Manage IT services for SAP Cloud ALM projects
Manage the maintenance phase of your implemented SAP solution. Simplify creation and tracking of incidents and service requests for SAP Cloud ALM projects. Process requests via pre-delivered best practice workflows with a customizing option to adapt your business scenarios. Benefit from your business context by a seamless integration into SAP Cloud ALM. Take advantage of the advanced solution prediction mechanisms.
Overview
Manage the maintenance phase of your implemented SAP solution
Manage the ongoing maintenance of your implemented SAP solution, ensuring optimal performance and long-term reliability. This involves monitoring system health, applying updates, troubleshooting, and making adjustments as business needs evolve. By efficiently managing this phase, you can maximize the value of your SAP investment while minimizing downtime and operational disruptions.
Simplify creation and tracking of incidents and service requests
Easily create and track incidents and service requests for your SAP Cloud ALM project with a simplified, wizard-based approach. This user-friendly interface guides you through the process, ensuring quick and accurate submission, while enabling efficient monitoring of the progress and resolution. Streamlining these tasks boosts productivity and enhances visibility of project-related issues and requests.
Implement pre-delivered best practice workflows
Process your requests using pre-delivered best practice workflows, designed for efficiency and optimized performance. These workflows come with customization options, allowing you to tailor them to your unique business scenarios.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry
Compatibility
Works with
Features
Use the seamless integration in SAP Cloud ALM for implementation and operations
Select your SAP Cloud ALM project, scope, and processes, to create related requests, such as incidents or service requests. Generate tasks like requirements or user stories within SAP Cloud ALM as follow-ups. Incidents are automatically created from alerts raised by SAP Cloud ALM for Operations.
Create incidents and service requests using a multistep creation wizard
Use the multistep creation wizard with rich text formatting (RTF) and built-in solution proposals to quickly create incidents and service requests. Solution suggestions are automatically triggered by the request description, streamlining the process and guiding you towards faster issue resolution.
Create requests by using a guided procedure with the service catalog approach
Organize your services into user-friendly categories. Service-related forms can be loaded based on selection, triggering workflows in SAP Process Automation that include both manual and automated activities, streamlining service delivery and enhancing user experience.
Plans and pricing
All plans include:
Extended Enterprise License
Possibility to use customer specific services, service forms, ITIL processes and integrations.
Custom Services: Analysis of customer specific services, setup of service catalog structure and services, setup of dedicated service forms with individual fields.
Field Values: Analysis and setup of customer specific fields and values.
Custom ITIL Processes: Process discovery workshop, setup of individual ITIL processes with specific workflows, search and attributes - Example: Request for Change, Business Demand
Automation Services: SAP BPA discovery workshop, setup and integration of SAP BPA processes.
Solution Proposals: Source discovery workshop, setup and integration of information sources for solution proposals during request processing
Includes unlimited User Price upon requestPossibility to use customer specific services, service forms, ITIL processes and integrations.
Custom Services: Analysis of customer specific services, setup of service catalog structure and services, setup of dedicated service forms with individual fields.
Field Values: Analysis and setup of customer specific fields and values.
Custom ITIL Processes: Process discovery workshop, setup of individual ITIL processes with specific workflows, search and attributes - Example: Request for Change, Business Demand
Automation Services: SAP BPA discovery workshop, setup and integration of SAP BPA processes.
Solution Proposals: Source discovery workshop, setup and integration of information sources for solution proposals during request processing
Includes unlimited User Basic Enterprise License
Default values for master data such as affected party, interested party, support team, solution category, asset, related sources
Standard incident and service request forms
Best practice process flows for incident and service request
Includes unlimited User Price unavailable in this region- Minimum contract 5 years
Default values for master data such as affected party, interested party, support team, solution category, asset, related sources
Standard incident and service request forms
Best practice process flows for incident and service request
Includes unlimited User
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Application Development and Automation |
| Industry | Cross-Industry |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Download the Solution Brief as PDF
Solution Overview and Service Catalog
Process a New Request as a Processor (YouTube Video)
Publisher
NTT DATA Business Solutions AG
We understand the business of our clients and know what it takes to transform it into the future. At NTT DATA Business Solutions, we drive innovation--from advisory and implementation, to managed services and beyond, we continuously improve SAP solutions and technology to make them work for companies--and for their people. With operations in more than 30 countries, we have enabled thousands of companies to become more efficient and effective over the last three decades. Our more than 13,500 experts around the world will also accompany you on your journey toward a truly intelligent enterprise--wherever you want to start!
