CLAP Partners: Taking advantage of proven expertise and AI capabilities to modernize HR processes internally
Adopting AI capabilities to drive HR efficiency
CLAP Partners, an integrator of SAP SuccessFactors HCM for its corporate clients, wanted to put its proven HR expertise to use in its own company. Implementing the suite while adopting SAP Business AI capabilities embedded in SAP SuccessFactors solutions has allowed CLAP to streamline its HR processes, including improving efficiency in creating job descriptions and development plans.
| Industry | Region | Company Size |
| Professional services | Paris, France | 130 employees |
reduction in time to create a job description, thanks to AI capabilities.
reduction in employee time to check HR policies.
less HR time spent on ticket handling.
Chief Technology Officer, CLAP Partners
Keeping processes efficient and in line with growth
CLAP Partners is a consulting firm specializing in HR and digital transformation with recognized expertise in SAP SuccessFactors solutions. Having completed 500 projects over the past 12 years, the company supports HR departments with both strategic planning and hands-on execution. Its clients range from small businesses to international corporations, with brands such as Air France–KLM Group relying on its services.
CLAP’s approach to helping clients modernize their HR processes combines operational efficiency with user adoption, delivering concrete results aligned with business needs. The consultancy has solid experience in projects that deliver comprehensive integration and process consistency across the employee lifecycle.
CLAP has grown significantly in the past few years, and it needed the ability to scale its processes to avoid associated risks and specific bottlenecks. This transition has required constant transformation to keep its processes working efficiently.
SAP SuccessFactors Senior Consultant, CLAP Partners
Counting on AI capabilities embedded in HR solutions
CLAP chose to implement SAP SuccessFactors HCM six years ago because of the company’s extensive in-house expertise gained from helping its clients adopt the suite. It uses the SAP SuccessFactors Employee Central solution to manage its core HR activities. And it relies on the recruiting, onboarding, performance and goals, succession, learning, and compensation solutions to oversee its talent activities. CLAP adopted story reports in SAP SuccessFactors for the embedded operational reporting capabilities, as well as extended analytics and planning capabilities, with insights from the SAP Analytics Cloud solution.
The consultancy is using SAP Business AI capabilities embedded in SAP SuccessFactors solutions to handle several HR tasks. The AI functionalities include recruiting features that enable its HR team to generate job descriptions and gain insights from automated interview summaries. The performance insights capability helps its managers prepare for annual review meetings by providing a high-level view of performance data throughout the year. And they can automatically create development plans (including action items) from a single key sentence and tailor learning suggestions to individual profiles. The business also counts on the Joule copilot, namely, the document grounding capability, to build a knowledge base containing HR information. Employees can then ask questions about their HR situation using simple sentences and receive quick answers through a conversational interface.
SAP SuccessFactors Senior Consultant, CLAP Partners
Simplifying HR tasks and supporting the employee lifecycle
Adopting SAP SuccessFactors HCM has allowed CLAP to streamline its HR tasks with a single suite while benefiting from best practices in each solution, leading to more-efficient processes. Aggregating information, such as performance and compensation data and acquired skills, for each employee over the course of their career helps in discussions with managers. And the integrated solutions allow employees to track their objectives, competencies, progress, and training, supporting them through each stage of their journey in the company from candidate to HR expert. SAP SuccessFactors aligns the company’s HR challenges with its delivery challenges by helping ensure it has the right people in the right place at the right time. Gaining a clear picture of its employees and resources assists with training and continuous skills development, while the solutions encourage CLAP to look to the future by supporting leadership development.
SAP Business AI complements the features in SAP SuccessFactors by simplifying and speeding up tedious and complex tasks. For example, AI-assisted capabilities enable CLAP’s recruiters to better prepare for interviews by writing job descriptions more efficiently and with “skill inferences” and to analyze interview results. They can now write job descriptions twice as fast, and there’s been highly positive manager feedback on the relevance and value of AI-generated interview questions. Automating performance reviews and the creation of development plans saves time by showing an employee’s standing at a glance and making a plan from only one phrase, respectively. Staff members and managers can share a clearer medium- and long-term vision while cross-referencing internal data around training and skills, providing better results than before. Employees benefit from responsive questions and answers, and HR teams can integrate documents with the HR solutions and query the AI assistant directly about their contents. Joule also helps the company with analytics by shedding light on metrics that were previously hidden or hard to access or interpret. CLAP’s ability to embed AI into its core HR processes underpins its ongoing growth and makes it a valuable partner for organizations looking to modernize and scale their HR operations.
Chief Technology Officer, CLAP Partners
Using AI insights to attract and advance talent
CLAP is planning to align its workforce strategy to be more skills based by leveraging the talent intelligence hub, a unified skills framework embedded across SAP SuccessFactors HCM. CLAP can use AI-enhanced insights to enable personalized learning, smarter hiring, talent development, and strategic workforce planning.
In addition, the consultancy plans to adopt the SAP SuccessFactors Career and Talent Development solution to empower its employees to see and manage the skills they have today, those they need to build upon, and the paths to achieve this. Meanwhile, leaders can align upskilling and reskilling needs with business priorities. CLAP can also use this cloud-based solution to intuitively guide career and development experiences and forward-thinking talent planning with AI-assisted insights, embedded skills data, and personalized recommendations.