SAP Service and Asset Management:
Managing Service Delivery, Service Parts, and Asset Maintenance and Performance
Across industries, organizations are looking for ways to boost profits, reduce the cost of service and repair, avoid equipment downtime, and optimize the use of assets. And increasingly, they're achieving those goals through their service organizations and with better asset and maintenance management.
That's why forward-leaning enterprises are turning to SAP Service and Asset Management. Whether you're a manufacturer, a third-party service provider, a utility or telecommunications provider, or in an asset-intensive business, SAP Service and Asset Management can help you improve service delivery and better maintain assets.
With SAP Service and Asset Management, you have the tools you need to generate greater service revenues at higher margins and establish service as a competitive differentiator. You can also reduce service and maintenance costs, enhance asset reliability and availability, improve productivity, and increase return on assets.
What's more, you can ensure compliance with regulatory agencies such as the FDA and OSHA and with regulations such as Sarbanes-Oxley. And you can provide everyone involved in service delivery and asset maintenance – including employees, partners, and customers – with a common, integrated view of service activities.
Real-Time Business Results
SAP Service and Asset Management is the only integrated solution that allows you to manage service and maintenance from end to end. You can handle service sales and marketing, manage service-level agreements, oversee service call centers, track warranties and claims, and provide customer self-service over the Web. You can also perform field service, in-house maintenance and repair, depot repair, service parts management – including execution and planning – and service performance and financial analysis.
And, SAP Service and Asset Management gives asset owners and operators unprecedented capabilities for managing assets, equipment, and facilities. You can manage all types of physical assets, such as production equipment, facilities, and infrastructures over the complete life cycle of those assets – including design specification and procurement, installation and start-up, maintenance and operations, and decommissioning and disposal.
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