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SAP Trust Center

Find the information you need on cloud performance, security, privacy, and compliance.

Data Protection and Privacy

We respect individual privacy. Special policies and data processing agreements with our sub-processors help us abide by all relevant laws worldwide.

Privacy at a Glance

Learn how SAP respects and protects the rights of individuals, their information, and what regulations we comply with. The British Standards Institution has certified SAP processes regarding data protection and privacy.

Data Processing Agreement

SAP signs data processing agreements with each of our cloud services providers.  These agreements mirror the terms of SAP’s customer-facing data protection agreement and include the standard contractual clauses (SCCs). SAP implements and maintains technical and organizational measures to adequately protect personal data.

CJEU judgement C-311/18 (Schrems II)

Read SAP’s statement on the ruling of the European Court of Justice on Schrems II regarding the international transfer of personal data to third countries.

Data Protection Management System

To demonstrate our compliance obligations with data protection and privacy laws, SAP has implemented a wide range of measures – such as a data protection management system (DPMS) – to help protect data controlled by us and our customers.

Line of Business Data Protection Guidelines

The basis for our Data Protection Management System is a set of company-wide data protection guidelines, function-specific work instructions, and a worldwide network of data protection representatives.

Internal Data Protection

SAP regularly trains all employees and verifies a high level of data protection awareness with regular audits in more than 100 locations worldwide every year.

Data Protection Management System Certificate

Accredited by the British Standards Institution (BSI) of London, the certification is based on British Standard 10012, the standard for personal information management systems. Audit details and results are made available to all customer through the annual customer audit report.

Additional access to support documents

My Trust Center

Customer access to additional information:

The support portal addition of the SAP Trust Center extends the public offering by granting access to additional documention available only to SAP customers
and partners with a valid SAP user ID.

  • SAP’s sub-processors list
  • Data protection & privacy for SAP products, cloud services, professional services, and support
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