Explore Capgemini’s journey with SAP
Seeking a single integrated solution to efficiently find, engage, manage, and pay its continent workers, Capgemini chose SAP Fieldglass Contingent Workforce Management. The firm now has end-to-end visibility and control over every aspect of its external workforce, helping it get more work done on time, at the highest quality, and at the right cost.
Of contingent workforce managed globally using one application.
Of contingent labor requirements fulfilled.
Reduction in time-to-fill rate.
In our fast-moving industry, tapping into the right capabilities at the right time is critical to delivering the high-quality service our clients expect. The SAP Fieldglass applications deliver the right mix of comprehensive capabilities and a modern user experience that enables us to access our top contingent workforce across the globe, giving us a competitive advantage that drives our business forward and helps us deliver more value to our customers.
Andreas Hettwer
Group Procurement Category Director, Capgemini SE
The Challenge
Optimizing value and efficiency with a global view of its contingent workforce
With highly skilled IT professionals, software developers, and engineers typically difficult to source, Capgemini wanted a flexible, cost-effective way to access the skills it requires at the right time, with the right quality, and at the right cost.
Seeking end-to-end visibility and control over every aspect of its external workforce, Capgemini sought a single integrated solution to find, engage, manage, and pay its contingent workers. It also needed a solution that perfectly fit with the firm’s global business structure and several legal entities, allowing it to deliver a simple process across the business.
The Solution
Establishing an enterprise-wide strategy for contingent workers
Capgemini chose the SAP Fieldglass Contingent Workforce Management application, citing its end-to-end functionality in a single application, as well as its innovative product roadmap that can evolve with Capgemini’s business.
With the help of SAP Fieldglass, Capgemini has established an enterprise-wide strategy for engaging contingent workers with access to the best professional talent, more diverse workers, and cost-saving opportunities. By automating the entire process of attracting and managing flexible labor – from requisition all the way through invoice and payment – the consulting firm now has standard, efficient, and compliant processes across countries. In addition, Capgemini’s procurement team can measure success with comprehensive reporting on time to fill, cost, compliance, quality, and more.
Two major factors influenced our selection of the SAP Fieldglass Contingent Workforce Management application. First, its end-to-end functionality in a single application. And second, its innovative product road map that will evolve with our business in managing an ever-growing external workforce.
Andreas Hettwer
Group Procurement Category Director, Capgemini SE
The Result
Getting the right skills at the right quality and cost
Capgemini has already achieved impressive results since the implementation, including 85% of its global contingent workforce spend is now captured in the SAP Fieldglass solution. In addition, the company can measure business process improvements with a fulfillment rate of 80% as well as a 60% reduction in time-to-fill rate.
With comprehensive visibility and transparency, Capgemini has access to deep insights into its global spend, market position, and opportunities for cost optimization, allowing it to mitigate risk and make strategic sourcing decisions. And its end-to-end visibility and control over every aspect of its external workforce helps the company get more work done on time, at the highest quality, and at the right cost.
Future Plans
Ensuring business continuity during difficult times
Capgemini’s full visibility into its existing workforce helps it ensure business continuity within client engagements globally during the time of COVID-19. The pandemic has also highlighted the urgent need for establishing a highly skilled, remote global workforce.
“Capgemini is a prominent example of the growing importance of the contingent labor market to workforce agility, business continuity, success, and innovation,” said Tamara Braun, chief customer officer, SAP Intelligent Spend Management. “External consultants are central to the quality of services Capgemini delivers to its global client base. What’s more, its leaders clearly understand that engaging this flexible workforce at scale positively impacts quality, competitiveness, and compliance.”
SAP helps Capgemini run better
Key business outcomes and benefits
- Gained end-to-end visibility into its external workforce
- Mitigates business risk and meet current and future needs
- Improved business controls and optimizes spend
- Measures contingent labor spend against KPIs
Featured solutions and services
- SAP Fieldglass Contingent Workforce Management helps initiate, engage, manage, and complete all projects with contingent workers with one cloud-based application.
- SAP Fieldglass Services Procurement simplifies how projects with external, people-based services providers are initiated, engaged, managed, and completed.
About Capgemini SE
A global leader in consulting, digital transformation, technology, and engineering services, Capgemini SE addresses the entire breadth of their clients’ needs and opportunities. With 270,000 people in nearly 50 countries, Capgemini’s purpose is to unleash human energy through technology for an inclusive and sustainable future.