SAP User Experience Management by Knoa
Boost performance efficiency with user experience management insights
Mine and analyse user behaviour data to proactively maximise the value of SAP solutions across your organisation.
Optimise the performance of your SAP software and the people who use it with the SAP User Experience Management application by Knoa, available for delivery on premise or in the cloud.
- Hybrid deployment
- Measure and manage the user experience
- Make data-driven decisions about user support
- Improve adoption of your enterprise software
Key benefits
Measure user experience with real user behaviour data
Gain a data-driven understanding of how your employees interact with enterprise applications to find specific areas for improvement and take corrective action.
Optimise processes and increase user adoption
Impact employee productivity by identifying opportunities that help improve user training, application usability, business process performance, and compliance.
Support your entire SAP software landscape
Get a complete view of user and application performance across your entire SAP software landscape with front-end monitoring and access to experience metrics.
Key features
Automated collection of productivity metrics
View standard and custom transactionsthat your users use across the SAP software landscape
Track users’ actions and identify performanceissues that they experience or create
Aggregate and analyse user input to generate informative reports for various workstreams
Improved performance through insightful metrics
Identify training opportunities to improve application performance
Adjust operations by fine-tuning business processes
Configure products to achieve full compatibility with global privacy regulations
Successful migration to SAP S/4HANA
Quantify ROI on a small scale before embarking on a full-blown implementation
Identify critical issues that should be addressed while migrating to SAP S/4HANA
Modify outdated, inefficient, and complex processes before moving to a new platform
Management of enterprise solution performance
Measure user effectiveness, quality assurance, training status, and skills for new implementations
Pinpoint issues based on prior performance and take corrective measures during solution upgrades
Provide the information your business areas need to help users meet training and business needs
Assessment of user experiences
Understand the real user experience of how employees interact with enterprise software
Analyse every touch point,including desktops, laptops, mobile devices, and virtual environments
Measure user experience on SAP S/4HANA as well as legacy SAP applications
Technical and security information
SAP provides built-in security features and add-on solutions to help you protect your enterprise. This product is deployed in the cloud and is available as software as a service (SaaS), so you can access your software from any web browser.
Services
Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.
Support
Help keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.
Get started
Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.
SAP Enterprise Support, cloud edition for SAP SuccessFactors HCM
Embedded in every SAP cloud solution at no additional fee, the SAP Enterprise Support, cloud editions offering can help drive your immediate and ongoing success through expert guidance, SAP Enterprise Support Academy, tools, reports, and services.
SAP Preferred Success for HCM solutions from SAP
Our success resources from SAP Preferred Success can help you realise the value of your HCM solutions from SAP, achieve your desired business outcomes, enhance the user experience, and improve business performance and process integration.