July 14, 2020
Time: 1:00 PM PT
Duration: 1 hour
2020 has been a year of crisis and reset, but also a year of learning, innovation, empathy, and resiliency. Faced with tremendous change, businesses are reinventing processes and reimagining their products and services in order to double down on their customers – their most important asset.
Engaging with customers, understanding their changing needs, maximizing value delivery, providing excellent service, and leveraging technology innovation are all essential steps as organizations navigate the new normal and chart out a path to a “better normal” for business success.
In this webinar, guest speaker Kate Leggett, VP and Principal Analyst at Forrester Research, and Esteban Kolsky, Chief Strategy Officer for SAP CX, will discuss key learnings from the pandemic crisis and how companies can transform their sales and service capabilities as they look ahead to the future.