left their badges at the door and worked together to ensure
success.
Sharyn Scriven
Chief Information Officer
Energy Queensland