Rethinking risk management to simplify and improve risk assessments
A subsidiary of German online fashion retailer Zalando SE, Zalando Payments GmbH (ZPS) buys receivables and processes payments for the online orders placed with Zalando SE or its partners. ZPS thus owns all financial flows and the associated risk – allowing Zalando to focus on being a leading fashion platform in Europe.
As a financial services provider, ZPS is subject to the supervision and regulations of Germany’s federal financial supervisory authority (BaFin) and the national bank and federal reserve, Bundesbank, which both require detailed risk management reporting.
Nonfinancial risk indicators, such as operational, compliance, and IT risks, were recorded and managed in SAP governance, risk, and compliance solutions. Financial risks, such as credit, market, and liquidity, were recorded in the SAP Treasury and Risk Management application, the SAP S/4HANA Finance solution for receivables management, and the SAP Profitability and Performance Management application. For Zalando’s business-to-business (B2B) customers, externally available risk data, such as profit and loss statements, also needed to be considered.
But Zalando Payments did not have a tool for consolidating financial and nonfinancial risk data into one unified dashboard, and risk models could be trained only every three months. It needed a better way to simulate potential risk factors across multiple categories and deliver that back to risk managers and C-level executives in a scalable and user-friendly way.