Improve decision making with generative AI
Augment customer support with generative AI, automation and data-driven insights
Use generative AI to create potential responses to customer enquiries, connecting with SAP systems like SAP Concur to connect processes and data. Large language models are used for categorisation, sentiment analysis and urgency assessment.
Faster and personalised processes for customers and employees.
Cost savings from improved operational processes.
Streamlined decision-making to accelerate corrective actions.
Why generative AI and SAP Business AI Platform?
Businesses often grapple with customer support issues such as manual email processing, insufficient customer insights, ineffective data analysis, language barriers, slow response times, lack of automation and adaptability issues. These challenges lead to slower responses, decreased customer satisfaction and inconsistent service quality. Language barriers restrict global reach while manual tasks lead to delays and errors. Limited automation and industry adaptability hamper growth.
Time-consuming manual processes.
Lack of visibility across business units.
Delayed business processes from missing or inaccurate information.
Solving supply chain problems with generative AI on SAP Business AI Platform
By adopting generative AI, AMD enhances sales order management, providing deep analysis of sales order commitments and enhanced clarity on confirmations, product allocations, supply shortages and other critical issues. An AI-powered chat interface simplifies complex supply chain interactions into conversational engagements.
90
%
Reduction in time and cost spent on root cause analysis projected
10,400
Orders analysed each year
3,120
Hours of headcount productivity to be saved each year
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