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SAP Cloud for Customer

Gain continuous insights into employee satisfaction and well-being

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SAP Cloud for Customer software

SAP Cloud for Customer software

SAP Cloud for Customer software

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SAP Cloud for Customer

Enable sales teams to spend more time in front of customers, empowered with intelligent recommendations to help win deals. The SAP Cloud for Customer solution helps you manage day-to-day sales contacts efficiently by sending and receiving signals between front- and back-office solutions and providing a unified view of customer information.

  • Cloud deployment
  • Unified view of customer information
  • Intelligent recommendations and analytics
  • Mobile features
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Key Benefits

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Sell anytime, anywhere

Make every interaction count on any device. You can engage with your customers in real time, manage your activities, and track performance, even whenoffline.

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Deliver a better customer experience

Engage and connect with customers in a personal and meaningful way, with instant access to back-office data and a complete view of all customer information.

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Empower sales teams with intelligent features

Unlock new opportunities with AI-based recommendations tailored for each deal, while saving time with automatic contact creation and updates to records.

Key Capabilities

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Sales force automation and sales execution features in SAP Cloud for Customer

Sales force automation and sales execution features in SAP Cloud for Customer

Sales force automation and sales execution features in SAP Cloud for Customer

Sales force automation and sales execution features in SAP Cloud for Customer

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Sales force automation

  • Support lead, opportunity, account, and territory management 
  • Manage quotes, orders, and contracts and synchronise customer information across Microsoft Outlook and Google Gmail
  • Avoid end-of-quarter surprises with interactive dashboards and embedded real-time customer analytics

Advanced collaboration features

  • Accelerate sales cycles by enabling close collaboration between sales teams, internal experts, customers, and partners with built-in integration to SAP Jam Collaboration
  • Access back-office quote-to-cash information in real-time with native integration with SAP ERP, SAP CPQ, and SAP Commissions 

Intelligent sales execution functionality

  • Maximise productivity with route optimisation and personalised activity plans for each visit 
  • Optimise store execution and buying experiences with recommendations on shelf placement and product promotions
  • Analyse productivity, trends, and competitive pricing, and define improvement plans

Technical Information

This product is deployed in the cloud and is available as software as a service (SaaS), so you can access your software from any Web browser.
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Configuration

Optimise configuration of SAP Cloud for Customer with our comprehensive configuration guide.

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Integration

Find out how to integrate SAP Cloud for Customer with your existing IT landscape.

Pricing and Packaging

Deployed in the cloud, this solution is available as software as a service (SaaS) through a monthly subscription, based on the number of users.

See additional products

Engage customers in more meaningful ways and help sales teams form powerful personal connections, delivering quotes and proposals across all channels.
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SAP Intelligent Sales Execution

Enable your team to deliver revenue growth by streamlining customer engagement, pipeline management, coaching, and forecasting.

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SAP CPQ

Empower your sales team and partners to offer complex product configurations, optimised pricing, and great-looking proposals quickly.

Get maximum value from SAP Cloud for Customer

Jump-start your SAP solution implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.
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Services

Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.

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Support

Get the support you need to keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

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Security and Compliance

Focus on your business and customer relationships, while knowing that your data is safe and reliable. With a proactive, predictive approach, SAP helps ensure compliance and data security in the cloud and within an on-premise data centre.

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