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SAP Entitlement Management

Simplify entitlement management to deliver a better customer experience

Meet the needs of increasingly savvy consumers by creating innovative business models and solution bundles with ease. The SAP Entitlement Management solution can help you streamline and automate entitlement processes and dynamic authorisation management to support intelligent business scenarios.

  • Multitenant cloud deployment
  • Increased transparency into entitlements
  • Automated processing of a high volume of entitlements

Key Benefits

Increase sales and revenue with greater intelligence

Support subscription-based business models that boost sustainable and recurring revenue streams with an intelligent entitlement management system.

Accelerate innovation and deliver better outcomes

Enable teams to quickly deploy new offers and related entitlements, then track performance to inform and iterate as required.

Let customers get the most value from entitlements

Provide customers a transparent view of their entitlements with a range of relevant self-services, alerts, and reminders.

Key Capabilities

Central entitlement repository

  • Gain up-to-date visibility into entitlements and related product assignments
  • Provide a scalable repository to grow and adjust the business as requirements change
  • Access a complete history of all audits

Entitlement modelling and lifecycle management

  • Define new entitlement models and detail how events affecting them should be processed
  • Assign entitlement models to innovate new offerings with ease and agility
  • Maintain the status of your entitlements throughout their lifetime and define custom alerts

Real-time reporting and analytics

  • Derive customer insight on current, past, and expiring entitlements
  • Provide a user-friendly dashboard
  • Create reports for a specific customer, product, or entitlement and define custom criteria

Build a business case

Using strategic quote-to-cash processes

Learn how to align your quote-to-cash process to the experience economy in this Webinar from Forrester and SAP.

Taking quote-to-cash to the next level

Meet increased customer expectations by evolving your quote-to-cash processes to include agile billing and automated configure-price-quote functionality.

Pricing and Packaging

Deployed in the cloud, this product is available as software as a service (SaaS) through a monthly subscription.

See additional products

Create a complete quote-to-cash experience by pairing SAP Entitlement Management with:


SAP Contract Lifecycle Management

SAP Convergent Mediation by DigitalRoute

Get Started

Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.


Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.


Get the support you need to keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

Security and Compliance

Focus on your business and customer relationships, while knowing that your data is safe and reliable. With a proactive, predictive approach, SAP helps ensure compliance and data security in the cloud and within an on-premise data centre.

Questions? Get in touch!

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