Here at SAP, we’re proud to have been recognized as a Challenger in the Gartner® Magic Quadrant™ for robotic process automation (RPA). This recognition marks an important milestone, as we make our debut in the Gartner Magic Quadrant for RPA. We believe this designation reflects our commitment to providing automation solutions that modernize processes, cut costs, and save time—freeing up employees to focus on more strategic work.

Why is SAP a Challenger in the RPA market?

SAP Build Process Automation was evaluated based on a range of factors, including current customer reviews and key features that address the most common business automation challenges. We believe this recognition as a Challenger validates our customer-centered approach to RPA product development and reaffirms our commitment to delivering solutions designed for the evolving needs of our customers.

SAP Build Process Automation is designed to meet the needs of businesses at every stage of their automation journey, from small-scale projects to enterprise-wide digital transformation. Built as part of SAP Business Technology Platform (SAP BTP), it empowers customers to streamline repetitive tasks, integrate seamlessly with third-party applications, and improve their operational workflows. SAP Build Process Automation supports a variety of use cases across industries, including data entry, customer service, compliance tracking, and more.

What are the must-have capabilities for solutions in the RPA market?

The 2024 Gartner Magic Quadrant for RPA outlines the capabilities that are crucial for any successful RPA solution, such as ease of use, scalability, and robust integrations. We believe SAP Build Process Automation meets these essential criteria, empowering customers to drive measurable results and automate complex business workflows. As more businesses place a higher priority on automation, we’re committed to helping our customers use RPA technology to keep up with changing market demands.

Here are some of the key advantages that we believe set SAP Build Process Automation apart from the competition:

• Pricing: SAP Build Process Automation is included with SAP S/4HANA, SAP BTP, and the SAP SuccessFactors portfolio. It does not incur additional digital or indirect access fees, which is a significant benefit for existing SAP customers. Customers can purchase more capacity and capabilities on a pay-per-use or subscription basis.
• User-friendly platform: Designed with ease of use in mind, SAP Build Process Automation enables business users, not just IT professionals, to build and deploy bots with little or no specialized training. This democratization of automation reduces the time and costs associated with bot development and supports the broader adoption of RPA within organizations of all sizes.
• Product execution:  SAP Build Process Automation enables users to automate a wide range of processes based on natural language inputs—that is, commands given in everyday human language rather than formal computer code. It also provides a governance model for both business experts and professional developers.
• Connection and integration: One of the strengths of SAP Build Process Automation is its ability to connect and automate processes across both SAP applications and third-party tools. These include SAP Integration Suite, SAP Signavio solutions, SAP Business AI, and SAP Build Apps.
• AI and machine learning: Our RPA solution offers advanced AI-driven capabilities like intelligent bot recommendations and adaptive learning. These features make automation faster and more effective by allowing bots to learn from patterns, anticipate needs, and offer valuable insights.
• Deployment flexibility: SAP Build Process Automation supports multiple deployment options, including on-premises, cloud, and hybrid models. This flexibility enables customers to select the configuration that best meets their specific requirements for data privacy, security, and operational efficiency.
• Comprehensive bot library: SAP’s extensive library of pre-built bots and templates covers a wide range of business functions, allowing organizations to start automating processes immediately with minimal setup time. You can start projects more quickly with pre-built processes, automation, and application templates.
• Community engagement:  SAP engages with customers extensively through user and developer communities, a strategic customer program, a customer executive advisory board, and co-innovation and early-adopter programs. We also invest in a global post-sales organization that provides customer support for the entire SAP BTP portfolio.

A commitment to our customers’ success

We’re grateful for this first-time recognition from Gartner and the continued trust of our customers, who inspire us to push the boundaries of innovation in the RPA space. Our new status as a Challenger reinforces our commitment to providing powerful, flexible, and scalable automation solutions that help businesses face the future with confidence.

As we look ahead, SAP is excited to expand our RPA capabilities, integrate even more advanced technologies, and continue delivering solutions that empower our customers to thrive in a rapidly evolving business landscape.