SAP SuccessFactors Enterprise Service Management
What is SAP SuccessFactors Enterprise Service Management?
Our AI-driven HR service management solution streamlines case handling, automates processes, and empowers employees with efficient self-service tools.
Provide HR service teams with AI capabilities for case management and empower employees with an enhanced self-service experience. The solution offers:
Intelligent, intuitive self-service tools for quick resolutions
Efficient HR service delivery at scale
Increased HR service management agility and scalability
HR service excellence webinar
Explore this exclusive look at how SAP SuccessFactors Enterprise Service Management is redefining HR service delivery.
Key benefits
Enhance the employee self-service experience
Increase employee satisfaction by providing quick and easy resolutions using intuitive self-service tools and SAP’s AI copilot, Joule.
Boost and scale HR service efficiency
Enhance productivity by enabling HR service teams to work faster and smarter using a unified workspace, intelligent case management, and AI capabilities.
Increase HR agility and scalability
Reduce costs and drive continuous improvement for HR operations using low- and no-code tools for simplified administration and analytics for real-time insights.
Key features
Intuitive self-service
Provide personalised, easy-to-use tools to create, update, and track HR service tickets
Access quick actions, HR policies, and guided experiences while creating tickets, ensuring fast resolutions
Use Joule, our AI copilot, for intelligent answers, actionable guidance, and automatic case creation
AI-driven case management
Centralise HR service delivery with integrated tools in a unified workspace powered by core HR data from SAP SuccessFactors Employee Central
Guide service reps through complex HR scenarios with intelligent case management
Use AI for auto-classification, content summarization, emails, and recommendations to accelerate case resolution
Insights to action
Monitor service operations, identify employee issues, and use actionable insights to optimise processes
Simplify administration using customisable features and low-code tools to manage and scale systems efficiently
Ensure access to up-to-date and accurate HR policies, procedures, and recommendations
Automate HR. Innovate Faster.
Transform your HR operations with smart automation. Join us for expert tips and a live demo.
Technical and security resources
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Help keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.