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The Intelligent Enterprise

Intelligent Enterprises use the latest technologies to turn insight into action across the business – in real time. As a result, they accelerate data-driven disruption and process automation, launch new business models, deliver exceptional experiences, and more.

The Intelligent Enterprise Webcast Series

Watch a series of on-demand Webcasts to learn how you can become an Intelligent Enterprise.

Explore the series

Building an Intelligent Enterprise strategy

An Intelligent Enterprise connects experiences and operations using experience management (XM) solutions, a business technology platform, and a suite of applications.

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Intelligent Enterprises connect experiences and operations

They collect real-time insights to improve experiences and operations company-wide using a business technology platform that senses, automates, predicts and responds.

Intelligent Enterprises use X and O data to guide business decisions

By seamlessly integrating experience (X) data with operational (O) data, Intelligent Enterprises are able to continuously optimise and improve, breaking down silos, transforming operations, and thriving in the experience economy.

Intelligent Enterprises turn insight into action to win in the experience economy

As they evolve, Intelligent Enterprises can transform every type of experience, automate every type of process, and stay on the cutting edge of technology to lead in their industry
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Experience

Combine O-data from operations with X-data from experiences to understand how people feel about your products, services, and brand – and why. Our experience management platform can help you anticipate needs, predict actions, and identify ways to improve customer, employee, product, and brand experiences.

Intelligence

Accelerate digital transformation with our business technology platform. Harness intelligent technologies like AI, machine learning, the Internet of Things (IoT), and advanced analytics. Build new applications – and unlock the full power of your data with the SAP HANA in-memory database. 

Operations

Automate your operations and embed intelligence into every process – from customer-facing activities to HR, finance, manufacturing, supply chain, and procurement. Our integration-ready, intelligent suite of applications can help you increase speed and flexibility in all areas of your business.

The Intelligent Enterprise powers the experience economy

4 Traits of Experience Economy Masters

Companies that excel in the experience economy seamlessly interconnect business operations with customer experiences. How do they do it – and what is the recipe behind their success? 

XM platform at work

Find out how Chile’s largest telecom provider, Entel, is using our experience management solutions to assess and improve customer journeys in real time.  

Bridging the experience gap

Eighty percent of CEOs believe their company offers a superior experience, but only 8% of customers agree. Find out how an Intelligent Enterprise strategy can help you bridge the experience gap.

Deliver value across your business

Unlock new sources of growth, close the experience gap, and lead in your industry.

  • Customer Experience
  • Human Resources
  • Finance
  • Supply Chain
  • Spend Management
  • Technology
  • Customer Experience
  • Human Resources
  • Finance
  • Supply Chain
  • Spend Management
  • Technology
Customer Experience

Deliver engaging, trusted customer experiences

You know your company inside and out, but how well do you know your customers? To thrive in today’s experience economy, you need to gain a deep understanding of your customers to deliver optimal experiences. If you don’t, another company will.

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Human Resources

Improve workforce experiences, engagement, and performance

Organisations that deliver great employee experiences achieve better business results and outperform the competition, while those with employee experience gaps can have low morale, poor communication, employee attrition, and barriers to innovation.

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Finance

Launch new business models to ensure financial success

While trust and financial stability are critical to your success, your finance organisation must be able to quickly launch new business models, standardise processes, foster trust, and scale without adding complexity to stay ahead of the curve.

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Supply Chain

Deliver product and service experiences customers want

A great customer experience doesn’t start by chance and end with a purchase decision. To win in the experience economy, you must anticipate, understand, fulfill, and exceed customer desires in real time to deliver an exceptional experience.

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Spend Management

Control every source and category of spend

The accelerating pace of business in the digital age makes it critical to adapt and respond to changes in the marketplace, which can be accomplished with effective collaboration across the organisation and the right spend management tools.

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Technology

Accelerate data-driven disruption company-wide

Businesses that stimulate innovation by adopting advanced technologies and embracing data-driven disruption are positioned to compete – and destined to succeed – in the experience economy.

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Becoming an Intelligent Enterprise: Customer perspectives on transformation

Engaging and empowering the total workforce

Hear how American Airlines is planning to use connected data and intelligent technologies like AI to unlock the full potential of its greatest asset – its people.

Serving up smart and profitable growth

Hear how MOD Pizza, a restaurant chain with 3,500 employees, is gaining real-time visibility into financials and resources – and supporting rapid growth.

Transforming the supply chain with AI

Learn about Microsoft’s plans for using AI and machine learning to proactively manage its supply chain, improve predictive maintenance, and reduce costs.

The future of personalised footwear at adidas

Follow adidas’ planned process for creating personalised, best-fit athletic footwear. Discover how they will design, manufacture, and deliver to individual customer demand – quickly and cost-effectively.

Achieving growth by becoming an intelligent enterprise

Find out how Cirque du Soleil is growing its business by delivering an end-to-end product and maximising the customer experience.  

Three ways to get started

Intelligent Technologies Packages

To augment the capabilities already embedded in SAP flagship applications, we offer two intelligent technologies packages: Silver and Gold. These packages are currently available for SAP S/4HANA, SAP C/4HANA, and SAP SuccessFactors, with more to follow.

SAP Guided Outcomes

SAP Guided Outcomes draw on capabilities and products from multiple lines of business to help you achieve a defined outcome. These goal-oriented packages break down data silos, leverage intelligent technologies, and address complete, end-to-end processes.

Open Innovation

With Open Innovation, you can build next-generation solutions that address a unique need. Co-innovate with our services team or our partners – and find the best ways for your business to use technologies like machine learning, AI, IoT, analytics, and blockchain.

Want to learn more?

The Intelligent Enterprise: The next frontier

Tune into this webcast series to learn how Intelligent Enterprises can design and deliver to demand, drive engagement, automate, innovate – and so much more.

Replay the best sessions from SAPPHIRE NOW

Replay the most popular sessions from SAPPHIRE NOW 2019 – and see how you can use the latest technologies to turn today’s problems into tomorrow’s wins.

Why SAP?

With over 47 years’ experience and expertise in 25 industries, SAP is in a unique position to help businesses transform into Intelligent Enterprises.

Contact us today

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