SAP NOW AI Tour: Applications: Suntory Oceania's supply chain journey from 'greenfield' to 'gold standard' with SAP S/4HANA and EWM with DXC

In this session, Cathy Addison (Digital & IT Head of Solutions Supply Chain, Suntory Oceania) and Dee Lucero (SAP Practice Leader ANZ, DXC Technology) shared how Suntory transformed its supply chain following a merger and the creation of a new, highly automated, carbon-neutral facility. The discussion showcased how SAP S/4HANA and Extended Warehouse Management (EWM) became the foundation for integrating advanced operational technologies while driving process simplification, transparency, and world-class efficiency.Key takeaways included howS/4HANA provided the essential backbone for Suntory’s operations, ensuring seamless integration with highly automated OT equipment and enabling a truly connected digital supply chain. By adopting SAP standard processes, Suntory simplified operations, improved transparency, and built a unified support model that strengthened scalability. The transformation was powered by a unified business and IT team, each leveraging their strengths to drive success. Most importantly, Suntory’s guiding principle of “failure is an option, fear is not” enabled the organisation to embrace change, challenge traditional ways of working, and set a new gold standard for supply chain excellence.