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Customer Snapshot: Overview

Chatbots have been around for 50+ years

The lines between artificial and human intelligence are becoming blurred as bots are evolving through natural language engines. Through an innovative partnership with SAP, Kore Inc. has created a platform that harnesses bot magic so people can now interact with their “things” – to make every aspect of business simpler, more satisfying, and more productive. 

Kore Inc.

Customer Website

Line of Business
Platform and Technology, Service

SAP Solutions
SAP Cloud Platform

Orlando, Florida, USA

Number of Employees

Professional Services

Visionary Themes

Digital Economy, Run Simple, Run Live, Internet of Things (IoT)


Kore creates bots of all types. From smart bots that prevent disasters by monitoring air quality in mines or structural integrity of trees and bridges, to chat bots that turn on your thermostat when you’re close to home. Kore aims to provide businesses with the best pre-coded Natural Language Processing engines (aka: Bot) imaginable.

Customer Snapshot: Business Model


Connecting People to Technology

Kore creates an enterprise messaging platform that connects teams with the apps and services they use, all while keeping the information safe and secure.

Count on Kore bots to get things done.


The people behind Kore believe even the tiniest message has power – power to help people connect, collaborate, take action, and fundamentally change our relationship to technology. The Kore team is building a comprehensive communication and productivity solution that businesses need, with a simple and intuitive interface users love.

Talking with systems like they are people.

Kore’s bots are intelligent so people can do multiple tasks in one place. Now users can maximize the benefits of calendars, media, and other mission-critical business tools such as Google and Twitter so they can be more productive and have a more satisfying experience. In 2016, Kore launched a new personal assistant product to provide an out-of-the-box solution for companies looking to implement natural language chat solutions.

Customer Snapshot: Success Strategy

Bots Out of the Box

Kore’s out-of-the box solution enables businesses to power their own systems with AI and IoT technology using the pre-set bots in their systems, without having to worry about the expertise of writing code.

Kore seamlessly integrates with dozens of apps and services so teams can receive alerts and notifications and then quickly take action all within the app. Their industry-leading messaging system gives the sender complete control over how their messages are delivered, accessed, and shared. Kore enables companies to increase productivity, reduce risk, and meet compliance requirements.

If you look at the tools that we use and the work that we do, we are spending a lot of time with mobile apps, Web applications, email, and text messages. With these innovations come a lot of distractions that are shifting our energies away from getting work done. – Sam Lakkundi, senior vice president and CIO, Kore, Inc.

The Challenge


Giving a Voice to Mountains of Data

The Internet of Things makes large volumes of data available, but companies are actively seeking ways to optimize that data for everyone’s advantage. Kore Inc. has the bots that allow users to communicate with those systems through natural language as if they are speaking to well-informed coworkers.

Kore’s main objective was to help customers with a complete digital transformation. What this monumental task needed was a scalable cloud-based solution to interpret captured data and create alerts to trigger action items.

Predictive maintenance bots can change the future.

We’ve quickly reached the point where having an app for everything is more overwhelming than helpful both at work and in our personal lives. The solution is clearly bots, but building bots for the enterprise – that go beyond fancy notification systems to provide significant value is unchartered territory for most developers, and that presents a challenge. – Raj Koneru, CEO, Kore, Inc.

Enter SAP

Empowering Tomorrow’s Bots with the Right Partnership

Kore partnered with SAP to enable a new layer of intelligent action to their on-site sensors that can make life easier for customers and ultimately help save the environment and save lives. The ability of SAP Cloud Platform to quickly build systems and connect heterogeneous systems made SAP an ideal co-innovation concept partner.

Enabling the Internet of Things to make life easier.

Enter SAP: The SAP Experience


From Sensors to the Cloud in Under 2 Months

In just 52 days, the team built a platform for live implementation of bot sensors that can alert the users based on their specific triggers. They could connect with the power of SAP Cloud Platform to all the different systems in the cloud and on premise.

When your thermostat sends you a text…

Better Business

Preventing Disasters and Saving the Environment

Kore’s bots aren’t just conversing with users and streamlining workflow. Kore’s network of sensors are combining with the bots and SAP to make great strides in preserving the environment.


In forests, sensors monitor the health of trees to determine which ones can be saved and which can have a new life in the form of paper before they fall. In mines and on bridges, sensors analyze air quality and send information back through the cloud to prevent disasters. Workers are safer and public structures are sounder as a result of this innovative partnership.

Preventing disasters with smart bot technology.


Saving bridges and potential lives with bots.

With SAP Cloud Platform, we are able to bring the Internet of Things to life. Our bots and sensors are making a difference in peoples' lives and indeed changing the world. That makes me proud. – Sam Lakkundi, Chief Information Officer and The Vice President , Kore Inc.

Better Business: Benefits

Adding a Human Side to IoT

Kore is now able to connect people with machines through human language to achieve more with far less effort. With data flowing through the cloud-based systems, Kore can easily meet compliance standards with regard to protecting sensitive information, data tracking, and analysis.

Keeping tabs on water quality to keep people safe.


ready-to-use bots performing


of tasks

Better Business: Run Simple


The Power of Bots

Kore helps their customers Run Simple by using the power of SAP Cloud Platform to add a human element to technology while successfully running a connected world in the Internet of Things. Kore’s bots allow businesses to speak in their own language, simplifying complex tasks using natural language.

Looking after the earth too…

Internet of Things (IoT)
Internet of Things (IoT) is the vast network of devices connected to the Internet, including smart phones and tablets and almost anything with a sensor on it – cars, machines in production plants, jet engines, oil drills, wearable devices, and more. These “things” collect and exchange data. IoT and the machine-to-machine (M2M) technology are bringing a kind of “super visibility” to nearly every industry. Imagine utilities and telcos that can predict and prevent service outages, airlines that can remotely monitor and optimize plane performance, and healthcare organizations that can base treatment on real-time genome analysis. The business possibilities are endless.  
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