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SAP Quality Awards for Customer Success

Celebrating customer success and excellence in software implementations

The prestigious SAP Quality Awards for Customer Success celebrate and recognize customers who have excelled in the implementation of their SAP software solutions by using SAP's ten quality principles to:

  • Effectively plan, execute and manage their implementations
  • Achieve fast, low-cost implementations – and meet today’s demand for rapid time to value
  • Simplify business processes and deliver significant business benefits to their organization

2023 Award Categories

Find out which of the award categories best fits your implementation profile.

All SAP customers with successful implementations of any SAP product can submit a nomination for the SAP Quality Awards for Customer Success as long as they have gone live and been in productive use between two and eighteen months prior to submission.  The project size, duration and effort as well as the solution(s) in scope should be considered in order to determine the most appropriate category.

Rapid Time to Value

Two of the three criteria should be met in order to apply in this category:

  • <  600 users
  • <  7 months project duration
  • <  1.000 person days estimated implementation effort *

Business Transformation

Two of the three criteria should be met in order to apply in this category:

  • >  500 users
  • >  6 months project duration
  • >  900 person days estimated implementation effort *

Sustainability

The following two criteria should be met in order to apply in this category:

SAP Quality Awards for Customer Success Winner Benefits

  • Gain recognition within their own organization for best-in-class project excellence
  • Gain recognition in the SAP community as a thought leader for implementation best practices and collaboration around quality
  • Ease financing for future IT projects
  • Will be celebrated in external announcements and participate in press activities with their local SAP market unit  
  • Have the opportunity to attend the SAP Quality Awards for Customer Success ceremony
  • Receive an SAP Quality Awards for Customer Success winner logo for use on the winning organization’s website and in external communications
  • Receive an SAP Quality Awards for Customer Success winner plaque
  • Market Unit Winners also automatically qualify for entry to the regional SAP Quality Awards for Customer Success. The date of the next regional SAP Quality Awards for Customer Success is yet to be determined.

* The 2021 cycle was the last Regional Winner competion. Starting in 2023, the Quality Award will only be a local Award in the MEE countries.

The prestigious SAP Quality Awards for Customer Success celebrate and recognize customers who have excelled in the implementation of their SAP software solutions by using SAP's ten quality principles to:

  • Effectively plan, execute and manage their implementations
  • Achieve fast, low-cost implementations – and meet today’s demand for rapid time to value
  • Simplify business processes and deliver significant business benefits to their organization

2023 Award Categories

Find out which of the award categories best fits your implementation profile.

All SAP customers with successful implementations of any SAP product can submit a nomination for the SAP Quality Awards for Customer Success as long as they have gone live and been in productive use between two and eighteen months prior to submission.  The project size, duration and effort as well as the solution(s) in scope should be considered in order to determine the most appropriate category.

Rapid Time to Value

Two of the three criteria should be met in order to apply in this category:

  • <  600 users
  • <  7 months project duration
  • <  1.000 person days estimated implementation effort *

Business Transformation

Two of the three criteria should be met in order to apply in this category:

  • >  500 users
  • >  6 months project duration
  • >  900 person days estimated implementation effort *

Sustainability

The following two criteria should be met in order to apply in this category:

SAP Quality Awards for Customer Success Winner Benefits

  • Gain recognition within their own organization for best-in-class project excellence
  • Gain recognition in the SAP community as a thought leader for implementation best practices and collaboration around quality
  • Ease financing for future IT projects
  • Will be celebrated in external announcements and participate in press activities with their local SAP market unit  
  • Have the opportunity to attend the SAP Quality Awards for Customer Success ceremony
  • Receive an SAP Quality Awards for Customer Success winner logo for use on the winning organization’s website and in external communications
  • Receive an SAP Quality Awards for Customer Success winner plaque
  • Market Unit Winners also automatically qualify for entry to the regional SAP Quality Awards for Customer Success. The date of the next regional SAP Quality Awards for Customer Success is yet to be determined.

* The 2021 cycle was the last Regional Winner competion. Starting in 2023, the Quality Award will only be a local Award in the MEE countries.

Eligibility and Criteria

If your organization is based in or has been served by one of the following SAP market units / geographies, you can apply for the SAP Quality Awards for Customer Success:

  • Austria
  • Central and Eastern Europe (Albania, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Hungary, Moldova, Poland, Romania, Serbia, Slovakia, Slovenia, Montenegro, and Ukraine)

  • Germany
  • Italy
  • Switzerland

Entry and Evaluation Criteria for 2023

  • The SAP Quality Awards for Customer Success are open to all organizations with successful implementations of any SAP product.
  • The SAP implementation must have gone live and be actively used by the business or organization between 2 and 18 months before the award submission.
  • The implementation must include products from SAP’s solution portfolio where business users are impacted, whether implemented On Premise or in the Cloud.
  • Only projects that have not been nominated for the SAP Quality Awards for Customer Success in previous years are eligible. Customers must be served by an SAP market unit.
  • Only customers can apply. Implementation partners cannot apply on behalf of customers.
  • Customers can apply in several categories, provided the entries are for different SAP projects.
  • Each nomination may only be submitted in the SAP market unit that serves the customer or the main location for the implementation.
  • Applicants must be available for follow-up phone calls and potentially for a visit, if required during the evaluation process.
  • Winners must be available for interviews and press activities supporting the award events.
  • All answers on the questionnaire must be completed in English.
  • Changes to the applications will not be accepted after the submission deadline set by the market unit in which the nomination is submitted.

  • Adherence to quality principles: How does your nominated project address SAP's 10 quality principles? Applicants should demonstrate how these principles of quality have been realized, including the key performance indicators used. Guidelines on what to include have been provided for all 10 quality principles in the questionnaire.
  • Time and cost of implementation: What project initiatives were employed to reduce total cost of implementation (TCI), total cost of ownership (TCO), and implementation time?
  • Business benefits: What business benefits have been achieved as a result of the implementation?
  • Completeness of answers: All questions must be answered (in English) to achieve the highest possible score.
  • Conciseness of answers: Answers should be as precise as possible with focus on how quality excellence was achieved in each area.

How to apply

Please check the timeline for closing dates in the market units. SAP customers must submit their nomination online to be eligible.

After nomination period closure, shortlisted customers will be invited to present their project in a 45 minute webcast session to an independent judging panel.

Timeline

Due to the Covid-19 pandemic each SAP market unit across MEE is assessing whether they will run the SAP Quality Awards for Customer Success competition in 2023. The table below will be updated with the key dates for each SAP market unit once confirmed. When the submission period is closed for the confirmed SAP market units, the shortlisted candidates will present their projects in a 45 minute virtual session to an independent judging panel to determine the winners.

 

Market Unit Nomination Start Nomination period closes   Shortlisted candidates present nominated project   Winners announced
Austria January 2, 2023 July 31, 2023    
CEE January 2, 2023 June 30, 2023 July 1 - September 30, 2023 October 2023
Germany January 2, 2023 February 28, 2023 March 21 – April 1, 2023 April 14, 2023 
Switzerland December 5, 2022 February 3, 2023    
         

SAP Quality Principles

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Learn about our 10 principles of quality

Achieving excellence is based on proven methods, effective tools, experience,and good judgment. SAP has the tools and the expertise to achieve excellence consistently.

2021 Regional Winners

Congratulations to all! Many companies submit excellent implementation projects for the SAP Quality Awards every year and we would like to thank all participating customers for their nominations as well as their implementation partners. The local winners will be announced here as the winners are selected.

Business Transformation Category

Grand Winner

  • Polyserve Fertilizers & Chemicals supported by SOLEX

Winners

  • Asahi CE & Europe Services s.r.o. supported by Success Solutions s.r.o.
  • Emirates National Oil Company Limited (ENOC) supported by Ernst & Young
  • Pfinder KG supported by Innovabee GmbH
  • Prinzhorn Holding GmbH supported by SAP Services

Rapid Time to Value Category

Grand Winner

  • Kongsberg Automotive GmbH supported by Promerit AG

Winners

  • Galenika d.d. supported by Enetel solutions d.o.o
  • CHEMANOL (Methanol Chemicals Company) supported by Al Bilad Arabia
  • Partners Group AG supported by SAP ServicesDigital Pioneer Category 

Digital Pioneer Category

Grand Winner

  • Martur Fompak International  

Winners

  • TOUS supported by Seidor
  • Kanton Zürich supported by SAP Services
  • La Doria supported by Capgemini Italia
  • Shoprite Checkers
  • Uniper IT GmbH supported by SAP Services

S/4 HANA Move Category

Grand Winner

  • JT International S.A. supported by SAP Services

Winners

  • Dangote Cement 
  • FIMER supported by ALTEA UP
  • Ayuntamiento de Madrid supported by Minsait

Business Transformation Category

 

Grand Winner

  • NEUROTH INTERNATIONAL AG supported by Innovabee.

Winners

  • PALFINGER AG supported by ITSDONE Applications
  • AGRANA Beteiligungs-AG supported by SAP
  • ZKW Group GmbH supported by Apsolut
  • ASFINAG Maut Service GmbH supported by Tietoevry Austria
  • Zumtobel Group AG supported by Accenture
  • Frutura Obst & Gemüse Kompetenzzentrum GmbH supported by Axians ICT Austria

 

Business Transformation Success Factors Category

 

Grand Winner

  • Prinzhorn Holding GmbH supported by SAP.

Winners

  • Pfeifer Holding GmbH supported by CNT Management Consulting
  • Gebauer & Griller Kabelwerke GmbH supported by Flexso for People
  • Raiffeisen Bank International AG supported by Empleox

 

Rapid Time to Value Category

 

Grand Winner

  • SAATBAU LINZ eGen supported by b4b

Winners

  • SIGNA Holding GmbH supported by scc EDV-Beratung AG
  • AGRANA Beteiligungs-AG supported by SNAP Consulting
  • Zumtobel Group AG supported by SAP

Business Transformation Category

 

Grand Winner

  • Asahi CE & Europe Services s.r.o. supported by Success Solutions

Winners

  • METINVEST Holding, LLC supported by Metinvest Digital, LLC
  • MODIS BULGARIA EOOD supported by Digital Lights Ltd.
  • Monbat AD supported by Digital Lights Ltd.
  • PKO Bank Polski supported by Accenture

 

Rapid Time to Value Category


Grand Winner

  • Galenika d.d. supported by Enetel solutions

Winners

  • ALKALOID AD - Skopje supported by b4b d.o.o.
  • ANWIM S.A. supported by SI-Consulting sp. z o.o.
  • PERN SA supported by KPMG Advisory sp. z o.o.

Business Transformation Category


Grand Winner
  • SYCOR GmbH supported by Walldorf Consulting AG
Winners
  • PricewaterhouseCoopers GmbH WPG supported by PwC GmbH WPG and SAP Deutschland SE & Co. KG
  • AUDI AG supported by SAP Deutschland SE & Co. KG and XL2 GmbH
  • CANCOM SE supported by SAP Deutschland SE & Co. KG
  • CLAAS KGaA mbH supported by LogiPlus Consulting GmbH
  • The Goodyear Tire & Rubber Co supported by SAP Deutschland SE & Co. KG

 

Business Transformation S/4HANA Category


Grand Winner
  • Pfinder KG supported by Innovabee GmbH
Winners
  • Boehringer Ingelheim GmbH supported by CNT Management Consulting GmbH
  • Enercon IT Service GmbH supported by smartShift Technologies GmbH
  • E.ON SE supported by SAP Deutschland SE & Co. KG
  • Mercedes-Benz AG supported by SAP Deutschland SE & Co. KG

 

MU Category - Ariba


Grand Winner
  • Uniper SE supported by SAP Deutschland SE & Co. KG
Winners
  • BITZER Kühlmaschinenbau GmbH supported by apsolut GmbH
  • KUKA AG supported by apsolut GmbH

 

Rapid Time to Value Category


Grand Winner
  • DMK Deutsches Milchkontor GmbH supported by Implement Consulting Group
Winners
  • Land Rheinland-Pfalz supported by SAP Deutschland SE & Co. KG 
  • FingerHaus GmbH supported by B4B Solutions GmbH
  • SABO-Maschinenfabrik GmbH supported by B4B Solutions GmbH
  • Lapp Service GmbH supported by SAP Deutschland SE & Co. KG

Business Transformation Category

 

Grand Winner

  • IBSA supported by Altea UP                                                                                                                      

Winners

  • Cornaglia Group supported by Altea UP                                    
  • Gewiss supported by Ccelera                                                         
  • Sintetica supported by Techedge                            

 

Rapid Time to Value Category

 

Grand Winner

  • Q8 supported by Techedge

Winners                                                         

  • Acciaieria Arvedi supported by Regesta LAB
  • Ecopol supported by Florece One
  • Riri supported by H.T. High Technology                      

Digital Pioneer Category

 

Grand Winner

  • METLAC Group supported by Digix Plus                                                                                                                   

Winners

  • BCS Group supported by Altea UP
  • Bludigit supported by Syskoplan Reply
  • Ligabue supported by Ccelera                                                        

Business Transformation Category

  • JT International S.A., supported by SAP 
  • WWZ Energie AG, supported by Innflow AG
  • Corner Banca SA, supported by Deloitte Consulting

 

Rapid Time to Value Category

  • Partners Group AG, supported by SAP 
  • Chain IQ Group AG, supported by AGILITA AG
  • Bachem AG, supported by CNT Management Consulting AG

 

Digital Pioneer Category

  • Kanton Zürich, supported by SAP 
  • BenLink AG, supported by Sybit GmbH
  • Stadtverwaltung Zug, supported by SAP 
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