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Omnichannel Demand Sensing Intelligence Solution
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Infosys Limited

Unify omnichannel data for prompt demand sensing, forecasting and actionable insights

This is a cloud-native, AI-powered demand intelligence app built on SAP BDC, leveraging SAP BDC data products, SAP Datasphere, SAP Analytics Cloud, and SAP Databricks. It can serve as the single source of truth for CPG organizations, unifying omnichannel demand signals to deliver near real-time visibility, predictive simulations, lost sales quantification, and actionable insights.

By Infosys Limited

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Benefits

Strengthen demand sensing capabilities

Accelerates demand-driven decision-making by unifying cross-channel demand signals and delivering near real-time insights that help consumer packaged goods companies quickly adapt to changing consumer behavior.

Orchestrate inventory seamlessly across channels

Enables supply planners and inventory managers to proactively plan replenishment across distribution centers, stores, and e-commerce channels using unified, near real-time demand insights. This helps optimize inventory positioning, reduce stockouts and excess inventory, and improve alignment between demand, supply, and order fulfillment processes.

Increase inventory efficiency and product availability

Empowering planners with real-time, AI-powered demand insights that enable proactive replenishment decisions across channels, reducing unnecessary safety stock while improving customer service levels.

Features

Unify omnichannel demand visibility

Enable faster, data-driven commercial decisions by providing the managers, planners with a single, consolidated view of demand across modern trade, general trade, e-commerce, and direct channels.

Control center enabling unified view of omnichannel demand.

Demand workspace insights and machine learning forecasts

Improve planning accuracy and business alignment by leveraging machine language-sensed demand insights to explain forecast variances, uncover root causes, optimize distribution planning, and confidently adjust demand forecasts to changing market conditions.

Demand and forecast insights for planners.

Turn insights into action with integrated agentic AI

Reducing stock-outs and excess inventory by converting demand sensing insights into replenishment actions, proactively identifying inventory shortfalls, recommending replenishment quantities, and creating purchase requisitions in SAP through an AI-driven, user-guided workflow.

Agentic AI capabilities and actionable insights
This solution overview highlights the overall solution offerings.
The control center provides demand insights for planners and managers.
Insights to analyze demand from modern trade, general trade, e-commerce, and direct channels brought together in one consolidated view.
Demand and forecast workspace for root-cause analysis.
Planner view displaying the forecast values and make manual adjustments.
Embedded Joule to retrieve current stock for the product.
Insights to action using Agentic AI to manage potential stockouts.

Plans and pricing

All plans include:

  • Prebuilt SAP data models for selected modules
  • Data ingestion, mappings, and transformations for selected sources
  • Business-ready datasets and analytics views for self-service reporting
  • Role-based access, data policies, and compliance controls included

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  • Free trial for one month
  • Only one user is allowed
  • One data source connection, one standard data product, and one custom data product will be provisioned.

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  • Live and on-demand training for end users, administrators, and managers on platform usage, reporting, and best practices
  • Prebuilt omnichannel data products with unified product, customer, order, inventory, and interaction models across demand and sales cycles with ML forecasting and Joule AI integration

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Technical Information

Technical details

Solution type Extensions and Add-ons
Category Analytics and Planning
Industry Consumer Products
Works with
  • SAP S/4HANA Cloud Private Edition
  • SAP Business Data Cloud
  • SAP Business Technology Platform

Deployment and operations

The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.

Deployment
  • Software-as-a-Service solution This product is delivered online as a subscription service.
  • Integrates with SAP Cloud solutions This product integrates with SAP cloud solutions using standard SAP-approved interfaces and APIs.
  • Cloud Solution This product is designed to be delivered over a network as a cloud service.

terms-and-conditions-url

https://www.infosys.com/terms-of-use/

technical-name

2002004026

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support-email

mailto:Partho_Mukherjee@infosys.com

Resources

Omnichannel Demand Sending Solution Overview

Watch video

Infosys Consumer Packaged Goods Industry Data Products powered by SAP BDC

Watch video

Agentic AI–Powered Omnichannel Demand Intelligence

Watch video

Publisher

Infosys Limited

Infosys Limited, is an Indian multinational corporation that provides business consulting, information technology, and outsourcing services. The company is headquartered in Bangalore, India.

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