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Kmart Group: Moving from outdated to out-of-this-world HR employees with SAP SuccessFactors solutions

Explore Kmart’s journey with SAP

Kmart Group revolutionised shopping in Australia, New Zealand, and Asia by offering vast product selections at discounted prices. When the company needed to reinvent its HR system, it turned to SAP SuccessFactors solutions to transform employee experiences and revolutionise the future of work across more than 500 Kmart, Target, and Catch stores.


employees in more than 500 stores.


digital HR platform.



time savings for performance and goals management.

Tristram Gray
Chief People and Capability Officer, Kmart Group

Organisations that don’t have a digital mindset will rapidly fall behind. With SAP SuccessFactors solutions, we have built a future-proof, fully digital HR function that will support our business for many years to come.

The Challenge

Empowering HR to better support the business, today and tomorrow

Need shampoo, a fry pan, and pillows? Looking for a power drill, cutlery, diapers, and something for the dog? How about the latest bestseller to read while relaxing on a new patio lounger?


Shoppers in Australia, New Zealand, Hong Kong, Vietnam, India, and beyond can buy practically everything they need – and more – at Kmart Group stores, all in one place and at the lowest prices.


Kmart Group is part of the Wesfarmers Group, a large Australian conglomerate. When Wesfarmers spun off one of its supermarket businesses that owned most of its HR systems, Kmart Group seized the opportunity to reimagine how new HR technology could better support the business, now and for the next 10-15 years.


This one-stop shop needed a transformative, one-stop HR solution for its 50,000 employees who range in age from under 18 to over 60. One that would deliver easy-to-use mobile experiences that delight, not defeat, the user. A solution that enables the company to quickly access, organise, understand, and act on data. And, importantly, a solution backed by a partner that truly understands its challenges, provides thought leadership, and will evolve with the company in the future. Kmart Group found all this – and more – with SAP SuccessFactors solutions.

Tristram Gray
Chief People and Capability Officer, Kmart Group

It was really important to find a partner who could manage multiple sites and multiple levels of team members, and interface with other systems within the business. We also wanted a partner that understood our challenges and would evolve with us.

The Solution

Transforming HR for the future – from challenges to competitive advantage

Kmart Group completely transformed its HR processes with the SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite), supported by SAP partners DXC Technology and EPI-USE.


The SAP SuccessFactors Employee Central solution helps ensure all HR functions are available in a single, user-friendly system that provides greater visibility and control, increased data accuracy, and enhanced reporting capabilities.


Every employee has 24x7 access to advanced, yet intuitive, self-service features on any mobile device. The digital experience is user-friendly and self-operating, so everyone can navigate and use it with ease.


The SAP SuccessFactors Recruiting solution provides consistent, neutral job descriptions that attract a diverse talent pool. Once hired, Kmart Group goes above and beyond just completing forms to engage and socialise with new employees, with help from the SAP SuccessFactors Onboarding solution.


Using the SAP SuccessFactors Performance & Goals solution, managers can send goals to hundreds of team members with the touch of a button, track performance online, and know exactly which areas may need support, enabling them to be far more targeted and strategic in directing resources.

The Result

Enabling a great employee culture and efficient operations at Kmart Group

With the SAP SuccessFactors HXM Suite firmly in place, the old paper-based, on-premise HR system is a distant memory. Now, everyone enjoys seamless, intuitive digital services that meet the expectations of the wide-ranging workforce, at every level of the business.


“We use the entire SAP SuccessFactors HXM Suite and are experiencing an amazing difference,” said Tristram Gray, Chief People and Capability Officer. “Seeing the digitalisation of everything is exciting. For the first time, we have digital goal sheets and performance reviews. We can allocate goals across several hundred team members with one touch of a button. When we think about the human experience, this is really making a difference.”

Key to Kmart Group’s success is efficient operations and, importantly, maintaining a great culture. With SAP SuccessFactors HXM Suite, Kmart Group has transformed the team member experience, increased self-services, and automated and optimised processes for greater efficiency.

SAP helps Kmart run better

Key business outcomes and benefits

  • digitalised, automated, and optimised processes for greater efficiency and less time and effort
  • Single source of truth for HR data, providing greater visibility and control
  • Intuitive, mobile self-services that satisfy the needs of all generations of workers
  • Digital tracking and monitoring of employee performance review processes, resulting in 50% faster completions
  • Real-time insights and enhanced reporting for strategic resource allocation

Featured solutions and services


About The Kmart Group

The Kmart Group operates over 500 stores across Australia, New Zealand, Hong Kong, China, Indonesia, India, and Bangladesh.

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