Read how Cat Logistics transformed service parts fulfillment with SAP software.

Is your company expanding into the highly profitable service parts business? If so, you need more than effective sales and marketing. You also need a holistic and efficient parts order management process to ensure proper service parts fulfillment, satisfied customers – and a profitable revenue stream.

Effective service parts fulfillment starts when information is made available across system boundaries quickly to optimize decision support. With SAP software for service parts fulfillment, you can:

• Fill orders for customers, dealers, and partners accurately and on time
• Determine the right price for a part, directly improving your margins

You can be confident that complete order processing and order fulfillment functionality will enable you to deliver the rights parts on time – and profitably.

Software to Enable Effective Service Parts Fulfillment

The following capabilities – enabled by service parts management software – can be used in a service parts fulfillment context:

• Global sourcing of parts/availability-to-promise, including substitution and supersession
• Back-order processing and expediting
• Third-party order processing
• Price and margin optimization
• Foreign trade
• Collaboration with customers, third-party service providers, and logistics companies
• Analytics and exception monitoring

Integrated software from SAP can help streamline and enhance your extended service parts network, with functionality that supports parts planning, parts warehousing, parts fulfillment, and reverse logistics. And with embedded service parts analytics, you can analyze service-level performance and other key metrics in real time – so you can spot adverse trends and proactively correct potential problems.

You gain these service parts fulfillment capabilities – and more – with the following enterprise applications:

• SAP Customer Relationship Management
• SAP ERP Operations
• Business intelligence software