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Customer Experience

Elevate relationships by listening and engaging with customers in real time

Drive profitability and customer loyalty by establishing a 360-degree view of utilities customers and delivering personalised offers at each moment through their preferred channel and device.

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Marketing As Growth Driver

Understand the true intent of the customer and deliver contextually relevant experiences across marketing channels.

Empowering Sales to Sell More

Enable your sales force to deliver exceptional customer experiences and sell energy, water, service, and products anywhere through any channel.

Customer Service Excellence

Achieve customer service excellence with every service interaction across every channel.

Omnichannel Commerce

Meet customer needs by optimising the digital commerce experience across channels and devices.

Get the facts

24%

increase in revenue with an increase in cross-sell rates.

SAP Performance Benchmarking

30%

more qualified leads closed by tracking leads, prospects stages, and status in real time.

SAP Benchmarking

50%

reduction of time-to-market phase.

enviaM and MITGAS case study

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