Provide consistent and engaging customer service across all channels – and wow digitally connected consumers – with SAP Hybris software. Give your call centre and help desk agents a complete view of customers, including social media activity, so they can quickly solve problems and win loyalty. And empower field service technicians with the mobile tools and technology they need to excel.
What’s life like for a coffee maker with an attitude working in an office full of interesting characters? It’s pretty boring until things go horribly wrong and caffeine deprivation sets in. Can customer service save the day?
When Vinnie has a breakdown, Denise turns to the Web for help and has a surprising customer service experience - thanks to SAP HANA Cloud Portal - that leaves her looking like a hero without having to lift a finger.
Vinnie quit on Angry Ashley, now she needs to yell at someone right away. Listen to her call to the contact centre and discover the surprising experience that left her speechless - thanks to SAP Hybris Cloud for Customer solution.
Vinnie’s broken, but help is already on the way. Ride along with an intrepid field service technician as she solves her customer’s problem with grace, charm, and a little help from the SAP Hybris Cloud for Service solution.
alfanar is a major player in the manufacturing and construction industry with around 3,000 wholesalers and 120 sales representatives. In the past it took several days to deliver the right information to customers. To provide sales reps with a 360-degree view of customers, the company chose SAP Hybris Cloud for Sales and SAP Hybris Cloud for Service and now alfanar can more easily and quickly respond to their customers.
With the help of sensor technology and the SAP Hybris Cloud for Customer solution, Vienna-based startup, Find Your Gap – Echtzeit Parkinformationssysteme GmbH, aims to make it easier for frustrated drivers to find a parking spot. SAP Hybris Cloud for Customer fulfils customer demands and supports international growth at the same time.
With SAP Hybris Cloud for Service and SAP Hybris Cloud for Social Engagement Bona chose to integrate its technology platform to improve service and engage customers through new channels. Now Bona can provide effortless service 24x7, and leverage new customers via new channels.
See how energy infrastructure organisation Jemena is using SAP Hybris Cloud for Customer to support its restructured process lines across its major assets – electricity, water and gas – as it delivers a richer and deeper customer experience.
Take our online assessment to evaluate the performance of your customer engagement activities at each phase of the customer journey. Download your personalised report with results and recommendations to share with your team.
A recent survey of the impact of social media on customer service indicates a structured, integrated social media strategy practiced across departments gives statistically strong results. See why getting the right people together using formal processes is a priority step in the right direction.
Learn how organisations are using social media monitoring tools to offer better customer care and improve performance. This IDC paper describes how enterprise social networks and collaborative CRM solutions adds value to existing customer service processes.
What if your customer service organisation could deliver an unparalleled buyer-focused experience across all channels? Learn how to leverage integrated customer relationship management, analytics, call centre software and other SAP solutions to win over demanding customers.
Need a robust CRM solution for a small team? SAP Digital CRM is for you. Try it for free today. Then after 30 days, choose to continue with a $23 per user per month. It offers robust, enterprise-grade capabilities, it's flexible and scales with your business.
Modern technology offers many opportunities to enrich the experience even further, especially since it is developing at breakneck speed. But what will customer experience look like, say, four years from now?
Enhance your knowledge of SAP software, develop new skills, and bring more expertise to your company. Our full suite of software training and education courses and certifications can help you maximise the power of your SAP solutions.
Reimagine the way you do business with SAP Digital Business Services
Businesses everywhere are transforming into digital enterprises – but it’s not always that easy. SAP Digital Business Services can help guide your transformation journey every step of the way, from strategy to technology implementation and beyond.
Our experts take a holistic approach, helping you identify and implement new processes and capabilities while ensuring your operations continue to run smoothly. We’ll work to make sure your SAP software delivers ongoing, unsurpassed value as you address the evolving demands of the digital economy.