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Latest insights from SAPPHIRE NOW

Watch SAPPHIRE NOW Reimagined sessions to see how becoming an intelligent enterprise can help you build resilience and succeed in times of crisis and recovery.

SAP Executive Board Questions and Answers

Watch the replay as SAP Executive Board candidly answer your questions.

Welcome to the Services and Support Channel

As the enabler of the Experience Company powered by the Intelligent Enterprise, SAP Services and Support helps our customers run at their best. We enable customer success through SAP solution expertise and industry insights developed from 48 years of on-site and off-site delivery experience working across 25 industries.

Our services, support, and tools guide, simplify, and accelerate our customers’ move towards an Experience Company that delivers best-in-class experiences to its end-customers.

Learn more about our Services

Essential business services from SAP

Essential business services from SAP support you in managing risk and driving continuity during uncertain times. 

Learn how experience management and other services can support your front office operations

Find out more about the essential business services from SAP to help support your front office operations.

Discover how SAP’s end-to-end supply chain services can keep your business up and running

Find out more about the essential business services from SAP to help support your supply chain.

Explore how SAP can help you to optimize your back-office operations

Find out more about the essential business services from SAP to help support your back-office operations.

Learn how SAP can help you to build resilience with essential operations

Find out more about the essential business services from SAP to help support your essential operations.

Corning’s HR innovation journey with SAP Services and Support

Learn how Corning Inc. has reinforced business continuity with their strategic programs during this transformational time in history. Discover how Corning Inc. has partnered with SAP Preferred Success and SAP Services to embrace their integrated talent management system built for a strong workforce.

American Air Filter transforms to an Intelligent Enterprise with SAP's Customer First approach

American Air Filter wanted to better serve its customers by modernizing and standardizing its business processes and systems. With the help of a “dream team” of talented professionals from AAF, SAP, and SAP Partner Allgeier and a Customer First approach, the company embarked on an intelligent enterprise transformation with SAP Cloud solutions.

Discover the future of AI-driven automated support

Learn how innovation and automation in support are accelerating time to business outcomes for our customers. Discover how artificial intelligence and machine learning are automating support processes for SAP applications. Experience how AI-driven support is helping SAP customers driving fast, accurate answers.

Get an overview of the SAP Enterprise Support guides program

Learn how to realize the power of SAP S/4HANA and the Intelligent Enterprise with the help of the SAP Enterprise Support guides program. This program provides guidance in an efficient and programmatic approach for the full project life cycle.

Explore support offerings, programs, and services through the SAP Support Portal

Leverage the SAP Support Portal for news, details on support offerings, programs, and services, and access to Next-Generation Support channels, tools, and applications. A simple structure with six key topic areas allows support users to easily navigate the portal and find information.

Speak with a product support manager with the Schedule a Manager service

Leveraging the Schedule a Manager service allows you to speak directly with a product support manager from SAP to help avoid or manage potential service exceptions, on your incidents. Schedule a Manager is available in the SAP ONE Support Launchpad for high priority incidents that fulfill certain business rules, at no additional cost.

Use Product Support Accreditation efficiently interact with SAP support

Leveraging Product Support Accreditation allows you to become familiar with the accurate ways to interact with Product Support from SAP. By completing the accreditation you are enabled and empowered to interact with Product Support in the most efficient way.

Celebrating the SAP Cloud ALM launch

SAP celebrates the launch of its Application Lifecycle Management platform for the Intelligent Suite.

Becoming an Intelligent Enterprise with Focused Build for SAP Solution Manager

Learn from this video how Focused Build for SAP Solution Manager 7.2 has helped KWS SAAT to simplify processes for their users - harvesting success, together.

Deploy integrated requirements with SAP Solution Manager

Learn about the integration of project management and the functional scope of your implementation project. Cut project costs by leveraging this integration.

What is the SAP S/4HANA Movement?

Establish SAP S/4HANA as the digital core of your intelligent enterprise to optimize the relationship between your data, processes, transactions, and revenue. The SAP S/4HANA Movement helps you understand the value of moving to SAP S/4HANA and provide the solutions, tools, content, and services that help ensure its successful deployment.

How is Intelligent ERP different from your legacy ERP?

Hear how to emerge stronger using Intelligent ERP systems that legacy ERP can't manage. IDC VP Mickey North Rizza explores the advantages of Intelligent ERP in the post-Covid-19 era. Navigating rapid change with deep coordination of business networks and functions across integrated global systems.

Delivery Hero is scaling for growth with SAP S/4 HANA and SAP Cloud Platform

What started as a start-up, soon become one of the largest delivery networks in the world. Delivery Hero is relying on SAP S/4 HANA, SAP Concur, SAP Ariba, and the SAP Business Technology Platform to scale it´s business processes for growth and enable employees to make smart decisions every day.

Align on vision and strategy with SAP S/4HANA Simulation by Baton Simulations

Experience the power of real-time enterprise collaboration – in a fun environment – as teams compete against each other to solve real business problems with the only simulation that runs on a live SAP S/4HANA system. Enable your teams to get hands-on experience within a true-to-life competitive business setting.

Plan the path forward with SAP S/4HANA Cloud

In a world that never stands still, standing apart from the competition is increasingly difficult. Watch this video to learn how SAP S/4HANA Cloud helps businesses in any industry keep pace and rise to the challenge.

Make the move to SAP S/4HANA with SAP Advanced Deployment

As a turnkey offering for SAP-led engagements, SAP Advanced Deployment service simplifies and accelerates your deployment of SAP S/4HANA, helping your company to transform into an Intelligent Enterprise.

Discover the SAP Enterprise Support guides program

Learn how to realize the power of SAP S/4HANA and the Intelligent Enterprise with the help of the SAP Enterprise Support guides program. This program provides guidance in an efficient and programmatic approach for the full project life cycle.

Sensirion is an Intelligent Enterprise with SAP

Sensirion, a Swiss sensor company, wanted to stay ahead of the curve to keep up with their customers' rapidly changing needs building the Internet of Things. That could only happen if data moved seamlessly across all their systems. Learn how Sensirion became an intelligent enterprise with SAP, ready to meet the demands of the future.

Partnering with SAP to transform the employee experience

Watch how SAP helped luxury retailer Chalhoub Group integrate SAP SuccessFactors and Qualtrics to access both operational data and experience data and identify and close employee experience gaps. Thanks to the Customer First approach, Chalhoub Group has benefited from SAP´s proven HR innovation credentials and a simple, unified experience.

Transforming into an Intelligent Enterprise with SAP's Customer First approach

American Air Filter wanted to better serve its customers by modernizing and standardizing its business processes and systems. With the help of a “dream team” of talented professionals from AAF, SAP, and SAP Partner Allgeier and a Customer First approach, the company embarked on an intelligent enterprise transformation with SAP Cloud solutions.

Delivering on a promise to feed the nation

Brakes is a B2B food delivery service and a leading supplier to the food service sector in the UK. In the light of COVID-19, Brakes decided to directly sell products to consumers using a new B2C channel.

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