Capgemini improves customer experience and hiring outcomes with SAP AI

Capgemini shares how it is using SAP AI capabilities to deliver business outcomes across customer experience and workforce scenarios. Examples include improving product descriptions, search, and recommendations in an SAP Commerce implementation using the SAP CX AI Toolkit with ERP data, as well as applying SAP AI within SuccessFactors to better match job skills, reduce hiring time, and meet seasonal workforce demand. These AI-driven use cases have led to improved customer results and increased sales.