JHAH: Coordinating faster, safer care by turning scattered data into a smart, unified healthcare system
How to turn data headaches into top-tier patient care
Johns Hopkins Aramco Healthcare (JHAH), a partnership between Johns Hopkins Medicine and the Saudi Arabian Oil Company (Saudi Aramco), is determined to lead the future of smart healthcare. Facing manual processes and slow reporting, JHAH adopted the SAP Analytics Cloud solution to unify data, make fast decisions confidently, and elevate the patient care experience.
| Industry | Region | Company Size |
| Life sciences and healthcare | Dhahran, Saudi Arabia | 3,500 employees |
automation of inventory management processes.
accuracy in predicting data.
weeks saved monthly through readily available dashboards.
Director of IT Business Applications, Johns Hopkins Aramco Healthcare
Treating data gaps to build a healthier, more-responsive organization
Johns Hopkins Aramco Healthcare (JHAH) was built to deliver world-class care to Saudi Aramco employees, their families, and ultimately the entire Kingdom of Saudi Arabia. From day one, the vision was ambitious: to become the region’s top healthcare system, known for exceptional patient outcomes and data-driven decisions.
Yet, delivering on that vision proved to be challenging. Finance, HR, supply chain, plant maintenance, and even clinical departments operated in information silos because their data was trapped in fragmented systems. In addition, dashboards that should have been available in seconds took weeks to develop.
“Getting the real-time data we needed was a struggle,” recalls Dana Wafai, director of IT business applications at JHAH. “The effort was manual and slowed critical decisions that directly impacted patient care. Material shortages had the potential to delay procedures. Gaps between clinical and billing data complicated choices. Even compliance suffered as staff leaned on IT for every report, straining resources and leaving frontline teams waiting.”
From JHAH’s perspective, piecemeal fixes wouldn’t be enough. The healthcare organization determined that a complete transformation was essential to unify data, modernize processes, and empower employees to act quickly and confidently in the best interest of the patients they serve.
Director of IT Business Applications, Johns Hopkins Aramco Healthcare
Unifying operations and care with data management and analytics
To become the healthcare leader its founders envisioned, JHAH turned to SAP. It chose SAP solutions not only for the technology but also for SAP’s deep industry expertise and strong record in healthcare and life sciences. (See the figure below.)
At the heart of the transformation is the SAP Analytics Cloud solution, which is part of the SAP Business Data Cloud solution. The organization rolled out nearly 87 dashboards with 96 KPIs within the first seven months. As a result, various functions—from HR to supply chain and plant maintenance—can leverage data analytics and run operational reporting across SAP and third-party solutions. The solution also provides live dashboards and advanced planning tools so teams can explore real-time data, model predictive scenarios, and make decisions with greater speed and confidence.
But turning data into action required more than analytics. Through the SAP Build Work Zone, JHAH created a one-stop digital hub for employees and managers. Personalized workspaces tailored to roles and embedded analytics put critical metrics right alongside everyday tasks, whether on desktop or mobile. Managers can monitor budgets and team KPIs, while employees track their leave time, training progress, and compliance performance.
All these capabilities were brought to life with the assistance of the RISE with SAP journey. JHAH gained access to real-world expertise, guidance, and best practices on modernizing core processes and integrating data, processes, and systems. The journey also helped the organization implement the SAP Cloud ERP Private portfolio, allowing HR, finance, procurement, and maintenance departments to collaborate as a more secure and integrated operation.
With the additional strategic guidance and proactive support of the SAP MaxAttention program, JHAH optimized its cloud solution investments to continuously evolve to meet new demands. The program was aimed at helping the organization realize the full potential of its smart healthcare vision with on-site premium access to trusted SAP experts, tools, and methodologies.
Director of IT Business Applications, Johns Hopkins Aramco Healthcare
Accelerating decision-making and empowering teams in the cloud
Thanks to having a cloud ecosystem in place, JHAH is turning the promise of smarter healthcare into an everyday reality. The healthcare provider modernized its data systems and built a culture where every decision is faster, clearer, and laser-focused on patient needs.
JHAH staff members explore live dashboards that used to take weeks to compile. Inventory managers can instantly see what’s in stock and what’s needed, and approximately 70% of tracking tasks are automated. Forecasting has also become dramatically sharper now that data is 55% more accurate, helping the organization plan ahead and avoid costly delays. Employees have also regained nearly two weeks of productivity every month by virtually eliminating repetitive reporting work.
“The implementation project has reduced so much operational overhead,” Wafai shares. “We can focus more of our attention on innovation and healthcare excellence. Having this real-time ecosystem means decisions happen quickly—and always with the patient’s best interest in mind.”
Most importantly, JHAH’s patients see the difference too. Imagine a mother arriving for her child’s surgery without worrying if critical materials are on hand. Care teams coordinate without disruption, and leadership directs resources where they’re needed most.
Behind the scenes, employees feel more connected to JHAH’s mission when using intuitive dashboards that clearly show how their work contributes to the organization’s progress. The IT team is also freed from a backlog of data requests and can spend more time advancing strategic initiatives.
Director of IT Business Applications, Johns Hopkins Aramco Healthcare
Embracing AI and data innovation to advance intelligent patient care
With unified operations, real-time analytics, and modern cloud systems, JHAH is already looking ahead to even bigger possibilities.
JHAH plans to build an enterprise data warehouse on the SAP Datasphere solution, consolidating clinical, operational, and financial data into a single ecosystem. This move will help uncover deeper patterns, forecast with greater confidence, and equip leadership with sharper insights that keep patient care at the center. In addition, JHAH is further exploring SAP Business Data Cloud to connect more data sources and drive better decision-making with intelligent solutions.
The organization is also considering the use of AI through the Joule copilot and other services available through SAP Business Technology Platform. By layering intelligent automation and predictive models onto its comprehensive data landscape, JHAH sees an opportunity to empower staff to proactively manage resources, anticipate needs, and continue to raise the bar on healthcare delivery.
“This journey has always been about serving patients better,” says Wafai. “AI and advanced analytics can help us keep improving how we plan, how we respond, and how we deliver care. All these improvements benefit every person who comes to us with the expectation for faster, safer, more-informed treatment.”