The benchmark covers the following scenarios:
- . Logon
- . Choose profile S01Telephony
- . Choose Identify Account
- . Enter Telephone number and choose Search Account
- . Choose Confirm
- . Choose Interaction Record
- . Enter Reason, Description, Status
- . Enter Notes text and choose End
- . Close browser window (log off)
The loops given from outside will run from steps 3 - 8 (each loop has six steps).
- . Logon
- . Choose profile S02 End Contact with Description
- . Choose Identify Account
- . Enter Telephone number and choose Search Account
- . Choose Confirm
- . Choose Interaction Record
- . Enter Notes text, Reason, Description, Status
- . Enter Transaction Type, Description, Date/Time and choose Follow-p Details
- . Enter Category, Notes text, Activity Partner and choose Add
- . Choose Done
- . Choose End
- . Close browser window (log off)
The loops given from outside will run from steps 3 - 11 (each loop has nine steps).
- . Logon
- . Choose profile S05 Database Search for historical data
- . Choose Identify Account
- . Enter Telephone number and choose Search Account
- . Choose Confirm
- . Choose Interaction Record (log off)
- . Choose Interaction History in view Last Interactions
- . Select Show Business activity, enter time range and chooseSearch
- . Select one result
- . Select Interaction Record
- . Enter Reason, Description, Status
- . Enter Notes text and choose End
- . Close browser window
The loops given from outside will run from steps 3 - 12 (each loop has ten steps).
- . Logon
- . Choose profile S08 Telesales Inbound
- . Choose Identify Account
- . Enter Telephone number and choose Search Account
- . Choose Confirm
- . Choose Sales Order
- . Enter Description and ENTER
- . Enter Product and Quantity and ENTER 16. Close browser window (log off)
- . Enter Product and Quantity and ENTER
- . Enter Product and Quantity and ENTER
- . Enter Product and Quantity and ENTER
- . Enter Product and Quantity and ENTER
- . Choose 3. Address
- . Choose 1. General
- . Enter Status and choose End
The loops given from outside will run from steps 3 - 15 (each loop has thirteen steps).
- . Logon
- . Choose profile S12 Scripting
- . Choose Identify Account
- . Enter Telephone number and choose Search Account
- . Choose Confirm
- . Choose Service Ticket
- . Enter Priority, Description, Notes text and Category 1
- . Enter Category 2
- . Enter Category 4
- . Select Text Type Internal Note
- . Enter Notes text and Status
- . Choose End
- . Close browser window (log off)
The loops given from outside will run from steps 3 - 12 (each loop has ten steps).
SAP IC Standard Application Benchmark Results:
Two-tier Internet Configuration, SAP Customer Relationship Management 2005
Date of Certification (mm/dd/yyyy) | Technology Partner | Number of IC Users | Average Online Response Time (sec) | Number of Customer Interactions/ Hour | Operating System - Release | RDBMS Release | SAP Release | Central Server | Number of processors | Number of cores | Number of threads | CPU Type | CPU Speed (MHz) | Cache | Central Server Memory (MB) | Certification Number |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
12/13/2007 | Dell | 420 | 0.44 | 15772 | Windows Server 2003 Enterprise Edition | SQL Server 2005 | SAP CRM 2005 | Dell PowerEdge Model 6850 | 4 | 8 | 16 | Dual-Core Intel Xeon 7140M | 3400 | 16 KB L1 cache, 1 MB L2 cache per core, 16 MB L3 cache per processor | 65536 | 2007076 |
10/4/2006 | Dell | 310 | 0.83 | 11229 | Windows Server 2003 Enterprise Edition | SQL Server 2005 | mySAP CRM 2005 | Dell PowerEdge Model 6850 | 4 | 8 | 16 | Intel XEON 7040 | 3000 | 16 KB L1 cache and 2 MB L2 cache per core | 32768 | 2006078 |
09/07/2006 | Dell | 275 | 1.86 | 9108 | Windows Server 2003 Enterprise Edition | SQL Server 2000 (32-bit) | mySAP CRM 2005 | Dell PowerEdge Model 6850 | 4 | 8 | 16 | Intel XEON 7040 | 3000 | 16 KB L1 cache and 2 MB L2 cache per core | 32768 | 2006076 |