SAP Multiresource Scheduling: Advancing Customer Service — and Profitability

SAP Multiresource Scheduling helps you better manage resources to improve work efficiency. You can boost profitability by optimizing resource planning and usage. Increase responsiveness by adjusting schedules as demands change. Gain planning transparency through real-time dashboards.

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    • If your company provides service or maintenance to customers, or faces scheduling challenges, then you know how hard it can be to manage service resources.
    • You need to find the right person for every job.
    • Get them to the right place at the right time.
    • Make sure they have the right tools, replacement parts, and equipment to complete the work.
    • And adapt to changing circumstances on the fly.
    • All while growing your margins and trying to stay ahead of the competition.
    • That’s why you need SAP Multiresource Scheduling.
    • SAP Multiresource Scheduling is a powerful software application that helps you better manage resources to improve your company’s work efficiency.
    • It’s the ideal solution whether you’re identifying the most qualified person for a job or ensuring the availability of tools and materials.
    • Now you can schedule the right people and the right equipment for the right time, place, and purpose.
    • And, because it integrates with SAP mobile apps, you can communicate with the field in real time.
    • SAP Multiresource Scheduling gives you a unified view of all resources and all service requests.
    • You know who has the best skills to complete each job.
    • You can see other jobs in the area that can be completed by the same person.
    • And you can make sure they have the parts and equipment on hand to get the job done.
    • Scheduling and dispatching functionality gives you an intuitive graphical planning board.
    • Schedule optimization lets you apply key criteria to match resources with demand.
    • Mobilization lets planners and engineers use mobile devices to share information.
    • While analytics and decision support help you interpret historical data and make accurate forecasts.
    • Let’s see how SAP Multiresource Scheduling works.
    • Work schedulers assign resources using a graphical planning board.
    • In the Demand view, they can see work orders plotted over time, as well as the capacity of each work center when the work order is scheduled.
    • They can change the schedule without entering other transactions.
    • In the Dispatch portion of the Demand view, they can see which operations have been dispatched and at what time.
    • In this scenario, a work scheduler is scheduling a technician for a job.
    • He quickly searches and finds someone with the right skills.
    • He can see the technician’s availability and resolve potential conflicts.
    • He can also see who else has been assigned work and who’s on vacation.
    • The agent can check a map to see the work location.
    • He can optimize the scheduling and sequence of jobs—for example, to minimize travel time.
    • He also checks and schedules the required tools and equipment for the job.
    • When he assigns the work, he includes a note with relevant details for the technician.
    • He can now see the technician’s assignments for the day.
    • The technician receives the work order on her mobile device.
    • When she completes the task, she enters it in her mobile app, which will automatically notify the work scheduler.
    • With SAP Multiresource Scheduling, you can boost profitability by optimizing resource planning and usage.
    • Increase responsiveness by adjusting schedules as demands change.
    • Gain planning transparency through real-time dashboards.
    • Accelerate service delivery through mobile apps.
    • Increase productivity by minimizing downtime.
    • And take customer satisfaction to the next level by delivering top-quality service.
    • Find out how SAP Multiresource Scheduling can benefit you today.
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