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Success Experiences 

Maximise business outcomes with personalised success plans and resources throughout the entire lifecycle of your SAP solutions.

Fast track the value of your cloud investment

SAP Preferred Success provides a personalised, proactive partnership for the lifetime of your cloud solution. Together, we’ll set – and continuously evaluate – shared goals based on your business objectives and deliver best practices, targeted learning, and prioritized incident handling to help you reach them faster. 

Personalised success plans

Get insight-driven recommendations based on metrics and milestones to help you achieve your business outcomes.

Better user experiences

Improve user experiences by reducing efforts to adopt, test, and validate new innovations.

Exclusive success resources

Access expert resources and digital learning and gain hands-on experience in a collaborative community.

What’s included in SAP Preferred Success?

Accelerate time to value and achieve your desired outcomes faster with a personalised partnership for the life of your solution.


  • Feature adoption planning and success checks: Maintain peace of mind throughout your deployment and optimise the return on your investment.
  • In-depth release guidance: Get help planning for relevant feature adoption to reach desired business outcomes.
  • Targeted training programmes: Empower your key users and administrators with knowledge on relevant topics and best practices.
  • Advanced support and enhanced target SLAs: Receive quicker initial incident response times and expanded resolution targets.
  • Customer success experts: Gain access to exclusive SAP Preferred Success content, resources and planning methods orchestrated by customer success experts to accelerate your cloud adoption.

See how customers are realising business value with SAP Preferred Success

Don’t just take our word for it...


Learn more about the cost savings and business benefits enabled by SAP Preferred Success in this Forrester Consulting study commissioned by SAP.

Get the latest news and trends from experts

John Wagner Jr.
SAP Preferred Success, Procurement, SAP
Procurement’s impact rises with the expanded edition of SAP Preferred Success

Learn how SAP Preferred Success for SAP Ariba solutions, expanded edition, empowers procurement leaders to rethink the status quo.

Chad Crook
Chief Innovation Officer, Cloud Success Services, SAP
Thrive in the cloud with resiliency to realise value and lasting success

In this SAP Sapphire virtual session, learn how SAP Services and Support helps you achieve the full value of your software investment to enable lasting success.

Get even more value from your software investments

Success Experience | Select
Extend the essential and advanced options

Drive innovation with premium services that can help you tackle strategic challenges and business-wide transformation.

  • Drive innovation with hands-on expertise
  • Tackle strategic challenges to transform your business
  • Get a high-touch experience tailored to your individual needs
Explore select experiences
Success Extensions
Get additional pre- and post-go-live services

Benefit from ongoing or one-time, targeted pre- and post-go-live services to help you realise lasting value from your SAP solutions.

  • Choose from flexible prepackaged, predefined services and subscription offerings
  • Get implementation, solution rollout, and ongoing management support across essential, advanced, or select success experiences
Explore success extensions
Success Services
Choose specific services, training, and partners

Select individual services, learning options, and partners that fit your projects and can help you achieve the outcomes that matter most to you.

  • Pick the individual services that best fit your current project needs 
  • Increase your software user adoption and drive greater business outcomes and success
  • Tap into our partner ecosystem for help building, deploying, and running SAP solutions 
Explore success services

Questions? Get in touch!

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