SAP NOW AI Tour: AI+Data+Platform: Process Perfected: Transforming Business with SAP Signavio and LeanIX

In his session Faster, Smarter, Proven: Busting Myths Around Business Transformation, Brett Jones, Presales Director at SAP Signavio, challenged common misconceptions about transformation and emphasised that it is never a one-time project but a continuous organisational capability. He reminded the audience that external forces such as AI, market shifts, and global crises demand constant adaptation, making transformation a muscle that must be built across people, processes, and technology. Using myth-busting as a theme, Brett clarified that the “integrated tool chain” is not just technology but the integration of strategy, process, applications, and—most importantly—people. He highlighted how LeanIX connects enterprise strategy with IT landscapes, Signavio drives process insights, Cloud ALM supports implementation, and partners like Tricentis and WalkMe extend the chain with testing, compliance, and user adoption.Key takeaways included the importance of treating transformation as a capability embedded into the organisation, not an isolated project. Success requires strong change management, continuous benchmarking, and applying leading practices as accelerators rather than rigid templates. Brett underscored that people are the most critical factor—technology alone will not guarantee success. AI now plays a pivotal role in accelerating tasks like process modelling, offering faster insights and adaptability. Ultimately, transformation leadership must come from within the business itself, supported by technology and partners, with top-down direction balanced by engagement across the organisation. The session reinforced that lasting transformation is about connecting strategy to execution, empowering people with the right tools, and enabling continuous change management to deliver value.