Quiq Conversational CX: AI Powered Messaging for SAP Service Cloud V2 - WhatsApp and more!
Quiq's AI-powered messaging platform connects SAP Service Cloud V2 with your customers on text messaging, the same way they communicate with family and friends - WhatsApp, SMS and more. Quiq's AI Assistants automatically answer customers' questions with Generative AI and, if an issue can't be solved with AI, offer seamless escalation to human agents working in SAP Service Cloud V2 alongside Quiq's AI Contact Center. A partner that is a member of SAP’s curated startup ecosystem.
By Quiq, Inc.
Overview
Be Where Your Customers Are
Your customers use messaging all the time to text with family and friends. Quiq allows your brand to join the conversation! Quiq supports WhatsApp, Facebook Messenger, SMS, RCS, Apple Messages for Business, Google Business Messages, Instagram, WeChat, Webchat, In-app and also AI Assistants on Voice.
AI Assistants to the Rescue
Quiq uses the latest Generative AI to provide customers with accurate and personalized answers, solving 50% or more of routine questions so that your contact center can easily scale to handle peaks and your agents can focus on more complex issues.
Improved Agent Efficiency
The cost to solve issues in messaging is at least 30% less than phone calls - agents help multiple customers simultaneously with lower handle times. Everyone knows how to send images and video in text, so your agents can immediately understand what a customer is seeing and answer questions faster.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Retail, Consumer Products, Utilities, Travel and Transportation
Compatibility
Works with
Features
Integrated with SAP Service Cloud V2
Quiq broadens the channel coverage of SAP Service Cloud V2 to include all popular messaging channels. With Quiq's standard integration with SAP Service Cloud V2, conversations are mapped to contacts and tickets are created for conversations. Messaging looks just like another channel in Service Cloud
Generative AI Assistants
The latest AI has changed the game, allowing you to interact with your customers with AI unlike anything seen before. Customers ask questions just like they are talking with a human and receive concise, personalized responses.
Designed for Async Messaging
Quiq has re-imagined the traditional synchronous call center in our new digital world. Features like the Adaptive Response Timer and Inactive status allow you to take full advantage of all of the benefits of async, unlike other solutions which have retrofitted messaging on top of a synchronous core.
Plans and pricing
All plans include:
AI Assistant Consulting
Contact Quiq to discuss custom consulting to help build AI Assistants
Price upon requestContact Quiq to discuss custom consulting to help build AI Assistants
Quiq Usage Pool $1 Credit
Purchase Quiq usage credits to be used during an annual contract period. Usage credits are consumed as conversations and other interactions occur with customers
Unit price of conversations and other interactions are determined based upon the number of credits purchased. Discounts apply for larger purchases. Contact us to discuss unit price levels.
Minimum annual usage pool $6,000
Price unavailable in this regionPurchase Quiq usage credits to be used during an annual contract period. Usage credits are consumed as conversations and other interactions occur with customers
Unit price of conversations and other interactions are determined based upon the number of credits purchased. Discounts apply for larger purchases. Contact us to discuss unit price levels.
Minimum annual usage pool $6,000
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Customer Service |
| Industry | Cross-Industry, Retail, Consumer Products, Utilities, Travel and Transportation |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Globalization |
Internationalized for global customers This product has been internationalized to meet the needs of global customers (e.g. the use of Unicode). |
| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
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| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Making It Easy For Companies T0 Have Conversations With Their Customers
How Can AI Make Agents More Efficient
10 Benefits of Messaging for Customer Service
How To Create a Business Messaging Strategy
LLM Powered Assistants
Quiq Demo: Messaging Conversations
Publisher
Quiq, Inc.
Quiq is a trailblazer in the Conversational CX space, revolutionizing how businesses interact with their customers. Leveraging the power of Generative AI and Large Language Models, Quiq automatically resolves conversations across various messaging and voice channels. If a customer’s question is not appropriate for AI automation, Quiq seamlessly passes control to human agents working in Quiq’s AI Contact Center. The world’s leading brands use Quiq’s Automation Studio to design customer experiences based upon leading edge AI technologies.
