Service is increasingly business-critical in process industries such as chemicals and oil & gas, in discrete industries such as aerospace & defense and high-tech, and even in non-manufacturing industries such as utilities. Only organizations that can understand customer needs, develop appropriate services, control service costs, and maximize service revenue will succeed.

At the same time, investments in capital assets are staggering. Better management and care of those assets can result in significant savings – savings that go direct to the bottom line.

That's the power of SAP Service and Asset Management. This solution allows you to establish service as a competitive differentiator and generate greater service revenues. And it enhances production asset reliability and increases your return on assets.

Learn more about the challenges and opportunities of service and asset management – as well as the advantages of SAP Service and Asset Management. Access these free white papers:

• "Collaborative EAM Achieves the Full Vision of Enterprise Asset Management" (PDF, 682 KB) – Explore new models for asset management, learn how to choose an asset management solution that meets your needs, and find out about new solutions for enterprise asset management that promise improved performance at lower cost. Log-in required. ARC Advisory Group (2004)
• "Enabling Gold Medal Service" (PDF, 3.0 MB) – Discover how integrated systems that automate tasks, track performance, and drive rapid intervention can satisfy the demands of service management – and result in competitive advantage and profitable growth. Log-in required. ARC Advisory Group (2004)
• "Field Service Automation: Missing Link in the Customer Service Value Chain" (PDF, 107 KB) – Discover how the efficient automation of field service processes can transform service from an overhead activity into an income-generating function. Log-in required. IDC (2005)