Finalist: 2024 Best Run SAP Next Gen Innovator
Nutrien Ag Solutions: Cultivating HR and Finance intelligence (with blooming results). Nutrien's digital transformation journey significantly enhanced business agility, reduced costs, and drove overall success by integrating SAP SuccessFactors and SAP HANA. Download the DocumentSAP Austra lia a nd Ne w Ze a la nd
Be st Run Awa rd s 2024
Be st Run Awa rd s 2024
Best Run SAP
Industry WebsiteProduct and Services Featured SAP Solutions
Mining and
Agriculture Solutions https://www.nutrien.com/
https://www.nutrienagsolutions.com.au/
Mining – Nitrogen, Phosphate and Potash
Retail – Agriculture Solutions, Fertilizer,
Crop Protection, Proprietary Products,
Agronomy, Livestock, Wool,
Merchandise, Water, Real-estate,
Finance, Insurance, Digital Solutions,
Sustainable Solutions
SAP SuccessFactors
SAP HANA
Microsoft PowerBI
Microsoft Power Platform
Robotic Automation Processes
Nutrien's digital transformation journey has significantly enhanced business agility, reduced costs, and driven overall business success through the innovative
utilization of SAP solutions. By leveraging SAP SuccessFactors, SAP HANA, Microsoft Power BI, and Microsoft Power Platform, Nutrien embarked on a
comprehensive initiative to streamline operations, optimize resource allocation, and deliver exceptional value to its customers. Through the integration of SAP
solutions, Nutrien achieved remarkable improvements in business agility, enabling the company to respond swiftly to market dynamics, adapt to changing
customer needs, and capitalize on emerging opportunities. This enhanced agility has empowered Nutrien to maintain a competitive edge and sustain growth in the
fast-paced agriculture industry. Moreover, Nutrien's digital transformation initiative resulted in substantial cost reductions across various facets of its operations. By
optimizing HR processes, consolidating data sources, and improving system integration, Nutrien realized significant efficiency gains and cost savings, allowing the
company to allocate resources more strategically and reinvest in initiatives that drive business growth.
Nutrien's implementation of SAP solutions has effectively leveraged cloud computing, analytics, artificial intelligence, and other emerging technologies to enable
new business capabilities, optimize operations, and create new revenue streams. This innovative approach has positioned Nutrien as a leader in the agriculture
sector, driving overall business success and demonstrating the transformative power of SAP solutions in driving digital innovation and agility.
Cultivating HR and Finance intelligence
(with blooming results) @ Nutrien Ag
Solutions
Best Run SAP Next Gen Innovator
Industry WebsiteProduct and Services Featured SAP Solutions
Mining and
Agriculture Solutions https://www.nutrien.com/
https://www.nutrienagsolutions.com.au/
Mining – Nitrogen, Phosphate and Potash
Retail – Agriculture Solutions, Fertilizer,
Crop Protection, Proprietary Products,
Agronomy, Livestock, Wool,
Merchandise, Water, Real-estate,
Finance, Insurance, Digital Solutions,
Sustainable Solutions
SAP SuccessFactors
SAP HANA
Microsoft PowerBI
Microsoft Power Platform
Robotic Automation Processes
Nutrien's digital transformation journey has significantly enhanced business agility, reduced costs, and driven overall business success through the innovative
utilization of SAP solutions. By leveraging SAP SuccessFactors, SAP HANA, Microsoft Power BI, and Microsoft Power Platform, Nutrien embarked on a
comprehensive initiative to streamline operations, optimize resource allocation, and deliver exceptional value to its customers. Through the integration of SAP
solutions, Nutrien achieved remarkable improvements in business agility, enabling the company to respond swiftly to market dynamics, adapt to changing
customer needs, and capitalize on emerging opportunities. This enhanced agility has empowered Nutrien to maintain a competitive edge and sustain growth in the
fast-paced agriculture industry. Moreover, Nutrien's digital transformation initiative resulted in substantial cost reductions across various facets of its operations. By
optimizing HR processes, consolidating data sources, and improving system integration, Nutrien realized significant efficiency gains and cost savings, allowing the
company to allocate resources more strategically and reinvest in initiatives that drive business growth.
Nutrien's implementation of SAP solutions has effectively leveraged cloud computing, analytics, artificial intelligence, and other emerging technologies to enable
new business capabilities, optimize operations, and create new revenue streams. This innovative approach has positioned Nutrien as a leader in the agriculture
sector, driving overall business success and demonstrating the transformative power of SAP solutions in driving digital innovation and agility.
Cultivating HR and Finance intelligence
(with blooming results) @ Nutrien Ag
Solutions
Best Run SAP Next Gen Innovator
Challenges
Nutrien faced the critical challenge of ineffective HCM practices as well as disparate systems, with fragmented data across both HR and Finance. This
fragmentation not only hindered access and analysis but also posed significant obstacles to decision-making and operational efficiency. Bringing together
HR and financial data was crucial for several reasons:
Comprehensive Insights: Integration of HR and financial data would provide Nutrien with a holistic view of its operations, enabling comprehensive
insights into workforce dynamics, financial performance, and resource allocation.
Decision-Making: By consolidating HR and financial data, Nutrien could make more informed and strategic decisions. The availability of integrated data
allowed for better forecasting, budget planning, and resource optimization, leading to improved financial outcomes.
Efficiency: Nutrien struggled with disparate systems, manual HR workflows, supporting transactional HR tasks, and inaccurate people data. Having HR
and financial data in one unified system was needed to streamline processes and reduced duplication of efforts. This efficiency gain would provide time
savings, reduced manual errors, and overall operational improvements.
Revenue Increase: At Nutrien Ag Solutions, leaders have faced challenges with slow hiring and onboarding during peak seasons, which has adversely
affected the overall revenue of the retail business unit. Implementing a robust HRIS system, SAP SuccessFactors, coupled with real-time data analytics on
hiring needs comparisons with previous years, significantly accelerate these processes, ensuring timely fulfillment of workforce requirements and
subsequently enhancing revenue generation during critical business periods.
Cross-Functional Alignment: Departments such as HR, finance, and operations needed to work together more seamlessly, leading to better
collaboration and alignment of organizational goals.
Compliance and Risk Management: Consolidating HR and financial data facilitated better compliance management and risk mitigation. Nutrien could
more effectively track regulatory requirements, manage financial risks, and ensure data security and privacy compliance.
Nutrien faced the critical challenge of ineffective HCM practices as well as disparate systems, with fragmented data across both HR and Finance. This
fragmentation not only hindered access and analysis but also posed significant obstacles to decision-making and operational efficiency. Bringing together
HR and financial data was crucial for several reasons:
Comprehensive Insights: Integration of HR and financial data would provide Nutrien with a holistic view of its operations, enabling comprehensive
insights into workforce dynamics, financial performance, and resource allocation.
Decision-Making: By consolidating HR and financial data, Nutrien could make more informed and strategic decisions. The availability of integrated data
allowed for better forecasting, budget planning, and resource optimization, leading to improved financial outcomes.
Efficiency: Nutrien struggled with disparate systems, manual HR workflows, supporting transactional HR tasks, and inaccurate people data. Having HR
and financial data in one unified system was needed to streamline processes and reduced duplication of efforts. This efficiency gain would provide time
savings, reduced manual errors, and overall operational improvements.
Revenue Increase: At Nutrien Ag Solutions, leaders have faced challenges with slow hiring and onboarding during peak seasons, which has adversely
affected the overall revenue of the retail business unit. Implementing a robust HRIS system, SAP SuccessFactors, coupled with real-time data analytics on
hiring needs comparisons with previous years, significantly accelerate these processes, ensuring timely fulfillment of workforce requirements and
subsequently enhancing revenue generation during critical business periods.
Cross-Functional Alignment: Departments such as HR, finance, and operations needed to work together more seamlessly, leading to better
collaboration and alignment of organizational goals.
Compliance and Risk Management: Consolidating HR and financial data facilitated better compliance management and risk mitigation. Nutrien could
more effectively track regulatory requirements, manage financial risks, and ensure data security and privacy compliance.
Solution
Nutrien adopted the full SAP SuccessFactors suite, including Onboarding 2.0 and S4Hana to drive HR and Business Transformation; and is now able to see all its
corporate resources, financial and people, in an integrated way, and is benefiting from operational benefits such as data accuracy, self-service, data governance
and technical troubleshooting.
Cloud-based HRIS System
Nutrien addressed its challenges with fragmented HR processes and disparate data sources by implementing a cloud -based SAP SuccessFactors. This solution
improved HR efficiency, data accuracy, and employee self-service capabilities, enhancing employee experiences and productivity. Leveraging the global
template of SuccessFactors modules accelerated employee lifecycle management and automation, facilitating deployment across multiple regions (led out of
Australia).
Data Governance Framework
Nutrien developed a robust data governance framework to ensure data quality, security, and compliance. Leveraging SAP HANA functionality, data from various
sources was collated for analytics and insights, enabling informed decision-making across the organization. Additionally, this data hub facilitated integrations with
third-party vendor systems, enhancing flexibility and scalability. This data hub also utilized integrations where APIs/web-methods integrations were not available
for 3rd party vendor systems. S4 HANA also provided the flexibility of having data from other regions (Europe and India) to bring data directly for analytics and
reporting without waiting for implementation of SAP SuccessFactors in these regions. This provided the flexibility of whether to have one system across all
regions or bring the data into S4 HANA enhancing Nutrien’s capabilities to utilize existing technologies and in return having cost efficiency opportunities.
Data-Driven Decisions and Innovation
Nutrien established an analytics and insights strategy to drive data-driven decision-making and innovation, resulting in increased efficiencies and improved
business outcomes. As part of its forward-looking initiatives, Nutrien is building self-service with AI capabilities, empowering employees to access and analyze
data autonomously, driving further efficiencies and innovation within the organization.
Nutrien adopted the full SAP SuccessFactors suite, including Onboarding 2.0 and S4Hana to drive HR and Business Transformation; and is now able to see all its
corporate resources, financial and people, in an integrated way, and is benefiting from operational benefits such as data accuracy, self-service, data governance
and technical troubleshooting.
Cloud-based HRIS System
Nutrien addressed its challenges with fragmented HR processes and disparate data sources by implementing a cloud -based SAP SuccessFactors. This solution
improved HR efficiency, data accuracy, and employee self-service capabilities, enhancing employee experiences and productivity. Leveraging the global
template of SuccessFactors modules accelerated employee lifecycle management and automation, facilitating deployment across multiple regions (led out of
Australia).
Data Governance Framework
Nutrien developed a robust data governance framework to ensure data quality, security, and compliance. Leveraging SAP HANA functionality, data from various
sources was collated for analytics and insights, enabling informed decision-making across the organization. Additionally, this data hub facilitated integrations with
third-party vendor systems, enhancing flexibility and scalability. This data hub also utilized integrations where APIs/web-methods integrations were not available
for 3rd party vendor systems. S4 HANA also provided the flexibility of having data from other regions (Europe and India) to bring data directly for analytics and
reporting without waiting for implementation of SAP SuccessFactors in these regions. This provided the flexibility of whether to have one system across all
regions or bring the data into S4 HANA enhancing Nutrien’s capabilities to utilize existing technologies and in return having cost efficiency opportunities.
Data-Driven Decisions and Innovation
Nutrien established an analytics and insights strategy to drive data-driven decision-making and innovation, resulting in increased efficiencies and improved
business outcomes. As part of its forward-looking initiatives, Nutrien is building self-service with AI capabilities, empowering employees to access and analyze
data autonomously, driving further efficiencies and innovation within the organization.
Impact
Data and decisioning Improvements
75% Reduction in data replication errors
50% Increase in data accuracy
25% Increase in data consistency due to
built-in controls
90% Increase in root cause resolution
Adoption and Utilization
$1 million savings year on year with LMS
implementation with total savings since 2018 ~$7
million savings
30% Increase in Adoption of dashboards & 15%
Reduction in requests for reports (YTD)
75% increase in conversations about analytics and
insights rather than data is not correct
Efficiency Improvements
90% Increase in team capacity = 30,000+
hours saved = $600,000 savings in 1st year
35% Increase in team capacity = 3,000+ hours
saved = ~$300,000 savings in 1st year
> 4000 hours of backlog cleared in ~1 year
40+ hours saved in Onboarding per week
The digital transformation journey at Nutrien yielded significant efficiency improvements, enhancing operations and driving organizational success. They streamlined HR processes,
improved data management, and provided faster decision-making to the business. The implementation of SAP SuccessFactors modernized HCM practices and enabled the HRIS team to
refine governance processes, such as Position Management vs Budgeted position management, leading to more efficient resource allocation and budget management.
Leveraging the advanced SAP SuccessFactors Onboarding 2.0 module, Nutrien Ag Solutions notably enhanced its hiring and onboarding process for seasonal workers, reducing turnaround
times to an impressive 48 hours. This strategic improvement played a crucial role in meeting the seasonal demands of our customers, thereby boosting revenue and strengthening the
market presence of Nutrien Ag solutions brand.
A key outcome is the improvement decision-making and data quality, enabling better people analytics capabilities and more accurate decision-making. Real-time data audit dashboards
facilitated the tracking of data errors, allowing Nutrien to identify and address root causes promptly. This not only improved the quality of data accuracy within systems but also downstream
systems, enhancing overall operational effectiveness.
Real-time dashboards, such as the Overtime Analysis Dashboard, provided business leaders with actionable insights to manage budgets and resources proactively. Additionally, insights
gained from data analytics enabled senior business and finance leadership to predict the impact on quarterly shareholder earnings accurately, demonstrating the transformative impact of
data-driven decision-making. Nutrien leveraged S4 HANA to access data from other regions without waiting for the implementation of SAP SuccessFactors, enhancing flexibility in data
analytics and reporting. This flexibility empowered Nutrien to optimize systems and processes effectively, driving cost efficiencies and enhancing operational agility.
Furthermore, the digital transformation journey fostered increased collaboration across functional teams. SAP SuccessFactors, S4 HANA, and reporting initiatives facilitated collaboration
within HR and cross-functional teams, enabling seamless integration and minimizing impacts on downstream systems and reporting. This collaborative approach ensured alignment across
departments and streamlined system implementations and integrations, driving organizational success and positioning Nutrien as a leader in the industry.
Data and decisioning Improvements
75% Reduction in data replication errors
50% Increase in data accuracy
25% Increase in data consistency due to
built-in controls
90% Increase in root cause resolution
Adoption and Utilization
$1 million savings year on year with LMS
implementation with total savings since 2018 ~$7
million savings
30% Increase in Adoption of dashboards & 15%
Reduction in requests for reports (YTD)
75% increase in conversations about analytics and
insights rather than data is not correct
Efficiency Improvements
90% Increase in team capacity = 30,000+
hours saved = $600,000 savings in 1st year
35% Increase in team capacity = 3,000+ hours
saved = ~$300,000 savings in 1st year
> 4000 hours of backlog cleared in ~1 year
40+ hours saved in Onboarding per week
The digital transformation journey at Nutrien yielded significant efficiency improvements, enhancing operations and driving organizational success. They streamlined HR processes,
improved data management, and provided faster decision-making to the business. The implementation of SAP SuccessFactors modernized HCM practices and enabled the HRIS team to
refine governance processes, such as Position Management vs Budgeted position management, leading to more efficient resource allocation and budget management.
Leveraging the advanced SAP SuccessFactors Onboarding 2.0 module, Nutrien Ag Solutions notably enhanced its hiring and onboarding process for seasonal workers, reducing turnaround
times to an impressive 48 hours. This strategic improvement played a crucial role in meeting the seasonal demands of our customers, thereby boosting revenue and strengthening the
market presence of Nutrien Ag solutions brand.
A key outcome is the improvement decision-making and data quality, enabling better people analytics capabilities and more accurate decision-making. Real-time data audit dashboards
facilitated the tracking of data errors, allowing Nutrien to identify and address root causes promptly. This not only improved the quality of data accuracy within systems but also downstream
systems, enhancing overall operational effectiveness.
Real-time dashboards, such as the Overtime Analysis Dashboard, provided business leaders with actionable insights to manage budgets and resources proactively. Additionally, insights
gained from data analytics enabled senior business and finance leadership to predict the impact on quarterly shareholder earnings accurately, demonstrating the transformative impact of
data-driven decision-making. Nutrien leveraged S4 HANA to access data from other regions without waiting for the implementation of SAP SuccessFactors, enhancing flexibility in data
analytics and reporting. This flexibility empowered Nutrien to optimize systems and processes effectively, driving cost efficiencies and enhancing operational agility.
Furthermore, the digital transformation journey fostered increased collaboration across functional teams. SAP SuccessFactors, S4 HANA, and reporting initiatives facilitated collaboration
within HR and cross-functional teams, enabling seamless integration and minimizing impacts on downstream systems and reporting. This collaborative approach ensured alignment across
departments and streamlined system implementations and integrations, driving organizational success and positioning Nutrien as a leader in the industry.
“”"At Nutrien, we embarked on a transformative digital journey not merely to keep pace with technology,
but to forge new paths in operational excellence and customer satisfaction. By implementing cutting-
edge systems such as SAP SuccessFactors and SAP HANA, we have catapulted our HR processes into
a new era. This transformation has not only streamlined our operations and improved data accuracy
but has significantly enhanced decision-making capabilities across the board. Moreover, our journey
has fostered unprecedented collaboration within HR and other cross-functional teams, driving
substantial cost savings and efficiencies at multiple levels.
As we continue to innovate and lead in digital transformation, we remain committed to leveraging SAP
technology to uplift our operational framework and refine the experience of both our customers and
employees. This, we believe, is the heart of true transformational leadership in HR within the digital
age.”
Aman Kaur-Shaik, Director, Global HRIS Strategy and Analytics, Nutrien, and
Therese Munsayac, Business Analyst, Nutrien
but to forge new paths in operational excellence and customer satisfaction. By implementing cutting-
edge systems such as SAP SuccessFactors and SAP HANA, we have catapulted our HR processes into
a new era. This transformation has not only streamlined our operations and improved data accuracy
but has significantly enhanced decision-making capabilities across the board. Moreover, our journey
has fostered unprecedented collaboration within HR and other cross-functional teams, driving
substantial cost savings and efficiencies at multiple levels.
As we continue to innovate and lead in digital transformation, we remain committed to leveraging SAP
technology to uplift our operational framework and refine the experience of both our customers and
employees. This, we believe, is the heart of true transformational leadership in HR within the digital
age.”
Aman Kaur-Shaik, Director, Global HRIS Strategy and Analytics, Nutrien, and
Therese Munsayac, Business Analyst, Nutrien