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Sales analytics and status on a sales order overview page supported by SAP software

SAP S/4HANA Retail for merchandise management

Connect retail processes across the entire value chain to increase efficiency and improve the end-to-end customer experience.

Increase efficiency and optimise experiences along the customer journey

Deliver exceptional customer experiences based on real-time customer and sales information by connecting and transforming retail processes across the entire value chain.


Deploy a wide range of SAP S/4HANA capabilities for ERP – from finance, supply chain, and manufacturing to sales and distribution – to transform your business processes with the SAP S/4HANA Retail solution for merchandise management.

  • On-premise, cloud, or hybrid deployment
  • Embedded AI, analytics, and intelligent process automation
  • In-memory database and simplified data model
  • Consumer-grade UX

Key Benefits

Increase business efficiency and agility

Understand every aspect of your business and steer your company in real time to adjust rapidly to changing business needs and trends and take advantage of new revenue opportunities.

Empower employees with real time information

Enable store associates and managers to serve customers effectively with up-to-the-minute product and customer information and actionable insights.

Deliver first-class shopping experiences

Foster product availability and offer value-added services to customers with connected processes powered by real-time customer and sales information.

Key Capabilities

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In-store operations

  • Stay on top of your business with store manager dashboards and real-time business insights 
  • Offer flawless omnichannel store fulfilment with seamless click and collect options 
  • Drive new levels of customer service with real-time inventory, product look ups, and RFID-enabled stock movements

Customer-centric merchandise management

  • Automate assortment management using self-healing reports 
  • Connect to your suppliers effectively with global data synchronisation 
  • Execute retail offers with consistent omnichannel price and promotion information 

Retail supply chain management

  • Manage scarce stock with stock segmentation and supply assignment 
  • Process empties stock using full product bill of materials 
  • Run a verticalized retail business with manufacturing, wholesale distribution, and store retailing on one platform 

Build a business case

SAP is a named Leader in IDC MarketScape

Find out why SAP is named a Leader in the IDC MarketScape: Worldwide Retail Merchandise Operations Management Solutions 2020–2021 Vendor Assessment.

Technical Information

This product is deployed in the cloud and is available as software as a service (SaaS), so you can access your software from any Web browser.

Installation and setup

Follow the setup instructions so you can start running your SAP software quickly and confidently.


Optimise configuration of SAP S/4HANA Retail for merchandise management with our comprehensive configuration guide.


Find out how you can seamlessly integrate SAP S/4HANA Retail for merchandise management with your existing IT landscape.

Get Started

Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.


Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.


Help keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

Security and compliance

Focus on your business and customer relationships, while keeping your data safe and reliable. SAP takes a proactive, predictive approach to maintaining compliance and data security in the cloud and within an on-premise data centre.

Questions? Get in touch!

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