SAP Service Cloud Version 2, duplicate detection
Detect duplicate accounts automatically.
Overview
Service agents can leverage the feature that performs a check, comparing the configured fields with the list of existing accounts within the system. As an administrator, they can configure the duplicate check for accounts. Once configured, any new account that is created is checked against the configured fields and the result displays a list of the existing accounts with a confidence score, which enables service agents to take a decision whether or not to proceed with the account creation.
Benefits
- Prevent from creating more duplicate records, improving data accuracy
- Ensure a cleaner database for operations and service requests
Business Value
- 60% reduction in time in detecting potential duplicate service orders by Service FTEs
- 60% reduction in field service mis-dispatch
- Higher customer satisfaction
- Improved data accuracy and governance
Details
Solution type
AI Feature
Compatibility
Works with
SAP Service Cloud
