Talan: Delivering faster, higher‑quality responses to customer requests by using AI to search a historical knowledge base

Discover how TALAN, a global consulting leader, is transforming customer service with the power of SAP Business AI. By tapping into a knowledge base of over 140,000 historical cases, TALAN’s teams can now instantly surface the most relevant insights—turning what used to take minutes into mere seconds. Watch how AI-driven contextual search, smart summaries, and seamless SAP integration help TALAN boost response quality, accelerate problem‑solving, and deliver an exceptional support experience to clients worldwide.