The scenario consists of the following user interaction steps:
E-Selling
The benchmarks focus on typical online catalog activities as performed by regular Internet catalog users (B2C) and direct order input by professional users (B2B).
This suite replaces the online store benchmark.
Interaction Center
The SAP CRM Interaction Center Benchmark focuses on typical interaction center activities, using the functions designed for the IC WebClient.
User Interaction Steps of the Interaction Center Benchmark Scenarios
SAP IC Standard Application Benchmark Results:
Two-tier Internet Configuration, SAP Customer Relationship Management 2005
| Date of Certification (mm/dd/yyyy) | Technology Partner | Number of IC Users | Average Online Response Time (sec) | Number of Customer Interactions/ Hour | Operating System - Release | RDBMS Release | SAP Release | Central Server | Number of processors | Number of cores | Number of threads | CPU Type | CPU Speed (MHz) | Cache | Central Server Memory (MB) | Certification Number |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 12/13/2007 | Dell | 420 | 0.44 | 15772 | Windows Server 2003 Enterprise Edition | SQL Server 2005 | SAP CRM 2005 | Dell PowerEdge Model 6850 | 4 | 8 | 16 | Dual-Core Intel Xeon 7140M | 3400 | 16 KB L1 cache, 1 MB L2 cache per core, 16 MB L3 cache per processor | 65536 | 2007076 |
| 10/4/2006 | Dell | 310 | 0.83 | 11229 | Windows Server 2003 Enterprise Edition | SQL Server 2005 | mySAP CRM 2005 | Dell PowerEdge Model 6850 | 4 | 8 | 16 | Intel XEON 7040 | 3000 | 16 KB L1 cache and 2 MB L2 cache per core | 32768 | 2006078 |
| 09/07/2006 | Dell | 275 | 1.86 | 9108 | Windows Server 2003 Enterprise Edition | SQL Server 2000 (32-bit) | mySAP CRM 2005 | Dell PowerEdge Model 6850 | 4 | 8 | 16 | Intel XEON 7040 | 3000 | 16 KB L1 cache and 2 MB L2 cache per core | 32768 | 2006076 |